No Best Rate Guarantee or 24 hour cancellation on Expedia.ca
Feb 4, 2010, 10:00 am
#1
Original Poster
Join Date: Jul 2002
Location: Vancouver, B.C. - Canada
Posts: 499
No Best Rate Guarantee or 24 hour cancellation on Expedia.ca
Booked a flight yesterday afternoon on Expedia.ca - the price for the flight was priced in Canadian dollars, but was the same price as provided for Expedia.com when factoring the exchange rate.
Checked the same flight this morning, only to find that the price had gone down by $30 both on Expedia.ca and Expedia.com
Called Expedia Customer Service, thinking they would make a price adjustment, and I would get a $50 voucher, but they advised that there is no best rate guarantee on Expedia.ca, and they only offer a same day courtesy cancellation policy, and since I booked yesterday, I couldn't cancel the flight and rebook at the lower price.
Guess, when making any future bookings through Expedia, I'll make sure to do so through the Expedia.com web site, or Orbitz
I believe Expedia.com and Orbitz also offer a more generous 24 hour cancellation policy.
Checked the same flight this morning, only to find that the price had gone down by $30 both on Expedia.ca and Expedia.com
Called Expedia Customer Service, thinking they would make a price adjustment, and I would get a $50 voucher, but they advised that there is no best rate guarantee on Expedia.ca, and they only offer a same day courtesy cancellation policy, and since I booked yesterday, I couldn't cancel the flight and rebook at the lower price.
Guess, when making any future bookings through Expedia, I'll make sure to do so through the Expedia.com web site, or Orbitz
I believe Expedia.com and Orbitz also offer a more generous 24 hour cancellation policy.
Sep 8, 2012, 6:30 pm
#2
FlyerTalk Evangelist
Join Date: Mar 2001
Location: AU
Programs: former Olympic Airways Gold (yeah - still proud of that!)
Posts: 14,403
hmmm - this seems to be true. I am looking at properties on Canada and expedia.ca makes no mention of a price guarantee unlike their counterparts in the US or Australia (or just about anywhere else it seems 
)
)
Dec 5, 2012, 8:03 am
#3
Join Date: Dec 2012
Posts: 1
Absolutely true that expedia.ca does not price guarantee flights. I would definitely not recommend using expedia.ca for flight bookings if you are looking for best price and/or guarentee. I tried to book on expedia.com however I did not notice that I was automatically redirected to expedia.ca. I booked my flight, found a lower price within 24 hrs and tried to get a price match; THE CUSTOMER SERVICE AGENTS AT EXPEDIA.CA were NO HELP AT ALL. Wasted an hour of my time to be told THANKS FOR YOUR MONEY BUT THERE IS NOTHING WE CAN DO FOR YOU. I could have easily made the booking on Orbitz.com knowing that they will honourably fulfill their pricing policy. EXPEDIA IS MISLEADING ONLINE USERS IN CANADA and I will certainly find better online options for my next vacation. Two thumbs down for EXPEDIA.CA
Dec 5, 2012, 11:44 pm
#5
Join Date: Dec 2010
Posts: 206
May 30, 2013, 7:08 pm
#7
Join Date: May 2013
Posts: 1
I also got burned by travelocity.ca as well. I booked 2 Westjet flight tickets from travelocity.ca last night and today $80 price drop! travelocity.ca does not have 24hr cancellation policy, and no price guarantee for stand alone flight bookings. The customer service rep basically said "too bad" even Westjet allow cancellations within 24hrs of booking. There is no incentive to using travelocity.ca or expedia.ca .....