Hotwire "Last Person Got" Experience

Old Nov 27, 15, 2:53 pm
  #16  
 
Join Date: May 2007
Location: Winston-Salem, NC
Programs: United
Posts: 17
I emailed the MO and explained what happened with my HW reservation.

I got a nice reply back informing me that the charge does include the daily resort fee of $32/room.

As I stated, charging the resort fee up front is not the usual practice when making a reservation for Vegas on HW. It did not happen to me on 4 previous reservations in Vegas.

In any case, I was satisfied with the explanation and I am assuming that it happened because of a policy of the MO.

If I do decide to use HW again, I will be more careful in examining the total charge. It would also be nice if HW would disclose clearly what is contained in the total charge.
BobHWS is offline  
Old Sep 29, 17, 4:01 am
  #17  
 
Join Date: Aug 2002
Location: PDX
Programs: HHonors Gold since '02, Hertz President's Circle since '07
Posts: 3,221
Thank You!

Old post but very helpful. Thank you OP for this.

I actually wanted a different hotel than the "Last Person Got". The amenities and TA ratings clearly matched the hotel I wanted, and eventually got, but I had never known that they didn't always match the tip off.

So I was glad to find out this does happen.

I imagine they have some obligation to be deceptive in some cases when tipping their hand, to remain opaque in general.

By the way, I watched the price jump after hesitating. My $75 rate jumped to $83. When I didn't bite, it fell to $76. Then it retreated to the original $75. My, they're sneaky.
Rut Dog is offline  
Old Sep 29, 17, 10:19 am
  #18  
 
Join Date: Nov 2006
Location: MSP
Programs: DL Gold, DL MM 8/22/16!
Posts: 2,552
Originally Posted by Rut Dog View Post
Old post but very helpful. Thank you OP for this.

I actually wanted a different hotel than the "Last Person Got". The amenities and TA ratings clearly matched the hotel I wanted, and eventually got, but I had never known that they didn't always match the tip off.

So I was glad to find out this does happen.

I imagine they have some obligation to be deceptive in some cases when tipping their hand, to remain opaque in general.

By the way, I watched the price jump after hesitating. My $75 rate jumped to $83. When I didn't bite, it fell to $76. Then it retreated to the original $75. My, they're sneaky.
FYI - On www.betterbidding.com you can get an "educated guess" as to what Hotwire hotel you might receive. It is based on the amenities, prior results reported by members, and other information the site operator may have. Of course there are no guarantees, but it does remove a lot of the risk.

I know I posted this much earlier, but thought it might be helpful for new members here, and/or people who only read a page or two in a thread.

Romelle
Romelle is offline  
Old Jan 13, 20, 10:14 pm
  #19  
 
Join Date: Oct 2003
Location: Traveling the World
Posts: 5,324
Originally Posted by gil123 View Post
I'll admit I'm not an expert in Hotwire. Never found it worth the hassle and limitations and I think it's a bit like a blind date (except that with one of those, if you don't like what you get you can always walk away) but I have now used it twice, and I'm done. Only reason I used it first time is that a couple months ago they were having their unrestricted $30 off per 4-star booking deal and the numbers worked well for some inexpensive rooms I needed at a hotel in Japan. In that case, there was a "Hurry! Last Person to Book Got the ------ Hotel message". I never knew that existed and called them before booking to ask what it meant in terms of whether I would get the same hotel. Answer was "yes, in most cases". So I took my chances and got the property I wanted. Then yesterday, I found they offer $25 off first app booking so I figured I'd try again, but only if I could get an "unopaque" opaque booking where they tell you in advance. So I find one that reveals last booking as a very nice property that I want, deal works great, and I pull the trigger. I get a totally different property, much worse reviews on TA, and the normal retail price is half the other property that supposedly the last person got, and in fact the whole deal with coupon works out to about what I could get this crappy hotel for on any other website, not that I would ever book it. So I immediately call and complain and the guy listens, repeats a number of times that it is nonrefundable and it doesn't matter that the quoted value of the hotel is completely misrepresented, nor that the hotel I got is only worth half the one that the last person got, and then he hangs up on me. So I call back, take a deep breath, go through the whole thing again and manage to get the next rep to call the hotel and get them to agree to do a voluntary refund without penalty. That was great (though I wasted over an hour of my life on it) and I was surprised I was successful but I gotta say, who needs this? Unless you really don't care where you sleep, or unless price is the only factor, why go through the hassle? The deals are nowhere near worth the aggravation and chance that you will end up in a dump you would never have otherwise booked. Anyway, just wondered how unusual it is that you don't get the same hotel as the "last booked" and think it is rather deceiving of them to say that. If they can't guarantee you will get what the last person got, how can they specify it? And BTW when I called in I asked if instead of refunding me, they can give me the same hotel the last person got and they refused. So apparently the good hotel was no longer even being offered, just advertised to get you to book.
I just booked the Hilton LAX and Hotwire showed "Last Person Got Hilton LAX" For $137 it was $12 more than the La Quinta Inn Iglewood so I cancelled that one and moved us to the Hilton on the overnight after arriving from China. Very happy with the Hotel for $137 works out well.
danielonn is offline  
Old Jan 14, 20, 5:56 am
  #20  
A FlyerTalk Posting Legend
 
Join Date: Jul 2001
Location: Watchlisted by the prejudiced, en route to purgatory
Programs: Just Say No to Fleecing and Blacklisting
Posts: 89,417
Unmasking Hotwire opaque properties has become way easier than it used to be. Sort hotels by class on Hotwire.com and then check out the properties with the same number of TripAdvisor reviews as one another and with the same ratings.
GUWonder is online now  
Old Jan 14, 20, 7:57 am
  #21  
 
Join Date: May 2009
Location: MEM
Posts: 581
Hotwire vs Priceline

Originally Posted by GUWonder View Post
Unmasking Hotwire opaque properties has become way easier than it used to be. Sort hotels by class on Hotwire.com and then check out the properties with the same number of TripAdvisor reviews as one another and with the same ratings.
I aways thought that if HW listed a hotel as a 4*, it was actually a 3.5* on Pricline non-bid site. But, Priceline were accurate. A 4* "masked" was in fact a 4*.
stan1162 is offline  
Old Jan 14, 20, 8:10 am
  #22  
 
Join Date: Nov 2006
Location: MSP
Programs: DL Gold, DL MM 8/22/16!
Posts: 2,552
Originally Posted by stan1162 View Post
I aways thought that if HW listed a hotel as a 4*, it was actually a 3.5* on Pricline non-bid site. But, Priceline were accurate. A 4* "masked" was in fact a 4*.
That has also been my understanding. Hotwire sometimes being more generous with stars than Priceline. About a 1/2*, although I've seen examples of no difference and of a full star difference.
Romelle is offline  
Old Jan 14, 20, 9:05 am
  #23  
A FlyerTalk Posting Legend
 
Join Date: Jul 2001
Location: Watchlisted by the prejudiced, en route to purgatory
Programs: Just Say No to Fleecing and Blacklisting
Posts: 89,417
Originally Posted by stan1162 View Post
I aways thought that if HW listed a hotel as a 4*, it was actually a 3.5* on Pricline non-bid site. But, Priceline were accurate. A 4* "masked" was in fact a 4*.
I’m talking about something like this to unmask properties: matching the X* Hotwire Hot Rate Hotel’s TripAdvisor review count of say 2.436 reviews with the other Hotwire ratesfor an X* hotel with 2.436 TripAdvisor reviews that is shown to you before even booking the hotel.

So do the search on Hotwire and then sort by hotel class in an area. Then match the opaque Hot Rate Hotels with the non-opaque hotels in the search display by relying upon the Trioadvisor review numbers on Hotwire as the means to conclude which hotel will be the Hot Rate (opaque) hotel.

The Hotwire Hot Rate hotels can be unmasked before booking without even considering the use of other sites to try to unmask the Hotwire hotels. Hotwire.com provides all the information you need to unmask the average Hot Rate Hotel hotel without even having to switch between Hotwire.com and any other site.
tatterdema likes this.
GUWonder is online now  
Old Jan 17, 20, 1:52 am
  #24  
 
Join Date: Nov 2005
Location: SEA
Programs: HH Silver
Posts: 2,259
Originally Posted by GUWonder View Post
Iím talking about something like this to unmask properties: matching the X* Hotwire Hot Rate Hotelís TripAdvisor review count of say 2.436 reviews with the other Hotwire ratesfor an X* hotel with 2.436 TripAdvisor reviews that is shown to you before even booking the hotel.

So do the search on Hotwire and then sort by hotel class in an area. Then match the opaque Hot Rate Hotels with the non-opaque hotels in the search display by relying upon the Trioadvisor review numbers on Hotwire as the means to conclude which hotel will be the Hot Rate (opaque) hotel.

The Hotwire Hot Rate hotels can be unmasked before booking without even considering the use of other sites to try to unmask the Hotwire hotels. Hotwire.com provides all the information you need to unmask the average Hot Rate Hotel hotel without even having to switch between Hotwire.com and any other site.
I did this for Hyatt in Palm Springs. Even though it was showing "Last person got..." as Saguaro, I was pretty confident between the TA review # and the resort fee that it was the Hyatt.
tatterdema is offline  

Thread Tools
Search this Thread
Search Engine: