Rerouting / Reticketing --- Allow Adequate Time
 

I am in the midst of RTW ex-CAI. My latest flown route was MIA-JFK-NRT-HKG-BKK. However, due to a schedule change, I had an involuntary rerouting to MIA-DFW-NRT-etc. in order to make the last flight of the day from HKG-BKK. Since I only had 13 segments left on my RTW, I thought reticketing would be a breeze, and assumed the ticket had already been set up. WRONG!!!!! I got to the airport in MIA yesterday 1-1/2 hours before departure. Ticket agent was on the phone with Tariffs for 45 minutes, meticulously reading every segment's tax, etc. Computer was able to print out a paper ticket (still can't to E-ticket for certain airports; i.e., CMB).

Agent had to rush escort me to the head of the security line in order to be one of the last PAX to board the plane.

In short, I guess I should have verified that RTW desk had set the itinerary up for ticketing in advance. Just assumed it was ready. I should have known better. I had similar event happen years ago. I probably should have gone to the AA city ticket office (only 10-minutes from my home) before departure, but with holidays, out-of-town guests, etc.....

Unfortunately, AA cannot set it up in advance before they receive the details from your original paper ticket. Details from the original ticket needs to be reflected on the new ticket.

True, but if this was an Emeco issued ex-Cairo ticket then they should have that information anyway. But even when the RTW desk has set up the reissue it can still take forever with AA. The moral of the story is, whenever possible, get CX to do the reissue - I have never known them take more than 75 minutes even with no advance notice, and the usual is about 35-40 mins.