Fiji Airways cancelled my flight and gave me a terrible reroute, advice?
#1
Original Poster
Join Date: Jun 2018
Posts: 369
Fiji Airways cancelled my flight and gave me a terrible reroute, advice?
Hey guys, I wonder if anyone has insights on this.
I have booked & confirmed non-stop flights from Tokyo to Nadi (8h overnight) and from Nadi to Auckland in April (via Priceline).
I got an email from Priceline about a schedule change and found out that Fiji Airlines has rerouted me via Hong Kong as the direct flight I booked has been cancelled.
The new itinerary to NAN is now 10 hours longer, includes a 3,5 hour layover and a 5 and 10 hour flights which is *extremely* inconvenient.
I contacted them asking about a more reasonable routing, only to find out that the only remaining directs are two days before or after my planned travel, which doesn't work for me, so routing via HKG seems to be the only reasonable way to do it.
The airline isn't offering any kind of recourse about offering me a significantly worse service.
I wonder if there is anything I can do about it or do I just have to suck it up?
I realize that because they decided not to fly the flight I can't be on it, but I would expect a pretty serious compensation for wasting over ten hours of my life for operational reasons.
I have booked & confirmed non-stop flights from Tokyo to Nadi (8h overnight) and from Nadi to Auckland in April (via Priceline).
I got an email from Priceline about a schedule change and found out that Fiji Airlines has rerouted me via Hong Kong as the direct flight I booked has been cancelled.
The new itinerary to NAN is now 10 hours longer, includes a 3,5 hour layover and a 5 and 10 hour flights which is *extremely* inconvenient.
I contacted them asking about a more reasonable routing, only to find out that the only remaining directs are two days before or after my planned travel, which doesn't work for me, so routing via HKG seems to be the only reasonable way to do it.
The airline isn't offering any kind of recourse about offering me a significantly worse service.
I wonder if there is anything I can do about it or do I just have to suck it up?
I realize that because they decided not to fly the flight I can't be on it, but I would expect a pretty serious compensation for wasting over ten hours of my life for operational reasons.
#3
Join Date: Jan 2017
Posts: 331
And the rerouting options to/from NAN are bit slim: FJ is the only airline flying longhauls between NAN and airports in the northern hemisphere and given that FJ has just six A330s and about dozen routes where it uses those planes, that means none operates daily. Australian airlines and NZ provide some additional frequency to their hubs, but I guess that is not really helpful if that NRT-HKG-NAN route already sounds too time-consuming.
#6
Join Date: Jun 2009
Location: IWA
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#8
Original Poster
Join Date: Jun 2018
Posts: 369
#11
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Join Date: Aug 2010
Location: DCA
Programs: UA US CO AA DL FL
Posts: 50,262
If you read the document, you will see that no such thing occurred and thus no reason to sue anybody or anything.
As OP himself acknowledges, there is no better option that what he now has. Accordingly, his choices are to cancel for a refund or fly the reroute.
#12
Original Poster
Join Date: Jun 2018
Posts: 369
I'm the OP. The carrier cancelled the flight they sold me a ticket on for operational purposes and rerouted me with a significantly shittier route - "take it or suck it"
If I did that in my day job, I'd be sued to oblivion.
I.e. they couldn't sell the tickets or know how to run that flight with profit and I get to be the sucker
If I did that in my day job, I'd be sued to oblivion.
I.e. they couldn't sell the tickets or know how to run that flight with profit and I get to be the sucker
Last edited by AY1337; Mar 2, 2019 at 8:57 am Reason: meh
#13
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Location: DCA
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Posts: 50,262
I'm the OP. The carrier cancelled the flight they sold me a ticket on for operational purposes and rerouted me with a significantly shittier route - "take it or suck it"
If I did that in my day job, I'd be sued to oblivion.
I.e. they couldn't sell the tickets or know how to run that flight with profit and I get to be the sucker
If I did that in my day job, I'd be sued to oblivion.
I.e. they couldn't sell the tickets or know how to run that flight with profit and I get to be the sucker
#14
Original Poster
Join Date: Jun 2018
Posts: 369
This is turning into a useless piece of .... thread, but just to reiterate
I paid for a service. That service was cancelled (very obviously because of "money" reasons). I was given an inferior service for the same price and told me that it's that or nothing, I have no recourse. I think it sucks.
I paid for a service. That service was cancelled (very obviously because of "money" reasons). I was given an inferior service for the same price and told me that it's that or nothing, I have no recourse. I think it sucks.
#15
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That makes much more sense. The question was why you thought you could be -- presumably successfully -- "sued to oblivion"
For what it is worth, the FJ contract provision is largely the same as pretty much all IATA carriers.
For what it is worth, the FJ contract provision is largely the same as pretty much all IATA carriers.