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Originally Posted by danger
(Post 37418153)
Qantas hasn't had physical offices in Australian cities for years, unfortunately.
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Originally Posted by hsmall
(Post 37418173)
Fair enough. I am currently on the phone to a very helpful and polite Qantas operative (in South Africa from the accent) who agrees with me that a change in date where ticketed points (other than the first sector) remain the same no change fee is chargeable. But he says his instructions are to charge USD125 anyway. I was polite but firm and in the end (an hour and ten minutes later) I persuaded him to make the chage and send it to ticketing with anote to them explaining why he did not charge the change fee demanded. Let's see what happens. What a palava, to the extent I almost paid up and got on with the rest of my day...
16. VOLUNTARY CHANGES / REROUTING / PENALTIES Fees as described below may be waived in case of certified death/illness of the passenger or passenger’s immediate family member or accompanying passenger. Local service fees may apply on rebooking, rerouting, reissue or refund. <snip> 2. After departure: a. Changes are permitted provided ticketed points remain the same. b. Changes to ticketed points are permitted at a charge of USD 125 per transaction. c. No Show requires rebooking at a charge of USD 125. d. If the rerouting results in an increase to the number of continents previously charged, the ticket shall be recalculated. Ticket may be reissued to any applicable Explorer fare validating all rules of the new fare except for restrictions on retroactive use. Rerouting fee applies when the resulting fare is less than or equal to the original fare. No refund applies. See Upgrading provisions when recalculation results in a new fare basis at a higher value. --> https://www.qantas.com/au/en/busines...e-of-fees.html |
For the life of me, I can't understand why anyone would book using anyone other than the AA RTW desk. OK, sure, that requires one AA coded over-water segment, but it seems to me a very small price to pay for knowledgeable and helpful agents who are readily available by telephone.
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Originally Posted by hsmall
(Post 37418102)
Sorry to resurrect a thread. I have had the same problem as the OP. I was driven to use the OW tool when the first flight was BA (and the long HND-LHR at that) and the only QR flights were two short trans-Tasman hops towards the end. Weird. I am about the try to make a simple date change on one leg. Wish me luck :)
ETA: may I ask if there are any actual physical places in Sydney or Canberra where I do that really old fashioned thing and speak to a human about this?
Originally Posted by Dr. HFH
(Post 37419352)
For the life of me, I can't understand why anyone would book using anyone other than the AA RTW desk. OK, sure, that requires one AA coded over-water segment, but it seems to me a very small price to pay for knowledgeable and helpful agents who are readily available by telephone.
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Originally Posted by Mwenenzi
(Post 37419426)
The oneworld on line RTW booking tool will often default to Qantas as the ticketing issuer.
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I guess we're all used to the idea that online booking has to be the best option.
People hopefully learn after their mistakes.. but until then.. |
Did the same awhile back...moment of madness (had another thread on this). I want to upgrade to F and will try get AA to reissue it unless anyone else has last minute better ideas than ringing Qantas.
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Originally Posted by Dr. HFH
(Post 37419352)
For the life of me, I can't understand why anyone would book using anyone other than the AA RTW desk. OK, sure, that requires one AA coded over-water segment, but it seems to me a very small price to pay for knowledgeable and helpful agents who are readily available by telephone.
Just call AA RTW desk. |
So here is what I did to get out of this situation: I range the AA RTW desk and spent a moment or two convincing the agent that since I was upgrading, there would be money for AA involved and so she should consider helping me. It didn't take to long to convince her because generally they are very helpful. We went through the flights one by one to get the A class needed and at the same time, and this was the clincher for her, she put both a BA over water and an Qantas over water on AA codeshare flights (actually, the BA flight had to be on the day before as she couldn't find A on the day I was originally booked...despite EF showing A availability).
It took quite some time, but she got through it and sent it for ticketing. It came back with nothing done for some reason, so she went back to the ticketing folks again and this time it worked. All paid and now under the control of AA instead of Qantas. Yipeee. The only problem I have now is that when I try to reserve seats, all the airlines involved (BA, AA, QF, QR) say either that the ticket is issued by another airline or that the flight is with another airline and so I have to contact them...they all say this. Anyway, will ring the AA RTW desk to see if they can help clear this up. |
Originally Posted by mjack99
(Post 37473789)
The only problem I have now is that when I try to reserve seats, all the airlines involved (BA, AA, QF, QR) say either that the ticket is issued by another airline or that the flight is with another airline and so I have to contact them...they all say this. Anyway, will ring the AA RTW desk to see if they can help clear this up.
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If the itinerary does not pass through the US (Canada instead), are there any tricks to getting an AA coded flight to make booking with AA RTW desk viable? Alternatively, are there any other ways to avoid having Qantas issue the ticket?
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Originally Posted by Musicholic
(Post 37474724)
If the itinerary does not pass through the US (Canada instead), are there any tricks to getting an AA coded flight to make booking with AA RTW desk viable? Alternatively, are there any other ways to avoid having Qantas issue the ticket?
There are times when a TA will convert the worst of times to the best of times while wandering Fred |
Originally Posted by Musicholic
(Post 37474724)
If the itinerary does not pass through the US (Canada instead), are there any tricks to getting an AA coded flight to make booking with AA RTW desk viable? Alternatively, are there any other ways to avoid having Qantas issue the ticket?
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Originally Posted by izzik
(Post 37475263)
there are aa coded over-water flights that don't touch the US.
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Originally Posted by donotblink
(Post 37481336)
which ones? I’m not aware of any fifth freedom flights?
Not AA operated flights. For example, LHR-YYZ can be coded as AA 6918 op by BA. |
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