BRG of is a joke

Old Jul 6, 19, 4:20 pm
Original Poster
Join Date: May 2015
Programs: United MileagePlus
Posts: 31
BRG of is a joke

I found a lower price on the official website of a hotel than the However I am not 100% confident of that website and I just saw the BRG policy on Since this hotel is special, and it sells its room by its room number, thus each OTA or its official website has almost identitical description for room of same room number, so I am pretty confident that this suits BRG policy. So I booked it through and request for a BRG.

After two days, there is no reply. So I chatted online. And the staff refused me the request because they only provided best price match with the third party, not the official one. He said if I can find a lower price from expedia or, it can match.

So I reported this experience to After less than one day, I received an email from saying that they were experiencing high-volume request of BRG, causing the delay for reply. He promised to do the price match and issue a 30 euro coupon.

After about one week, I received a reply from bbb and a staff just copied and pasted their policies, without proving or disproving the statement from their staff "they only provided best price match with the third party, not the official one". He said he can issue a 20 euro coupon as a goodwill.

In the end, after my trip, I received an email saying that they will refund about $15. I have no idea how their math works and have not yet received the refund but I want to know why they behavior so inconsistently...
stmadfish is offline  
Old Jul 6, 19, 5:13 pm
Join Date: Jul 2014
Location: JRF
Programs: Marriott Platinum, United Silver, National Executive
Posts: 1,253
>OTAs are a joke

Fixed that for you
msp3 is offline  

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