OW & Good CS
 

Hi guys,

After yet another abysmal and outright rude experience with Iberia Customer Service, I was wondering which OW carriers do score well in this department (looking to switch). Especially since Qantas and BA also appear to have their fair share of negative reviews (based on the forum, no personal experience).

Think a differentiation should be made between normal CS and Elite special CS.

Curious about your thoughts

As I replied in the same question you put in the Newbie thread, AA EXP customer service is excellent. They are quite empowered and generally knowledgeable.

AA EXP status is a very long stretch starting from zero (because the status bonus adds up to such a significant portion of your 200k required), but if you have status with another US carrier they offer a match with 4 month challenge. They also have a current limited time promo to do match & challenge with status from AC, AF/KL, LH, and VS. They don't poach from other OW partners, so you have to start fresh if that's your only one available.

I have relatively little experience with other OW CS, but all would be non-elite. Just from my limited view:
BA: a few times and has been fine for what I've needed, including getting a paid business class TATL moved to AA metal due to BA cancelling mine and no other near departure times.
QR: Generally fine but have really only dealt with Privilege Club, and little experience with their general revenue ticket team.
RJ: Kind of awful, but if you get the contact of someone at a city ticket office it makes a big difference. They will not do full re-routes on other OW airlines, they insist you touch AMM on RJ metal, so makes for inefficient re-routes during cancelled RJ long hauls
QF: Awful, just purely awful but have heard better for upper tier elites.
CX: Generally good for RTW tickets, but hard to get put in touch with the OW team who handles them. For standard tickets, bad experiences only, inflexible over irregular ops re-routes and scheduling
MH: Never needed CS, but was very good at the transfer desk when I wanted to buy an upgrade on an economy ticket once
JL: Completely inflexible, so expect to follow the ticket rules exactly, and from there it's fine. Very low cancellation penalties on domestic flights if you find a better timed flight later (no changes, cancel and rebook only)
AS: Haven't needed CS on the flights I've had with them
AY: Interacted with them only twice, seem efficient and reasonable