Go Back  FlyerTalk Forums > Travel&Dining > Online Travel Booking and Bidding Agencies
Reload this Page >

Overcharged by Priceline and was told by PL to charge back?

Overcharged by Priceline and was told by PL to charge back?

Old Apr 30, 19, 6:15 pm
  #1  
Original Poster
 
Join Date: Sep 2007
Location: YYZ
Programs: TK*G, Marriott/SPG Gold, Hilton Gold, Hertz Gold
Posts: 538
Angry Overcharged by Priceline and was told by PL to charge back?

I booked a flight ticket on Suriname Air via Priceline. The final charge posted today and it was charged directly by the airline.
However, the charge was $10 higher than my invoice. There is another pre-authorization for the correct price and it hasnt fallen off yet.
I found it odd and phoned Priceline. The first agent said I didn't call within 24 hours of booking and they wouldnt do anything about it.
Asked for a supervisor who phoned the airline and admitted that both PL and airline showed records of lower price.
Again, nothing can be done on their part - both PL and airline told me to charge back through CC.

It is not worthwhile for me to waste more time on the 10 bucks, but it is totally ridiculous. How a big company like PL even allow things like this? Isn't this fraud?
ericw is offline  
Old May 2, 19, 10:17 am
  #2  
A FlyerTalk Posting Legend
 
Join Date: Sep 2009
Location: Minneapolis: DL DM charter 2.3MM
Programs: A3*Gold, SPG Plat, HyattDiamond, MarriottPP, LHW exAccess, ICI, Raffles Amb, NW PE MM, TWA Gold MM
Posts: 83,690
A good credit card company is likely to just give you the $10 credit instantly on the basis of a quick phone call. No fuss, no muss, done.
MSPeconomist is offline  
Old May 2, 19, 1:29 pm
  #3  
A FlyerTalk Posting Legend
 
Join Date: Aug 2010
Location: DCA
Programs: UA US CO AA DL FL
Posts: 42,880
Depending on your card issuer, you ought to be able to do a partial chargeback online and not even have to waste the time on a call. Few, if any, card issuers will actually investigate. For that amount, they will simply pay out the $10 and be done with it.

If it isn't worth the 45 seconds sometime when you are online anyway, go ahead and drop it.

Do be aware that you should hold until you have flown the ticket. There are carriers which get snarky, believe they are right and insist on an add/collect or cancel your ticket.
Often1 is online now  

Thread Tools
Search this Thread