E-tickets
 

Hi, Ihad to have my rtw tickets re-issued due to AA schedule changes but for the paper tickets_ I was given E-tickets just my it - I have used E- tickets but never for rtw so I am wondering if anyone has used e-tickets for their rtw?
I will flying on AA, Qantas, BA and Cathy Pacific.
Thanks in advance, sara

I was just about to post, complaining about oneworld's endless marketing babble over e-tickets, while they are in fact not available on any inter-airline routes I am familiar with (see www.oneworld.com for recent gloating) . So far neither CX nor BA sell e-tickets ex Europe or Asia span two or more carriers, but reading your post I see that at least AA is doing it now. Maybe the rest of the world is behind a step or two here.
As for the OP question: e-tickets are cool. You don't have to carry any ticket around and all the information is in the computer. My experience with single airline e-tkts is that when you make changes the airline's hotline people are better informed about the ticket and the conditions it carries, they actually 'see' the ticket on their computer screen, so no need to provide copies per fax not to mention stop by an airline office. Very convenient.

I have had/used E-tickets twice so far - AONE4 (AA/BA/CX/QF) and DONE3 (AA/BA/CX). I was worried at first, but never had a problem.

Guess they are here to stay! :)

AA has been issuing e-tickets on participating Oneworld carriers for many months now (at least 6). I think only QF/BA/CX/AA are participating, know for a fact IB is now (had to get paper ticket due to one IB sector). While e-tickets are wonderful, be sure to keep your e-ticket receipt (usually ticket stock but labeled as a receipt). If your e-ticket cannot be found in the computer -- not a theoretical risk, this has happened twice to me -- that receipt is worth its weight in gold. Knowing your PNR number is not enough; finding your PNR in the res system is not enough; you won't fly without that e-ticket receipt or knowing your ticket number by heart. So my experience is that you still have a piece of paper which you must guard as if it were your ticket, it is just a 1% chance that you will need to show it at the airport instead of 100% for a normal paper ticket. When my e-ticket was not found the airline's attitude was that it was my problem and I had to prove that I really had an e-ticket in their computer; very eye-opening when it first happenend, now I am prepared and it is not a problem. BTW my e-ticket was "missing" because someone had altered the spelling of my surname, for no good reason, making the ticket "lost"; it was found only by using the ticket number which was on the receipt.

AA has e-ticket arrangements with all the OW carriers. See this AA press release for details etc. -

https://www.aa.com/content/amrcorp/p..._eticket.jhtml

Does this mean the end of OPEN DATED tickets?

Because with every date change, (whether adding a date or changing a date, not the routing) AA must reissue the entire ticket! And would they then count this as a REISSUE and charge us $75?

But the press release also states that not all destination are covered, perhaps 90% within several months. And what happens if you want to go where e-ticketing is not available?

Have your travel agent (yourself) issue a paper ticket and pay the "fee" AA charges for E-tickets, or better yet issue the paper ticket through a carrier that dosen't charge for paper tickets?

(If you're going to change your date many times, I guess it would be cheaper to pay extra for a paper ticket in the long run?)

Related post: (AA's terrible E-ticket receipt format)

http://www.flyertalk.com/forum/showthread.php?p=3091483

I don't think it's anything to do with "destinations" - rather, it's which OW airlines have interline e-ticketing with the other OW airlines.

If you get your ticket from AA, provided you're only flying OW airlines, it will be electronic, as AA has interline e-ticketing with all the other OW carriers.

The press release says -

"Interline e-ticketing ... is now in place between ten of the 28 potential pairings of oneworld partners, with another seven pairs on schedule to offer the service during the next couple of months.

By then, [i.e., once 17 of the 28 possible pairings are in place] interline e-ticketing will be in place to cover more than 90 per cent of passengers connecting worldwide between oneworld member airlines. The rest of the alliance’s network.. will offer the service by the end of this year."

Whether or not you can can get an e-ticket depends on (a) which OW airline you get the ticket from and (b) which other OW carriers are in your itinerary.

I've no idea.... but I would assume not. If you get the ticket from AA, it should be electronic.... so if you make (permitted) changes, there's nothing for them to "re-issue" if there's no physical ticket.

no charge
 

Hi and thank you for your responses, I was not charged a fee for my changes due in fact that AA made the schedule change at least that what the agent stated when we did the changes.
I do feel beyyer about my e-ticket., Thanks, sara

They have never charged me the $75 change fee for a date change despite the need to reissue entire ticket. I have done this many, many times. Only fee is for non-date schedule change. The only curiosity in this was where I changed a HKG-PEK routing from near the beginning of my itinerary to near the end. I'm not sure why this wasn't merely a date change.

Does change to electronic ticket effect tickets issued in BKK involving only AA, CX and BA? If so, is it necessary to actually show up in BKK to pick up the e-ticket?

112N . AFTER TICKETING ISSUANCE:
113N .
114N . * CHANGES TO THE FIRST INTERNATIONAL FLIGHT AND
115N . TO PRECEDING FLIGHTS ARE NOT PERMITTED LESS THAN
116N . 7 DAYS PRIOR TO THE DATE OF THE FIRST TICKETED
117N . FLIGHT
118N . * DATE/TIME CHANGES TO OTHER FLIGHTS ARE
119N . PERMITTED AT NO CHARGE.
120N . * DATE/TIME AND ONEWORLD CARRIER CHANGES ARE
121N . PERMITTED WITHOUT REISSUE PROVIDED ORIGIN,
122N . DESTINATION, CONNECT POINTS AND INVENTORY REMAIN
123N . THE SAME.
124N . * CHANGES OTHER THAN DATE/TIME ARE PERMITTED AT A
125N . CHARGE OF USD 75.00. THE TICKET MUST BE REISSUED.

I do not frankly see why this is ambiguous. If you change a date or time, no charge. If you change something other than a date or time, charge. It doesnt matter what AA calls the change or whether they have to reissue it. Read the rules. The rules do not say that a reissue costs $75. The rules say that if you make a change other than a date or time then you must pay $75 and if you make a change other than a date or time then the ticket must be reissued. If AA wants to waste their time reissuing tickets at their whim then they have every right to. But the only time that they have the right to charge $75 is if, and only if, you make a change to the ticket OTHER than a date or time.

My experience with AA and OWE's in recent months has been TERRIBLE. I personally will avoid them every chance I get. They have at least one great agent on the rtw desk, and a whole lot of people (including on the rate desk) that surely can't even spell r-t-w. Recently re-issued an AONE3 at LAX, an ATO that's been recommended here, and it was agonizing and about 100% wrong.

The AONE3 is a shambles - it's now two tickets instead of one, surely a bad thing, and says among other things SITI US. It's actually ex-CAI. I'm not sure any of that will bite me (and I have the original receipts fwiw) but it's not a great example of staff training

On another ONE that had just two segments left, they (specifically the rate desk) wanted to charge me $75 to re-issue a ticket that had me LAX-LHR on BA, changing to LAX-LHR on AA. Fortunately, they're 100m from the BA desk, who stickered it immediately for free.