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Any experiences with Booking.com price match?

Any experiences with Booking.com price match?

Old Aug 6, 19, 1:40 pm
  #1  
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Join Date: Mar 2012
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Any experiences with Booking.com price match?

Hi all,

I recently made a booking with booking.com for a hotel stay in Manila, Philippines for around 75 USD a night. However I then found the same deal (same room, dates, 2 adults, no cancellation, no meals etc) on another website for 60 USD a night.

I clicked on the 'found the same room somewhere else for cheaper' link on my booking confirmation and filled out the details a long with the link for the deal. This was a few days ago however I have heard nothing.

Was wondering if anyone here has ever tested Booking.com on their price match guarantee and what you're experiences were?

If I do not hear anything by Friday I will phone up and make a fuss.

Thanks,

FC
flyingcrazy is offline  
Old Aug 10, 19, 12:20 pm
  #2  
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Please report back.
MSPeconomist is offline  
Old Aug 13, 19, 2:51 pm
  #3  
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Originally Posted by MSPeconomist View Post
Please report back.
They are honouring the price match and will refund me once I have stayed at the hotel and submit the invoice to them
flyingcrazy is offline  
Old Sep 9, 19, 1:32 pm
  #4  
 
Join Date: Sep 2019
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You can give them a call, this usually speeds things up.
As regards to their price match, once I had a case with them - booked a hotel on Booking.com and then a cheaper rate appeared on Agoda (which is part of Priceline as well), so I sent them a request -- they rejected it because the hotel name was slightly different on Agoda and the requirement is that hotel names must match exactly. After spending a couple of days trying to explain them that that's the same hotel and all the other things match (i.e. address, phone, pics, etc.) without any success, I just cancelled the reservation and booked with Agoda (as it was with free cancellation anyway).
akrus is offline  
Old Sep 10, 19, 2:11 am
  #5  
 
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I have used it once (a couple of years ago) and it worked. I can't remember how long it took to get a reply but surely you need to be more patient if it was only a few days ago. I would say 1-2 weeks.
SK AAR is offline  

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