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For Express Deals: Must Priceline include resort fees in the "Total Charges" quoted?

For Express Deals: Must Priceline include resort fees in the "Total Charges" quoted?

Old Oct 7, 19, 3:23 pm
  #1  
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Join Date: Oct 2019
Posts: 3
For Express Deals: Must Priceline include resort fees in the "Total Charges" quoted?

The answer seems to be yes, at least according to my interpretation of the Terms and Conditions, Section C (Hotels), Part 2 (Express Deals® Hotel Service), Paragraph d. The Terms document may be found here: www dot priceline dot com/static-pages/terms_en.html#section13. (I'm new and can't post clickable links yet)

However, I remain uncertain, and I would like others' opinion.

Description of the problem:

The "opaque" offering in an Express Deal all but guaranteed a certain hotel, which does collect resort fees. However, this resort fee is not listed under the summary of charges for the Express Deal, not even under the "Total Charges" field. So, would I or would I not be charged with resort fees under this offer? Will there be a recourse for me if I end up being charged with such undisclosed fees? (undisclosed only under the Express Deal. Priceline does make known this resort fee under the non Express Deal page for this hotel.)

Calls to their customer support were unhelpful. I could not be certain whether their indian agents were simply making things up to conclude a conversation that exceeded the domain of their scripts. In one instance, I was finally able to obtain a response that was at least somewhat concrete. In that instance, they claim their stance to be:

(1) Priceline figures depend on the self-reported figures that are reported by the hotels. If the hotel omits such reports altogether, priceline is not to be blamed
(2) Should there be a discrepancy between the reported resort fee and the actual resort fee, one may call priceline to see "what they can do about it" (I did not bother asking them to spell out what they would actually do about it).
(3) However, if Priceline gave no quotes at all for resort fees, then the customer is responsible for any resort fees charged. The rationale is that since (1) holds, Priceline is not to be blamed in this scenario, and the customers are held responsible
(4) At no time is any Express Deal refundable

I don't think their agents' response is self-consistent, nor do I think it comports with the Terms and Conditions. If anyone has experience with this, any thoughts are appreciated.

Other Notes:

(*) Under Standard Rates, Priceline does include a resort fee for this hotel under Total Charges. The resort fee is only absent under the Express Deal. My worries is that Priceline will say that, for this particular Express Deal, it's the hotel's fault for not indicating a resort fee, and therefore, I'm responsible for the resort fee.

(*) "hotelrevealer" confirms that there is a 91% chance that I will be assigned this hotel under the Express Deal. This hotel has resort fees, according to their official website.

Last edited by shopboxes; Oct 16, 19 at 12:07 pm
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Old Oct 8, 19, 10:48 am
  #2  
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Welcome to FlyerTalk, shopboxes.

I would tend to agree with you that it appears as though they need to disclose the resort fee on that confirmation screen, however they also have a loophole. If you click on the "taxes and fees" link, you'll see this:
Depending on the property you stay at you may also be charged (i) certain mandatory hotel specific service fees, for example, resort fees (which typically apply to resort type destinations and, if applicable, may range from $10 to $40 per day), energy surcharges, newspaper delivery fees, in-room safe fees, tourism fees, or housekeeping fees and/or (ii) certain optional incidental fees, for example, parking charges, minibar charges, phone calls, room service and movie rentals, etc. These charges, if applicable, will be payable by you to the hotel directly at checkout. When you check in, a credit card or, in the hotel's discretion, a debit card, will be required to secure these charges and fees that you may incur during your stay. Please contact the hotel directly as to whether and which charges or service fees apply.
That tells me that there can still be a resort fee even if it's not disclosed at the time you pay for the room. Kinda shady if you ask me, but technically they've given themselves an out on it.
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Old Oct 8, 19, 11:11 am
  #3  
 
Join Date: Jan 2013
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I just had this happen. We booked 3 nights in Vegas, there was a 'hotel charge' added. I think it was disclosed as such though, not sure.
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Old Oct 8, 19, 5:52 pm
  #4  
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Thank you's and thanks for the welcome and input. I will make other reservations to avoid potential problems.
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Old Oct 14, 19, 11:24 pm
  #5  
 
Join Date: Apr 2002
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In recent years, the resort fee has always been described on the booking screen before you finalize the reservation. I did notice when I booked a Honolulu hotel recently via a PL Express Deal, the resort fee was actually listed as part of the price and included in my payment, which was different from before. So I kind of think if you had gone ahead and booked the room, either the resort fee would have popped into the total before you finished, or it would not have applied.
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Old Oct 15, 19, 1:24 pm
  #6  
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Originally Posted by hotturnip View Post
In recent years, the resort fee has always been described on the booking screen before you finalize the reservation. I did notice when I booked a Honolulu hotel recently via a PL Express Deal, the resort fee was actually listed as part of the price and included in my payment, which was different from before. So I kind of think if you had gone ahead and booked the room, either the resort fee would have popped into the total before you finished, or it would not have applied.
Since last time, I've noticed more "Express Deal" deals that do not declare a resort fee when the revealed hotel, as revealed by hotelrevealer or roomrevealer, does charge a resort fee. It would be great if the absence of declared resort fees meant the actual absence of such fees, but I have already booked elsewhere just because I didn't want to try my luck, running the risk of getting mired in their dense offshore call center again, should my bet be wrong xD. But if anyone has purchased such a deal before and was not charged a resort fee, please feel free to share any anecdotal evidence here for future reference. And thanks in advance
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