Refund from travelgenio/Travel2be
#1
Original Poster
Join Date: May 2015
Location: Tokyo
Posts: 63
Refund from travelgenio/Travel2be
My wife and I were to take a flight with ANA from Fukue in Goto islands Japan to Nagasaki Japan on December 27 at 13:50. prior to the flight check in, we were told the flight was cancelled and instructed to take a taxi to the ferry terminal and take the ferry to Nagasaki. We later complained at Nagasaki Airport to ANA as the flight later flew, though we were told it was canceled and later flights that day were not available.
We received delay certificates and an apology letter for ANA. Travelgenio ( a Spanish travel agency out of Madrid) is owned by Travel2be. We applied for a refund initially in late December and it didn't go much of anywhere. I then contacted the agency on January 12th and submitted the requested documents for refund (which I am assuming ANA must have remitted).
Months later, calls to 61388205781 and 34911390763 go though call menus before eventually hanging up while waiting to talk to a representative. I have emailed twice since January, once in April and now this month.
Is this travel agency still in business? Any suggestions on additional follow up actions.
We received delay certificates and an apology letter for ANA. Travelgenio ( a Spanish travel agency out of Madrid) is owned by Travel2be. We applied for a refund initially in late December and it didn't go much of anywhere. I then contacted the agency on January 12th and submitted the requested documents for refund (which I am assuming ANA must have remitted).
Months later, calls to 61388205781 and 34911390763 go though call menus before eventually hanging up while waiting to talk to a representative. I have emailed twice since January, once in April and now this month.
Is this travel agency still in business? Any suggestions on additional follow up actions.
Last edited by kasmersensei; May 25, 2020 at 7:52 am
#2
Join Date: Apr 2010
Posts: 640
Did you pay for the service(s) using a credit card? If so and if you hold proof that you did not receive the service and any monetary compensation if lieu of that you may be able to request a chargeback - for that, you need to get in contact with the issuer of your credit card.
#3
Join Date: Dec 2019
Posts: 5
Thank you for your comment. We would like one of our agents to study your case. So that they can do so, please send an e-mail to [email protected], indicating the Booking ID (8-digit code that appears in the confirmation e-mail) in the subject line. Remember to use the e-mail address you used to make your reservation. You will immediately receive instructions, which you can follow