Nightmare From Orbitz; More of a Frustrating Rant
Apr 12, 2020, 2:22 am
#16
Join Date: Aug 2007
Location: AMS
Programs: KL PFL; BA Gold; A3 Silver; EY Silver; SU Silver
Posts: 2,488
Who knows if I can use a voucher offered by Orbitz (115% cash value) together with a discount code? Otherwise their voucher offer is not very shiny in my view.
If the vouchers will actually be coupons then the current system limitation is that only one coupon can be applied at the same time.
If the vouchers will actually be coupons then the current system limitation is that only one coupon can be applied at the same time.
Apr 14, 2020, 7:14 pm
#17
Original Poster
Join Date: Oct 2003
Location: Seattle
Programs: AS MVP100K, Hilton Diamond, IHG Gold
Posts: 3,215
Apr 15, 2020, 12:50 am
#18
Join Date: Aug 2007
Location: AMS
Programs: KL PFL; BA Gold; A3 Silver; EY Silver; SU Silver
Posts: 2,488
Apr 15, 2020, 3:27 am
#19
Original Poster
Join Date: Oct 2003
Location: Seattle
Programs: AS MVP100K, Hilton Diamond, IHG Gold
Posts: 3,215
[email protected]
or
[email protected]
Jun 12, 2020, 7:29 am
#20
Original Poster
Join Date: Oct 2003
Location: Seattle
Programs: AS MVP100K, Hilton Diamond, IHG Gold
Posts: 3,215
I don’t think I will ever use Orbitz again after this fiasco. I am eligible for a CX refund, as per CX rules where my ORIGINAL flight was booked during the May 15-30 window that allows for a refund. Even CX says I’m eligible for a refund, but that Orbitz has to process it.
Orbitz has been promising and promising a refund and that it’ll take 8 weeks. It’s been over that and I got an email from them telling me that they made a mistake and I’m due a voucher instead. That’s wrong, and I told them even CX said I’m due a refund. No response back...
I’m not interested in a voucher, and at this juncture they can deal with my bank if they’re going to play games like this.
Orbitz has been promising and promising a refund and that it’ll take 8 weeks. It’s been over that and I got an email from them telling me that they made a mistake and I’m due a voucher instead. That’s wrong, and I told them even CX said I’m due a refund. No response back...
I’m not interested in a voucher, and at this juncture they can deal with my bank if they’re going to play games like this.
Jun 12, 2020, 8:51 am
#21
A FlyerTalk Posting Legend
Join Date: Sep 2009
Location: Minneapolis: DL DM charter 2.3MM
Programs: A3*Gold, SPG Plat, HyattDiamond, MarriottPP, LHW exAccess, ICI, Raffles Amb, NW PE MM, TWA Gold MM
Posts: 100,369
I don’t think I will ever use Orbitz again after this fiasco. I am eligible for a CX refund, as per CX rules where my ORIGINAL flight was booked during the May 15-30 window that allows for a refund. Even CX says I’m eligible for a refund, but that Orbitz has to process it.
Orbitz has been promising and promising a refund and that it’ll take 8 weeks. It’s been over that and I got an email from them telling me that they made a mistake and I’m due a voucher instead. That’s wrong, and I told them even CX said I’m due a refund. No response back...
I’m not interested in a voucher, and at this juncture they can deal with my bank if they’re going to play games like this.
Orbitz has been promising and promising a refund and that it’ll take 8 weeks. It’s been over that and I got an email from them telling me that they made a mistake and I’m due a voucher instead. That’s wrong, and I told them even CX said I’m due a refund. No response back...
I’m not interested in a voucher, and at this juncture they can deal with my bank if they’re going to play games like this.
Jun 12, 2020, 10:16 am
#22
Original Member
Join Date: May 1998
Location: NYC
Programs: AA 2MM, Bonvoy LTT, Hilton Diamond
Posts: 14,635
The whole Expedia Group (Expedia/Orbitz/Travelocity) is a mess. I'm still getting emails about how my upcoming flight is eligible for a credit despite airline already cancelled the reservation and processed my refund directly 8 weeks ago.