When hotels overbook, do they cancel Expedia reservations?
Sep 2, 2019, 8:35 am
#1
A FlyerTalk Posting Legend
Original Poster
Join Date: Mar 2001
Posts: 55,189
When hotels overbook, do they cancel Expedia reservations?
Expedia is offering very good 100% cancellable rates at the Ameron Luzern Hotel Flora for 6 nights in the middle of next April. I am interested in a deluxe double room on my trip to Switzerland. The hotel has 161 rooms and does apparently attract tour groups. I like the location & the reviews of the rooms.
I have never booked with Expedia before but I have with Priceline, Hotwire & Booking.com although it has been a while. I read on websites like Rick Steves forum that when the Ameron overbooks rooms due to a group coming in, the hotel will cancel Expedia reservations first.
Has anybody here had their Expedia reservations canceled for reasons of overbooking or anything else?
Moreover, is mid-April just after Easter a popular time for travel groups to come to Luzern? Maybe it is for business conferences/conventions?
This far in advance, I would prefer booking with a cancelable rate and Expedia offers the least expensive price that I could find so far with that option.
Should I book with Expedia? I appreciate your advice on this. Thank you.
I have never booked with Expedia before but I have with Priceline, Hotwire & Booking.com although it has been a while. I read on websites like Rick Steves forum that when the Ameron overbooks rooms due to a group coming in, the hotel will cancel Expedia reservations first.
Has anybody here had their Expedia reservations canceled for reasons of overbooking or anything else?
Moreover, is mid-April just after Easter a popular time for travel groups to come to Luzern? Maybe it is for business conferences/conventions?
This far in advance, I would prefer booking with a cancelable rate and Expedia offers the least expensive price that I could find so far with that option.
Should I book with Expedia? I appreciate your advice on this. Thank you.
Sep 2, 2019, 9:36 am
#2
FlyerTalk Evangelist
Join Date: Nov 2004
Location: Denmark
Programs: TK Elite
Posts: 11,816
The chance that the hotel is overbooked and randomly cancels Exp bookings without providing any acceptable solutions, is close to zero. If the rate is right, I suggest to go ahead and book. There is absolutely no reason to worry about your reservation not being honored.
Sep 3, 2019, 11:52 am
#3
A FlyerTalk Posting Legend
Original Poster
Join Date: Mar 2001
Posts: 55,189
Thank you. I appreciate that. It sounds like you've booked with Expedia in the past?
Sep 3, 2019, 12:11 pm
#4
FlyerTalk Evangelist
Join Date: Nov 2004
Location: Denmark
Programs: TK Elite
Posts: 11,816
Sep 3, 2019, 12:48 pm
#5
A FlyerTalk Posting Legend
Original Poster
Join Date: Mar 2001
Posts: 55,189
Sep 6, 2019, 7:01 pm
#7
Join Date: Jun 2012
Posts: 3,375
happened once to me (during snowstorm with airport closed), hotel mentioned that their availability wasn't updated properly with OTA (expected that, low availability across any OTA/1st party due to snowstorm)
OTA did refund and gave me 10% as credit towards next booking
Sep 7, 2019, 8:17 pm
#8
A FlyerTalk Posting Legend
Join Date: Sep 2009
Location: Minneapolis: DL DM charter 2.3MM
Programs: A3*Gold, SPG Plat, HyattDiamond, MarriottPP, LHW exAccess, ICI, Raffles Amb, NW PE MM, TWA Gold MM
Posts: 100,393
not really
happened once to me (during snowstorm with airport closed), hotel mentioned that their availability wasn't updated properly with OTA (expected that, low availability across any OTA/1st party due to snowstorm)
OTA did refund and gave me 10% as credit towards next booking
happened once to me (during snowstorm with airport closed), hotel mentioned that their availability wasn't updated properly with OTA (expected that, low availability across any OTA/1st party due to snowstorm)
OTA did refund and gave me 10% as credit towards next booking
Yes, but did the hotel or OTA find you an acceptable room?