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Expedia Best Price Guarantee discontinued a/o Oct 18, 2017

Expedia Best Price Guarantee discontinued a/o Oct 18, 2017

Old May 29, 18, 9:33 pm
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Expedia Best Price Guarantee discontinued a/o Oct 18, 2017

Wild to see Expedia quietly discontinued their price guarantee program. https://www.expedia.com/p/info-other/guarantees

I actually made a reservation and put in a claim. Their website still shows the price guarantee as active (at least for HSBC members who see a co-branded page).



But their CS told me the program was discontinued and wouldn't honor bpg even though they have NOT taken down their co-branded pages. Stunning a company the size of Expedia still has live pages and forms showing a benefit they will not honor.
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Last edited by TravelinSperry; May 29, 18 at 9:47 pm
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Old Jun 2, 18, 4:11 pm
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Have you tried to escalate? Alternatively, try reporting them to the BBB, any applicable regulatory agency, and Christopher Elliott. Is there a way to put a review of Expedia on TripAdvisor?
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Old Jun 4, 18, 6:36 am
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Originally Posted by MSPeconomist View Post
Have you tried to escalate? Alternatively, try reporting them to the BBB, any applicable regulatory agency, and Christopher Elliott. Is there a way to put a review of Expedia on TripAdvisor?
I didn't escalate further. I just cancelled my reservation and booked elsewhere. Just one more lost customer. I'm sure they don't care.
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