not able to pull up reservation from hotel site after booked at Hotwire

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Jan 23, 2013, 1:25 pm

neuro0

Original Poster

Join Date: Mar 2002

Location: OR

Posts: 1,534

not able to pull up reservation from hotel site after booked at Hotwire

Any experience?
Made a Hotwire purchase and got a Hilton hotel. I wan unable to pull up the reservation on Hilton.com using the Hilton confirmation number I get from Hotwire. Is this normal? Should I be concern and call Hilton directly?

Thanks!

Jan 23, 2013, 1:34 pm

cordelli

In Memoriam

Join Date: Feb 2000

Location: Easton, CT, USA

Programs: ua prem exec, Former hilton diamond

Posts: 31,801

How long has it been? It may take a while, but it's not unusual for it not to show on the website if you book it someplace else.

You should always call the hotel directly (if you can't find it on the website) to just confirm they have it.

If you just made it now though I would give it some time to get to their system.

Jan 23, 2013, 4:17 pm

colmc

Join Date: Jul 2005

Location: Ireland

Programs: BA Gold, A3 Gold, BD..oh, wait..

Posts: 4,045

Yup, perfectly normal I've found for quite a few chains. Certainly never shows on InterContinental properties (Holiday Inn, Crowne Plaza etc) and I'm pretty sure it didn't allow viewing the last time I got a Hilton via Hotwire..though that was a while back.

Jan 23, 2013, 4:24 pm

nefanboy

Join Date: May 2011

Location: New England

Programs: Marriott Platinum, United Silver, American Platinum, National Exec platinum

Posts: 26

normal

It depends on the chain. Some reservations will show up on the website others will not. Marriott has not shown up for me in the past with Hotwire. Also keep in mind you will NOT earn hotel points for reservations made through Hotwire. Also...some hotels have a habit of having a handful of rooms that they only dole out to hotwire reservations...like under the staircase, next to the gym and pool, etc. All things to consider when booking.

Jan 23, 2013, 6:54 pm

neuro0

Original Poster

Join Date: Mar 2002

Location: OR

Posts: 1,534

I booked this because it is cheaper than the day room rate they charge. For few hours, any room will be fine for me.

Thanks to all.

Jan 23, 2013, 7:36 pm

rdaven2003

Join Date: Jan 2012

Posts: 267

Quote:

Originally Posted by nefanboy

I have never had a bad room from Hotwire. I have never gotten an upgrade but the price I have paid on Hotwire surely makes up for the upgrade. I would much rather pay $20-30/night less than get 600-1000 points.

Jan 24, 2013, 9:57 am

wharvey

Flyertalk Evangelist and Moderator: Coupon Connection and Travel Products

Join Date: Jul 2000

Location: Milton, GA USA

Programs: Hilton Diamond, IHG Platinum Elite, Hyatt Discoverist, Radisson Elite

Posts: 19,040

Bingo, I have given up on earing hotel status. I only keep my Hilton and Priority Club status due to credit cards and spend.

I almost exclusively use Priceline... especially using Coolwulf's service.

I have only been disappointed once with a Priceline room... in Orlando.... and Priceline promptly agreed and refunded my money.

Quote:

Originally Posted by rdaven2003

Jan 24, 2013, 12:27 pm

USAFAN

Join Date: May 2000

Location: Naples, Florida

Posts: 7,419

Quote:

Originally Posted by wharvey

....I almost exclusively use Priceline... especially using Coolwulf's service.....

I have only been disappointed once with a Priceline room... in Orlando.... and Priceline promptly agreed and refunded my money.

wharvey:

I also use Priceline for very often and like it .... what is "Coolwulf" .. could not find it...

BTW, Priceline is NOT promptly agreeing. They always call check the hotels. In Paris they called/checked the 4 star hotel and I got the money back. In Hamburg the did the same at a 4 star hotel ... they called/checked and I did nothing back.