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request for help from you experts...

Quote:

Originally Posted by Tanzguy

I'm trying to book the following DONE4 ticket:

WDH-JNB Comair
JNB-LHR BA
LHR-BOS BA
BOS-ORD AA
ORD-LAX AA
LAX-SYD QF
SYD-JNB QF
JNB-WDH Comair

1. My agent says that you can only do a DONE4 from JNB and that I'll have to purchase a separate WDH-JNB-WDH ticket, even though it is served by a Comair (British Air Franchise). Yet, elsewhere on this forum, it states that you can use Comair in RTW tickets? Can any one point me toward the rule?

TRAVEL PERMITTED ON THE FOLLOWING AIRLINES WHICH ARE AFFILIATED WITH ONEWORLD.
AMERICAN AIRLINES - AMERICAN EAGLE including flights operated by EXECUTIVE AIR / TWA/ AMERICAN CONNECTION - including flights operated by CHAUTAUQUA/TRANS STATES/ ANDCORPORATE AIRLINES

BRITISH AIRWAYS – BRITISH AIRWAYS CITIEXPRESS/ BRITISH MEDITERRANEAN /CITYFLYER EXPRESS / COMAIR / GB AIRWAYS / LOGANAIR / REGIONAL AIR (including the flights operated by AIR KENYA) / SUN-AIR / ZAMBIAN AIRWAYS

IBERIA AIRLINES - AIR NOSTRUM BINTER MEDITERRANEAN

LAN CHILE - LAN PERU LAN EXPRESS

QANTAS - QantasLink operated by IMPULSE (last travel date 24May04), NATIONAL JET SYSTEMS, EASTERN AUSTRALIA, SOUTHERN AUSTRALIA, SUNSTATE AIRLINES and JETCONNECT.

2. The BOS-ORD and ORD-LAX are served in two class segments. Some of you on this forum state that with a DONE4, you can fly in the "first" class of the AA flight on the domestic routes, when there is no business. She insists, she can only book me in economy on the two cabin AA flights. Can you point me toward the rule?

FOR FLIGHTS WHERE NO FIRST OR BUSINESS CLASS IS aVAILABLE OR OFFERED FIRST CLASS PASSENGERS WILL TRAVEL IN BUSINESS / ECONOMY CLASS AND BUSINESS CLASS PASSENGERS WILL TRAVEL IN ECONOMY CLASS. THE FARE FOR THE HIGHEST CLASS USED APPLIES AND NO REFUND WILL BE GIVEN.

EXCEPTION - FOR SERVICES WITHIN/BETWEEN THE USA AND CANADA WHERE NO BUSINESS CLASS IS OFFERED BUSINESS CLASS PASSENGERS MAY BOOK AND TRAVEL IN FIRST CLASS SUBJECT TO AVAILABILITY.

3. I'm a BA EC member. Can I use points to upgrade the QF LAX-SYD from Business to First using a DONE4 ticket? Can you point me toward the rule?

No. You can only upgrade using Miles on flights booked directly with BA either on the website or by telephone.

thanks for all your expertise

Complete set of rules can be found here

Click for the online version of the rules to which one of the stickies points.

1. My agent says that you can only do a DONE4 from JNB and that I'll have to purchase a separate WDH-JNB-WDH ticket, even though it is served by a Comair (British Air Franchise). Yet, elsewhere on this forum, it states that you can use Comair in RTW tickets? Can any one point me toward the rule?

In the APPLICATION section, the rule says:

Code:

3. VIA ONEWORLD AFFILIATE CARRIERS.

The OW Affiliate carroers for BA, listed in this rule, looks like this:

Code:

 23N BRITISH AIRWAYS                                            

 24N ----------------                                           

 25N .                                                          

 26N .  * BRITISH MEDITERRANEAN                                 

 27N .  * CITIEXPRESS                                           

 28N .  * COMAIR                                                

 29N .  * GB AIRWAYS                                            

 30N .  * LOGANAIR                                              

 31N .  * DUO AIRWAYS LIMITED /FORMERLY MAERSK AIR LTD./        

 32N .  * REGIONAL AIR  INCLUDING FLIGHTS OPERATED BY QP.       

 33N .  * SUN-AIR                                               

 34N .  * ZAMBIAN AIRWAY OPERATED UNDER BA CODE.

2. The BOS-ORD and ORD-LAX are served in two class segments. Some of you on this forum state that with a DONE4, you can fly in the "first" class of the AA flight on the domestic routes, when there is no business. She insists, she can only book me in economy on the two cabin AA flights. Can you point me toward the rule?

The answer is in the Booking Codes rules, in the REQUIRED INVENTORY NOT AVAILABLE section:

Code:

FOR TRAVEL WITHIN/BETWEEN THE U.S./CA         

WHERE NO BUSINESS CLASS CABIN IS              

OFFERED, PASSENGERS MAY TRAVEL IN THE         

FIRST CLASS CABIN.

Well, Gaza types faster but I format more nicely.

DONE4 help...thanks

[QUOTE=Tanzguy]I'm trying to book the following DONE4 ticket:

You all are terrific. Thanks for the help

Rick

You might seriously consider finding an agent who is more familiar with the rules. If such a basic thing eludes him, he's not being much help.

Quote:

Originally Posted by JohnAx

You might seriously consider finding an agent who is more familiar with the rules. If such a basic thing eludes him, he's not being much help.

I agree...but...I'm living in Namibia, and the selection isn't that great...She's the best I've been able to find, but still end up doing most of the "work" for her...but thanks

Quote:

Originally Posted by Tanzguy

I agree...but...I'm living in Namibia, and the selection isn't that great...She's the best I've been able to find, but still end up doing most of the "work" for her...but thanks

If I may suggest, perhaps you might try corresponding with an agent (or even directly with airlines) in RSA. IIRC, all calls to BA in RSA are redirected to COMAIR, so that might not be the best option... but if you can handle the phone charges to RSA, try the Qantas phone line in Jo'burg after 5.30pm, and you'll get redirected to the call centre in Australia for free. IME the QF agents are MUCH more familiar with the OWE rules than the Comair agents (or even the BA agents that I've come across).

Also, there's a QF agent in Windhoek (I forget which street its on, but IIRC its in the same building as the TAAG (Angolan Airlines) office, if you know where that is. I'm doubt you'll have much luck booking your ticket through that office, as they likely won't be any more familiar with the OWE rules than the Comair office, but if you organise your booking via the QF phone line in Jo'burg, you could organise to collect and pay for your ticket at the office in downtown WDH.

I haven't done my homework, but iirc ex-Namibia fares are comparable to ex-RSA, i.e. quite high. Does it make sense to begin ex-CAI? There are a couple of agents there - Emeco and BA - that are reasonably good at these. Remember that you pay a penalty in the starting continent in that you only get 2 stopovers, and can't buy extra segments. If you start in Africa, you only can have 2 African stops and 4 segments. If you start in CAI you can buy two extra African segments and stop as many places as you have segments, but now are restricted in your European travels (CAI = Europe for this).