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-   oneworld (https://www.flyertalk.com/forum/oneworld-411/)
-   -   Deterioration in service at BA-MRU? (https://www.flyertalk.com/forum/oneworld/698973-deterioration-service-ba-mru.html)

gkrish5 Jun 3, 2007 8:21 pm
Originally Posted by ReelChief (Post 7827224)
Up until early April, e-mails had been answered promptly -- often within one business day. Since then I have found it very difficult to get any response at all. Despite four e-mails to them during late April and May requesting pricing of an AONE6 itinerary settled in late April, the last response received from them was April 27. I haven’t tried phoning yet.
This problem is technical and I faced it a few months ago. Sometimes their emails simply dont reach. I realised this only after talking to them. Also, I noticed they have the habit of posting comments at the very end of an auto generated itinerary ..I missed a few of these in the beginning as well when I was in the process of finalising the route. If you did not receive an expected reply within a reasonable timeframe , a phone call is in order.

jerry a. laska Jun 3, 2007 11:09 pm
Originally Posted by StSebastian (Post 7831585)
I don't know the OW rules as well, but *A RTW tickets have SITI (Sold Inside Ticketed Inside) rules that require you to have the ticket issued and purchased there or they charge you the greater of the price there and where it is actually sold. Canada is an exception for some Canadian rule -- you could buy it there and have it start anywhere at the price of there. If that sticks for OW then you could get a Canadian travel agent to do it for you and get the MLE price (you still have to start from MLE).
There is no Canada exception for XONEX's. There use to be but it ended 4-5 years ago.

StSebastian Jun 4, 2007 12:59 pm
Oh well...I was reading the OWE rules last night and didn't see that in there like the *A RTW fares have, but I was just hoping I missed it.

ga1950 Jun 6, 2007 3:23 am
Originally Posted by JohnAx (Post 7827966)
Someone mentioned here that BA in Mauritius was actually handled by a GSA, specifically IBL Travel. (I'd thought it was a BA-operated TravelShop until I read that.)

If IBL, it's probably just a personnel issue. A year ago I had some dealings with IBL (probably an office at arms-length from their BA GSA operation, if that's indeed true) and had an absolutely abyssmal time getting them to respond. I eventually got hooked up with that office's manager, who was as brilliant and helpful as his minions were dullards.

If that's the problem, the way to get around it is obviously to find that brilliant person. I can PM my contact to anyone who cares.
I would appreciate getting the contact details! I would like to do a DONE4 sometime this Summer.

JohnAx Jun 6, 2007 12:18 pm
Originally Posted by ga1950 (Post 7857511)
I would appreciate getting the contact details! I would like to do a DONE4 sometime this Summer.
Rumor has it that MRU isn't worth the trouble except for A-class, but I haven't checked. There's that $300 fee, cases where they quoted incredibly high taxes, BA's fuel taxes in any case, availability issues, routing restrictions, and the time and cost of getting there and back. If you want, I'll PM you the contact, but I think there are better choices for D. Meanwhile, if you haven't already looked at the cost and schedule for getting there (and back, after your trip) I suggest you do that - I was all thrilled with the cheap A fare until I did that.

Gardyloo Jun 6, 2007 1:01 pm
Originally Posted by JohnAx (Post 7860058)
Rumor has it that MRU isn't worth the trouble except for A-class, but I haven't checked. There's that $300 fee, cases where they quoted incredibly high taxes, BA's fuel taxes in any case, availability issues, routing restrictions, and the time and cost of getting there and back. If you want, I'll PM you the contact, but I think there are better choices for D. Meanwhile, if you haven't already looked at the cost and schedule for getting there (and back, after your trip) I suggest you do that - I was all thrilled with the cheap A fare until I did that.
Even with the $300 surcharge a DONE4 is still a thousand bucks cheaper than ex-NRT for instance. I just set up a DONE4 ex-MRU for my wife and consciously avoided putting any BA longhauls in the itinerary (MRU-JNB-SYD-LAX, ORD-MAD-JNB etc) and the taxes/fees came in pretty comparably to a similar DONE4 itinerary I started with AA in Japan in March. But of course it's the getting there... And on those lines, one should remember that the 75K AA J award from Europe to Africa is still one of the best deals in the Aadvantage program.

ReelChief Jun 10, 2007 9:23 pm
In making these comparisons you need to remember that starting in MRU requires you to add Africa as a continent which you may not want to do given the dearth of flights there. So it may be more appropriate to compare a DONE3 ex-NRT with a DONE4 ex-MRU or a DONE4 ex-NRT with a DONE5 ex-MRU. When you do that, according to my figures, the NRT prices are less than $300 more than the ex-MRU prices- so with the MRU service charge the prices there are actually higher. Given the other hassles, it doesn't seem worth it for a DONE ticket.

Gardyloo Jun 13, 2007 11:26 pm
I just got off the phone with BA MRU and as suspected, they have had big trouble with their email server. However, they accepted credit card info over the phone and are now updating the taxes and will issue the ticket when it's complete, hopefully later today. They were very friendly and restored my sense that the MRU staff is easy to work with.

When I said my name to the phone answerer, she immediately said, "Oh yes I'll put you through to (the supervisor) straight away." Like they knew who I was. Yikes.

Dr. HFH Jun 15, 2007 5:49 am
Interesting point, Reel, -- one I hadn't considered. Of course now I'm sitting with the residue of my last AONE4 (essentially LAX-LHR-MRU) which I was going to use to get me there to buy the next one in August. Too, a comparably priced AONE3 ex NRT would save me nearly two days of flying. Yup, I'm going to have to figure this out. Thanks for the pointer.

tenmoc Jul 9, 2007 8:27 am
Originally Posted by Dr. HFH (Post 7906492)
Interesting point, Reel, -- one I hadn't considered. Of course now I'm sitting with the residue of my last AONE4 (essentially LAX-LHR-MRU) which I was going to use to get me there to buy the next one in August. Too, a comparably priced AONE3 ex NRT would save me nearly two days of flying. Yup, I'm going to have to figure this out. Thanks for the pointer.
Can you do a turn when arriving here in the 2 hours to get your ticket? And do I have to come earlier to purchase it or can I purchase with cc ahead and just come by pick it up and leave same day or two days later?

A lot of issues with this and the time needed are making me think of DOH and NRT now.

jerry a. laska Jul 9, 2007 12:18 pm
Originally Posted by tenmoc (Post 8025660)
Can you do a turn when arriving here in the 2 hours to get your ticket? And do I have to come earlier to purchase it or can I purchase with cc ahead and just come by pick it up and leave same day or two days later?

A lot of issues with this and the time needed are making me think of DOH and NRT now.
See these threads:
Turnaround:
http://www.flyertalk.com/forum/showt...ight=mauritius
http://www.flyertalk.com/forum/showt...ight=mauritius
Purchase:
http://www.flyertalk.com/forum/showt...ight=mauritius
http://www.flyertalk.com/forum/showt...ight=mauritius
http://www.flyertalk.com/forum/showt...ight=mauritius

ReelChief Jul 9, 2007 5:33 pm
Originally Posted by tenmoc (Post 8025660)
A lot of issues with this and the time needed are making me think of DOH and NRT now.
I started a new DONE4 ex-NRT 2 weeks ago and it was very efficiently arranged with both the AA RTW desk and with the AA people in Tokyo. Because of the issues raised in my OP here, I began thinking about alternatives to starting a new AONEx when I return to MRU in October and the more I have thought about the implications of DOH instead, the better it seems.

AA EXP DFW-LON Jul 13, 2007 3:42 pm
Will BA MRU post tickets to you?
 
I am planning on starting an AONE5 ex-MRU in December. I would like to ticket the reservation now. Since travel is still ~6 months away, I would like BA in MRU to issue the ticket and fedex them to me now. Has anyone had any success in having MRU issue a ticket and send it to you? Or do they require you to collect it in MRU?

I've had a look on the various threads but have been unable to find the answer. Thank you in advance.

JohnAx Jul 13, 2007 7:33 pm
Originally Posted by AA EXP DFW-LON (Post 8052806)
I am planning on starting an AONE5 ex-MRU in December. I would like to ticket the reservation now. Since travel is still ~6 months away, I would like BA in MRU to issue the ticket and fedex them to me now. Has anyone had any success in having MRU issue a ticket and send it to you? Or do they require you to collect it in MRU?

I've had a look on the various threads but have been unable to find the answer. Thank you in advance.
Ask them directly since other travelers simply may not have wanted that service. I think you'll get a definite "no" but may be surprised. Why not start with a ticket simple enough to be an e-ticket, and them embellish it?

chewy3 Jul 14, 2007 2:13 am
Originally Posted by AA EXP DFW-LON (Post 8052806)
I am planning on starting an AONE5 ex-MRU in December. I would like to ticket the reservation now. Since travel is still ~6 months away, I would like BA in MRU to issue the ticket and fedex them to me now. Has anyone had any success in having MRU issue a ticket and send it to you? Or do they require you to collect it in MRU?

I've had a look on the various threads but have been unable to find the answer. Thank you in advance.
It must be picked up in MRU.


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