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-   -   Travelocity showing business class on search results, economy on purchase page (https://www.flyertalk.com/forum/online-travel-booking-bidding-agencies/1971322-travelocity-showing-business-class-search-results-economy-purchase-page.html)

MisterBill May 26, 19 12:41 am

Travelocity showing business class on search results, economy on purchase page
 
I searched for premium economy tickets from JFK-SIN. Travelocity returned a $671 ticket on Qatar Airways, which is close to a hundred dollars better than anyone else. When I expanded the flight details it said that both flights were business class but when I clicked to purchase the ticket, it turns out both flights are economy class.

I contacted them via Twitter and they're giving me this "As Travelocity works off of a live inventory, availability are constantly changing thus, we cannot guarantee if you’ll still get the same details and class of service." BS. I did the same search several days apart and got the same results (except when I tried it a few days ago it correctly showed economy on the search results page if I searched for 2 tickets; today it's showing business in that case, so it's gotten even worse).

Any way I can get Travelocity to honor their error? I'm guessing not since it's a several thousand dollar difference. BTW the really annoying thing about this is that they do not expand the flight details on the purchase page, so unless you think to expand it, you'd never know that you were buying an economy ticket. One might make a case for bait & switch, although I think this is probably just a bug in their system. And the flight should never even have been shown in the results given that I was searching for PE, unless their system is smart enough to recognize a great deal in a class better than I requested and show that.

Update: not a surprise, they responded "The issue has been reported and we are working diligently to fix this. We apologize for any inconvenience it has caused. You may try the process after an hour or two "

IntVic May 26, 19 9:31 am


Originally Posted by MisterBill (Post 31139239)
I

Any way I can get Travelocity to honor their error? "

No.
If it were the airline quoting an incorrect fare, then maybe but definitely not an OTA or ticket flogger. Qatar does not have premium economy seats either. If it is a Oneworld carrier you want to fly then you will need to look at AA, Cathay or Qantas if going westwards.


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