Any experiences with Booking.com price match?
Aug 6, 19, 2:40 pm
#1
Suspended
Original Poster
Join Date: Mar 2012
Location: ABZ/NCL
Posts: 2,943
Any experiences with Booking.com price match?
Hi all,
I recently made a booking with booking.com for a hotel stay in Manila, Philippines for around 75 USD a night. However I then found the same deal (same room, dates, 2 adults, no cancellation, no meals etc) on another website for 60 USD a night.
I clicked on the 'found the same room somewhere else for cheaper' link on my booking confirmation and filled out the details a long with the link for the deal. This was a few days ago however I have heard nothing.
Was wondering if anyone here has ever tested Booking.com on their price match guarantee and what you're experiences were?
If I do not hear anything by Friday I will phone up and make a fuss.
Thanks,
FC
I recently made a booking with booking.com for a hotel stay in Manila, Philippines for around 75 USD a night. However I then found the same deal (same room, dates, 2 adults, no cancellation, no meals etc) on another website for 60 USD a night.
I clicked on the 'found the same room somewhere else for cheaper' link on my booking confirmation and filled out the details a long with the link for the deal. This was a few days ago however I have heard nothing.
Was wondering if anyone here has ever tested Booking.com on their price match guarantee and what you're experiences were?
If I do not hear anything by Friday I will phone up and make a fuss.
Thanks,
FC
Sep 9, 19, 2:32 pm
#4
Join Date: Sep 2019
Posts: 3
You can give them a call, this usually speeds things up.
As regards to their price match, once I had a case with them - booked a hotel on Booking.com and then a cheaper rate appeared on Agoda (which is part of Priceline as well), so I sent them a request -- they rejected it because the hotel name was slightly different on Agoda and the requirement is that hotel names must match exactly. After spending a couple of days trying to explain them that that's the same hotel and all the other things match (i.e. address, phone, pics, etc.) without any success, I just cancelled the reservation and booked with Agoda (as it was with free cancellation anyway).
As regards to their price match, once I had a case with them - booked a hotel on Booking.com and then a cheaper rate appeared on Agoda (which is part of Priceline as well), so I sent them a request -- they rejected it because the hotel name was slightly different on Agoda and the requirement is that hotel names must match exactly. After spending a couple of days trying to explain them that that's the same hotel and all the other things match (i.e. address, phone, pics, etc.) without any success, I just cancelled the reservation and booked with Agoda (as it was with free cancellation anyway).
Sep 10, 19, 3:11 am
#5
FlyerTalk Evangelist
Join Date: Nov 2004
Location: Denmark
Programs: TK Elite
Posts: 11,009
I have used it once (a couple of years ago) and it worked. I can't remember how long it took to get a reply but surely you need to be more patient if it was only a few days ago. I would say 1-2 weeks.
Aug 6, 23, 3:06 pm
#6
Join Date: Aug 2023
Posts: 2
My experience with booking.com is different
My experience is different. I provided evidence to booking.com that another website offered the same room on the same day for 10 euros less. My room was prepaid, that means I already paid booking com in advance, which then pays the hotel. Booking.com confirmed that I qualify for the price match guarantee if I can produce an invoice from the hotel - knowing that many hotels dont issue an invoice if they are already paid by booking.com.
My view is that here the burden of proof of payment is with booking.com as I already paid them. Its just 10 euros, not the end of the world for me, but it destroys the brand reputation for me when a promise is made and then the company tries to wiggle its way out of responsibilities they themselves established.
My view is that here the burden of proof of payment is with booking.com as I already paid them. Its just 10 euros, not the end of the world for me, but it destroys the brand reputation for me when a promise is made and then the company tries to wiggle its way out of responsibilities they themselves established.
Aug 6, 23, 3:07 pm
#7
Join Date: Aug 2023
Posts: 2
My experience with booking.com is different
My experience is different. I provided evidence to booking.com that another website offered the same room on the same day for 10 euros less. My room was prepaid, that means I already paid booking com in advance, which then pays the hotel. Booking.com confirmed that I qualify for the price match guarantee if I can produce an invoice from the hotel - knowing that many hotels dont issue an invoice if they are already paid by booking.com.
My view is that here the burden of proof of payment is with booking.com as I already paid them. Its just 10 euros, not the end of the world for me, but it destroys the brand reputation for me when a promise is made and then the company tries to wiggle its way out of responsibilities they themselves established.
My view is that here the burden of proof of payment is with booking.com as I already paid them. Its just 10 euros, not the end of the world for me, but it destroys the brand reputation for me when a promise is made and then the company tries to wiggle its way out of responsibilities they themselves established.
