FlyerTalk Forums

FlyerTalk Forums (https://www.flyertalk.com/forum/index.php)
-   oneworld (https://www.flyertalk.com/forum/oneworld-411/)
-   -   OW Fare rule change? (https://www.flyertalk.com/forum/oneworld/552701-ow-fare-rule-change.html)

ELO Apr 27, 2006 8:34 pm
OW Fare rule change?
 
Hi All
I know recently I have been asking lots of questions , so I thought I should give a little something back .

I checked the OW rules regarding backtracking , as I recently had a DONE5 , refused as BA said I could not backtrack between EUROPE- SWP , even thou I was only transferring through Asia too SWP, ie lhr-mel,syd-nrt-hkg-jfk.

The rule states and I quote
Travel between continents, must be in a continous forward direction, either westward or eastward except that you are free to roam locally at will within a continental zone.

However on the global explorer backtracking is still allowed and , I quote

For travel between the South west pacific and Europe, Asia may be passed through twice, providing one is a transfer without stopover.

I am aware this ground may have already been covered , nevertheless I thought I would share my experience ,

Thank you in advance for any comments ELO

christep Apr 27, 2006 8:53 pm
The relevant rule as published by CX on cxagents.com says:

Code:
Travel must be in a continuous forward direction between TC1-TC2-TC3.  Backtracking within a continent is
permitted, except as follows:
- Backtracking between Hawaii and the continental US/Canada is not permitted
Code:
Only one intercontinental departure and one intercontinental arrival is permitted in each continent.       
Exception 1 - Two permitted in North America when one is a transfer without stopover       
Exception 2 - Two permitted in Asia, when one is transfer without stopover or on direct single       
                  plane service, btwn the Southwest Pacific and Europe.
And as on the star files as pulled by UserMark at http://www.hardlink.com/~markdu/OWFi...Explorer.html:
Code:
117N . 4. TRAVEL MUST BE IN A CONTINUOUS FORWARD               
118N .    DIRECTION BETWEEN AREA 1-AREA-2-AREA 3.             
119N .    BACKTRACK WITHIN A CONTINENT IS PERMITTED EXCEPT     
120N .    AS FOLLOWS:                                         
121N .    -BACKTRACK BETWEEN HAWAII AND THE CONTINENTAL US     
122N .    INCLUDING PRVI//CANADA NOT PERMITTED.
Code:
123N . 5. ONLY 1 INTERCONTINENTAL DEPARTURE AND 1             
124N .    INTERCONTINENTAL ARRIVAL PERMITTED IN EACH           
125N .    CONTINENT EXCEPT AS FOLLOWS:                         
126N .      * 2 PERMITTED IN NORTH AMERICA WHEN 1 IS A       
127N .        TRANSIT WITHOUT STOPOVER.                       
128N .      * 2 PERMITTED IN ASIA WHEN 1 IS A TRANSIT         
129N .    WITHOUT                                             
130N .        STOPOVER OR ON DIRECT SINGLE PLANE SERVICE     
131N .        BETWEEN THE SOUTHWEST PACIFIC AND EUROPE.
I think the problem is that some of the marketing material modifies the TC zones to "continents" when this is not the formal rule (SWP and Asia are both in TC3). You need to persuade the agents to look at the formal rules on their systems, not the marketing material.

ELO Apr 27, 2006 9:11 pm
Originally Posted by christep
The relevant rule as published by CX on cxagents.com says:

Code:
Travel must be in a continuous forward direction between TC1-TC2-TC3.  Backtracking within a continent is
permitted, except as follows:
- Backtracking between Hawaii and the continental US/Canada is not permitted
And as on the star files as pulled by UserMark at http://www.hardlink.com/~markdu/OWFi...Explorer.html:
Code:
117N . 4. TRAVEL MUST BE IN A CONTINUOUS FORWARD               
118N .    DIRECTION BETWEEN AREA 1-AREA-2-AREA 3.             
119N .    BACKTRACK WITHIN A CONTINENT IS PERMITTED EXCEPT     
120N .    AS FOLLOWS:                                         
121N .    -BACKTRACK BETWEEN HAWAII AND THE CONTINENTAL US     
122N .    INCLUDING PRVI//CANADA NOT PERMITTED.
I think the problem is that some of the marketing material modifies the TC zones to "continents" when this is not the formal rule (SWP and Asia are both in TC3). You need to persuade the agents to look at the formal rules on their systems, not the marketing material.


Hi Christep
Thank you for your quick response,
I checked the rules on the official websites regarding backtracking, I cannot see this as marketing material? I will contact BA Direct to see what their take is on it , however my experience so far , is not good One agent says this , and another something else?, all in all it seems there is too much confusion , and I feel that I have to do the job of pointing out the rules which they should know in the first place ELO

christep Apr 27, 2006 9:20 pm
Originally Posted by ELO
I checked the rules on the official websites regarding backtracking, I cannot see this as marketing material?
Link? If you mean this: http://www.oneworldalliance.com/prod...fm?ObjectID=21 then that is definitely marketing material.

Darren Apr 27, 2006 9:45 pm
I checked the rules on the official websites regarding backtracking, I cannot see this as marketing material? I will contact BA Direct to see what their take is on it , however my experience so far , is not good One agent says this , and another something else?, all in all it seems there is too much confusion , and I feel that I have to do the job of pointing out the rules which they should know in the first place ELO
Not to mention the fact that the fares are very complicated. That is not to excuse their lack of knowledge, but rather to explain it. Would you understand everything if you didn't have this board as a guide? Maybe, maybe not, but I think most who aren't familiar with the fare would really struggle in trying to figure all the rules out. For the most part, these are not the types of tickets the average agent gets involved with. Those that do them often usually know or have a general understanding about things, but those who seldomly do these tickets really are in the same position as anyone on the street when it comes to figuring out the rules and valid routings. They just happen to have access to the rules and CRS. So, guide them through the process, be patient, point out rules, don't get the ol' knickers in a twist when agents screw things up, and have a different airline issue the ticket if the carrier won't budge on something known to be incorrect. It's their revenue loss.

ELO Apr 27, 2006 11:16 pm
Originally Posted by christep
Link? If you mean this: http://www.oneworldalliance.com/prod...fm?ObjectID=21 then that is definitely marketing material.

Hi Christep
Yep that was the website
Thanks I will try and put this right with Germany

ELO

ELO Apr 27, 2006 11:18 pm
Originally Posted by Darren
Not to mention the fact that the fares are very complicated. That is not to excuse their lack of knowledge, but rather to explain it. Would you understand everything if you didn't have this board as a guide? Maybe, maybe not, but I think most who aren't familiar with the fare would really struggle in trying to figure all the rules out. For the most part, these are not the types of tickets the average agent gets involved with. Those that do them often usually know or have a general understanding about things, but those who seldomly do these tickets really are in the same position as anyone on the street when it comes to figuring out the rules and valid routings. They just happen to have access to the rules and CRS. So, guide them through the process, be patient, point out rules, don't get the ol' knickers in a twist when agents screw things up, and have a different airline issue the ticket if the carrier won't budge on something known to be incorrect. It's their revenue loss.
Hi Darren
Thank you for your diplomatic view
ELO


All times are GMT -6. The time now is 2:22 am.


This site is owned, operated, and maintained by MH Sub I, LLC dba Internet Brands. Copyright © 2026 MH Sub I, LLC dba Internet Brands. All rights reserved. Designated trademarks are the property of their respective owners.