Is airtickets.com a scam website?
Jun 27, 2018, 4:21 pm
#76
Join Date: Dec 2016
Programs: UA P1K, MR Plat
Posts: 18
Just to follow up on my last post, I went back to airtickets.com today to book essentially the same itinerary (only change was the departure date and number of pax). This time when I got to the check-out page, the price had increased and was listed in EUR vs USD, and there was a surcharge for paying with visa on top of that. Decided to go with another online TA. Caveat Emptor.
Last edited by NickSATX; Jun 27, 2018 at 4:29 pm Reason: Additional information
Jul 3, 2018, 2:34 am
#78
Join Date: Dec 2016
Programs: UA P1K, MR Plat
Posts: 18
Apr 3, 2019, 5:12 am
#79
Join Date: Apr 2019
Posts: 2
Sorry to add to an already old and long thread but I'm at wits' end. I foolishly booked through airtickets.com. The flight was canceled by the issuing airlines. The airlines informed me they refunded the money to Airtickets.com but Airtickets does not respond to repeated emails for nearly a year now.
It appears they will successfully steal nearly US$1400 from me for 2 plane tickets.
Do I have any method of recourse? There must be a consumer watchdog group in the EU that protects customers from outright theft like this. Is there anything that can be done, especially by a non-EU citizen?
It appears they will successfully steal nearly US$1400 from me for 2 plane tickets.
Do I have any method of recourse? There must be a consumer watchdog group in the EU that protects customers from outright theft like this. Is there anything that can be done, especially by a non-EU citizen?
Last edited by rubbernecker; Apr 3, 2019 at 5:15 am Reason: Delete from old thread to start new thread
Apr 3, 2019, 11:21 am
#80
In Memoriam, FlyerTalk Evangelist
Join Date: Jun 2000
Location: Benicia CA
Programs: Alaska MVP Gold 75K, AA 3.8MM, UA 1.1MM, enjoying the retired life
Posts: 31,849
If you're a US resident and paid with a credit card, you'd have recourse under the Fair Credit Billing Act, but you have to file your dispute within 60 days of the billing statement, which, in your case, is well past. You may still be able to file a dispute with your credit card provider and see if they might take any action. I'm not in the EU so will defer comment on any EU regulations/enforcement bodies to those in the EU, or how an EU bankruptcy handles creditors (prior post makes a comment about a bankruptcy).
Apr 3, 2019, 6:31 pm
#81
Join Date: Apr 2019
Posts: 2
If you're a US resident and paid with a credit card, you'd have recourse under the Fair Credit Billing Act, but you have to file your dispute within 60 days of the billing statement, which, in your case, is well past. You may still be able to file a dispute with your credit card provider and see if they might take any action. I'm not in the EU so will defer comment on any EU regulations/enforcement bodies to those in the EU, or how an EU bankruptcy handles creditors (prior post makes a comment about a bankruptcy).
After speaking to a solicitor in England, it turns out the Airtickets.com (and parent Tripsta) is now out of business. Further supported by wikipedia wikipedia.org/wiki/Tripsta_S.A. (sorry, links not yet allowed for me)
Apr 3, 2019, 8:37 pm
#82
Join Date: Jul 2007
Programs: BAEC OW Gold/Emerald
Posts: 538
While this is an old thread, what is still relevant is that customers should always research the OTA they are thinking to hand their money to as well as read the T&Cs carefully. The only benefit of not doing research and reading the T&Cs is that it makes for fascinating reading when horror stories are posted about how much money has been lost or turning up at the airport with no ticket being booked by the OTA etc etc
Aug 9, 2022, 5:36 pm
#83
Join Date: Aug 2022
Posts: 1
Scammers
This sounds unbelievable but Airtickets.com intercepted my phone call to Air Canada and pretended to be the airline. They charged me $1100 to reschedule a cancelled flight. Air Canada told me rescheduling would have been free. I’m not the only one whose call was intercepted by these people. There are 18 other people who report a very similar experience at trustpilot