Otel.com changes cancellation policy
Dec 23, 2017, 2:18 pm
#1
Original Poster
Join Date: May 2010
Location: TPA
Programs: All The Programs
Posts: 2,204
Otel.com changes cancellation policy
Hello. I think others have experienced this problem, but adding my experience for anyone who searches in the future
I booked a hotel in Orlando with two days to cancel according to the otel.com website. Upon booking, the confirmation says that the hotel is nonrefundable (immediately). I've asked otel.com to cancel since I'm not comfortable with this inconsistency, but so far no response. Being a good FTer, I've got a screenshot of the cancellation policy, so nothing a chargeback can't satisfy if otel.com doesn't cooperate.
Buyer beware ...
I booked a hotel in Orlando with two days to cancel according to the otel.com website. Upon booking, the confirmation says that the hotel is nonrefundable (immediately). I've asked otel.com to cancel since I'm not comfortable with this inconsistency, but so far no response. Being a good FTer, I've got a screenshot of the cancellation policy, so nothing a chargeback can't satisfy if otel.com doesn't cooperate.
Buyer beware ...
Dec 24, 2017, 1:24 am
#2
Join Date: Nov 2005
Location: SEA
Programs: HH Silver
Posts: 2,400
FWIW, I just had something similar happen with Expedia. After booking, I notice it says Non Refundable, and the rate jumped $100. Expedia does not offer a non refundable rate on this hotel. After calling, they said they agreed that they could not find a non refundable rate, but they could not cancel because the hotel would not allow it. They offered to escalate to IT department, or just give me the original rate. Because it was a decent deal, I just took the original rate and left it non refundable.
As with anything and everything, yes, buyer beware.
As with anything and everything, yes, buyer beware.