Understanding fare classes?
 

I have an economy RTW Oneworld Explorer ticket, whihc I assume is fare class L.
After about 1000000 messages to Qantas (they really, really don't understand RTW) I finally got them to check flight availabilites for a possible change/reroute.

One two flights (BA98 and 92 YYZ-LHR) they said "available but not in the same class"
Expert flyer, however, shows L3 for BA92 and L2 for BA98 -- which suggests there are seats available?

Not sure how these fit... am I missing something? Just want to make sure I get things right before the ardious challenge of dealing with Qantas' (uninformed) customer service desk.

What point of sale are you using to search? With different POSs there can be quite different availability.

Ahh! Thank you! I didn't notice the POS option under 'advanced' in the interface.
I assume my POS is UK, given first flight was from LHR (Qantas) ticket and was billed in GBP?

Fare Class question
 

How can you determine the Fare Classes for Oneworld RTW and Global Explorer tickets. I cannot see where it is explicitly stated ?
thanks

See the rules here:
https://assets.ctfassets.net/m9ph4qv...d-explorer.pdf
Or the oneworld user guide at the top of this forum.

I wish you the best of luck with QF on those changes. I've just been through months of pure frustration with them, possibly the worst agents in the world and like you said no one there has a clue about RTW tickets. Their 'support center' that they always have to call also hasn't a clue and will come up with all sorts of things to avoid dealing with it. I feel bad for the agents who answer the phones, it's not their fault, they just aren't trained to do anything on their own. I spoke with several who were quite nice and did their best but always the same result with the 'support center' not knowing what to do.

Finally in the end I contacted their Twitter team who actually managed to make things happen. They are slow, sometimes takes days, but at least they know how to get in touch with the right people to get work done on RTW tickets.

Should be