hotel bill lower than what i paid on orbitz
Jan 17, 2012, 3:37 pm
#1
Original Poster
Join Date: Dec 2010
Posts: 45
hotel bill lower than what i paid on orbitz
Hello,
At the end of a recent hotel stay that I booked through Orbitz for $220, I was given a receipt from the hotel for $175 (including taxes). This $175 is even lower than the Orbitz price I paid minus the taxes and fees. I called up Orbitz and was told by a clearly-unsure agent that the hotel had mistakenly provided me a receipt of what Orbitz actually paid for the room. Is there any way you guys know of that I'd be able to get a refund for this difference?
Thanks!
At the end of a recent hotel stay that I booked through Orbitz for $220, I was given a receipt from the hotel for $175 (including taxes). This $175 is even lower than the Orbitz price I paid minus the taxes and fees. I called up Orbitz and was told by a clearly-unsure agent that the hotel had mistakenly provided me a receipt of what Orbitz actually paid for the room. Is there any way you guys know of that I'd be able to get a refund for this difference?
Thanks!
Jan 17, 2012, 3:53 pm
#2
Join Date: Nov 2007
Location: IAD
Programs: No Loyalty to any airline
Posts: 2,378
No, I am not sure why you think Orbitz would pay you this difference. What they paid to the hotel for this room isn't relevant. Next time, look up the price on Orbitz, then call the hotel directly, to see if they can do better.
Jan 17, 2012, 4:44 pm
#3
Original Poster
Join Date: Dec 2010
Posts: 45
Sorry, I'm pretty much a newbie when it comes to flights and hotels. I guess I was just thrown off by receiving a receipt in my name when I paid almost $50 more.
Thanks.
Thanks.
Jan 17, 2012, 5:44 pm
#4
FlyerTalk Evangelist
Join Date: Nov 2002
Location: All over
Programs: Most
Posts: 10,839
At the end of a recent hotel stay that I booked through Orbitz for $220, I was given a receipt from the hotel for $175 (including taxes). This $175 is even lower than the Orbitz price I paid minus the taxes and fees. I called up Orbitz and was told by a clearly-unsure agent that the hotel had mistakenly provided me a receipt of what Orbitz actually paid for the room. Is there any way you guys know of that I'd be able to get a refund for this difference?
The invoice that you got just show how much the Orbitz paid/hotel gets reimbursed by Orbitz. Obviously it is going to be lower than what you paid.
Jan 17, 2012, 8:12 pm
#5
In Memoriam
Join Date: Feb 2000
Location: Easton, CT, USA
Programs: ua prem exec, Former hilton diamond
Posts: 31,801
There's probably a good chance the hotel has no clue what you paid Orbitz for the room, so they issued an invoice with the amount they were Billing Orbitz instead of one that simply said "prepaid" with no amount other than your incidentals on it.
Orbitz is in business to make money in this case seems to be about a 25% increase. You agreed on a price with Orbitz, and that's what you should be paying. Nothing else matters.
Going forward, check the rate directly from the hotel and on Orbitz. It's totally possible you can still save money with Orbitz, that $175 rate may not be available to the public and you could not have gotten it. It could be a discount Otbitz negotiated.
Orbitz is in business to make money in this case seems to be about a 25% increase. You agreed on a price with Orbitz, and that's what you should be paying. Nothing else matters.
Going forward, check the rate directly from the hotel and on Orbitz. It's totally possible you can still save money with Orbitz, that $175 rate may not be available to the public and you could not have gotten it. It could be a discount Otbitz negotiated.
Jan 19, 2012, 8:20 pm
#7
Join Date: Jun 2001
Location: West Michigan
Programs: DL, UA, AA, B6, BA (airline status-free leisure traveler), Hilton Diamond
Posts: 1,963
Bingo. The desk clerk made a mistake by even handing the OP a receipt. The desk clerk should have instructed the OP to contact Orbitz for a receipt.
Feb 15, 2012, 8:22 am
#8
Join Date: Feb 2012
Posts: 6
Exactly, we keep having the same issue at our hotel. The reservation will usually come in and say in the comments: expedia reservation, use card in reservation for room and tax only(its an expedia single use card#) Even then I try to catch reservations that are pre-paid through expedia,priceline etc. Then in the comments on the reservation I will add guest not to get receipt at check out and does not get points. Also at check in when a registration card is printed the computer knows its a pre-paid reservation and the line with the rate is automatically left blank by the system.