Expedia and Canellations

Old Nov 1, 18, 11:27 am
  #1  
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Expedia and Canellations

A couple of family members are due to head off to Vegas next Friday, and for some reason opted to book through Expedia on a mixed Ethiopian/Alaska ticket.

They were advised today that the LAX-DUB portion of the flight has been cancelled and they can choose to return 4 days early or 1 day later (neither of which suit), they were then offered a flight with a 30 minute connection at LAX but as two of the group will require mobility assistance they don't want to risk it. They were finally told they can be rebooked onto a BA flight only, as no other carriers are aligned with them. The only compatible BA flights are 8 hours earlier than their original evening departure from Vegas.

Does anybody have any suggestions on dealing with Expedia? I'm more than confident to tackle airlines on directly booked tickets, but not 100% on "package holiday" legalities or in-fact any legalities going through Expedia.


Cheers,

Adam
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Old Nov 3, 18, 12:10 pm
  #2  
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If they don't want to travel the next day, the BA flight that's eight hours earlier might be their only reaslistic option, given that the original ticket from DUB to LAS was booked on Ethiopian and Alaska.

Since this is travel TO the EU and no EU based carrier is involved, EU261 protections wouldn't apply.
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Old Nov 13, 18, 8:29 pm
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Originally Posted by TangoThree View Post
A couple of family members are due to head off to Vegas next Friday, and for some reason opted to book through Expedia on a mixed Ethiopian/Alaska ticket.

They were advised today that the LAX-DUB portion of the flight has been cancelled and they can choose to return 4 days early or 1 day later (neither of which suit), they were then offered a flight with a 30 minute connection at LAX but as two of the group will require mobility assistance they don't want to risk it. They were finally told they can be rebooked onto a BA flight only, as no other carriers are aligned with them. The only compatible BA flights are 8 hours earlier than their original evening departure from Vegas.

Does anybody have any suggestions on dealing with Expedia? I'm more than confident to tackle airlines on directly booked tickets, but not 100% on "package holiday" legalities or in-fact any legalities going through Expedia.


Cheers,

Adam
I'd take the BA option for same day travel. Flights cancelations happen.
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Old Nov 14, 18, 6:31 am
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Just an update on this one - Expedia have to request changes from the airline, so it took them 5 days to come back to them with options. By that time all BA flights were showing as full. Rebooked them to fly out 2 days later and offered 2 nights accommodation for a discounted rate of €700 which will be claimed back from Ethiopian once they get back.
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Old Nov 14, 18, 6:44 am
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Unless they have a commitment from ET that it will reimburse the €700, that simply will not happen.

This is a regrettable consequence of using Expedia when this could have been booked through the carrier or through a real TA. ET is a *A carrier. In this circumstance, ET (presuming that it is the ticketing carrier) could have easily rebooked on any number of *A combinations which might have been inconvenient, but have multiple daily frequencies. In addition, had ET been willing to rebook on BA as it apparently was, that would have been done immediately, the space held while tickets reissued and the passage of time would not have foreclosed the option.
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Old Nov 14, 18, 7:01 am
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Originally Posted by TangoThree View Post
Just an update on this one - Expedia have to request changes from the airline, so it took them 5 days to come back to them with options. By that time all BA flights were showing as full. Rebooked them to fly out 2 days later and offered 2 nights accommodation for a discounted rate of €700 which will be claimed back from Ethiopian once they get back.
What are the details here? Two nights in Vegas for 700 Euros would be expensive for most hotels unless it's a period of extremely high occupancy or unless you're getting a luxury property or decent suite.
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