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Originally Posted by tt7
(Post 11976532)
Complete and utter rubbish. There is increasing evidence that the competence of the AA RTW desk is simply not what it used to be.
It doesn't seem that wrong to me. The AA office for AU and NZ is now in AU. If the tickets are being issued from the office, then could reasonably expect them to say that they cannot issue at NZ prices since they are not in NZ. They are able to do them but seemingly have put in a restriction to help to ensure that the sales restriction is not circumvented by someone in Brisbane phoning the office in Brisbane and avoiding paying the AU price. SWP is not the only region where using foreign credit cards are restricted; AA US ,won't take non-US cards in general The issue can, I would expect, be circumvented by using a travel agent in NZ , ensuring that the 1st sector is on AA flight number and having the agent issue it through AA Dave |
How do they define the location of a credit card? By the issuing bank or by the billing location? It is really not at all uncommon for these to be in different countries.
And as I said before, many credit card processing engines do not verify addresses for cards issued outside North America, so very often a dummy address in the desired country will suffice. (I haven't tried this with OWEs, but I have, for example, with iTunes which was, in principle, not available to people in Hong Kong. I have a UK (Jersey) based debit card - when I put the correct HK billing address it was rejected; when I put a dummy UK address against the same card it was accepted no problem.) |
Originally Posted by tt7
(Post 11976532)
As a matter of interest, did you call the AA NZ number (64 9 912 8814) and, if so, does that also just route to Brisbane?
Both rang through to the Brisbane number, which is in turn diverted to an Asian country. |
Originally Posted by Dave Noble
(Post 11976933)
It doesn't seem that wrong to me. The AA office for AU and NZ is now in AU.
The staff I spoke to were definitely not in Australia, so they were not selling the ticket from NZ, or Australia for that matter. Should we therefore be paying the fare applicable to India, Pakistan or Vietnam, or wherever AA chose to locate their 'Brisbane' office? |
Originally Posted by under the clocks
(Post 11980327)
Is it? Or is it just a local number re-routed elsewhere?
The staff I spoke to were definitely not in Australia, so they were not selling the ticket from NZ, or Australia for that matter. Should we therefore be paying the fare applicable to India, Pakistan or Vietnam, or wherever AA chose to locate their 'Brisbane' office? There is , I believe, still a ticketing person or 2 in Sydney Dave |
Originally Posted by Dave Noble
(Post 11980344)
The reservations number in Oz goes to Brisbane. AA did have the reservations in India for a while, but that was relocated to Australia a while back
There is , I believe, still a ticketing person or 2 in Sydney Dave http://www.flyertalk.com/forum/ameri...l#post11979396 |
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