Arrgh... reissue woes
 

Just to vent.. was holding a confirmed first class seat on QF 108 JFK-SYD this Sunday on one PNR, with my Australia segments on another PNR. I spent three hours at the airport today reissuing the ticket (moved some segments around), apparently they joined PNR's and I lost my first class seat and of course now there's no availability - I'm guessing someone won the waitlist game. So my wife will be in First and my itin is showing as Biz.. (I guess better than the other way around http://www.flyertalk.com/forum/smile.gif )and the RTW desk is now closed. Any chance I'll be able to get the FC seat back? http://www.flyertalk.com/forum/frown.gif


[This message has been edited by hauteboy (edited Dec 17, 2003).]

Zero. This has happened to me several times on several different airlines (not just OW), and while the airlines are invariably apologetic there is nothing that can be done about it unless one of the confirmed pax no-shows. Unfortunately this is one of the negative aspects of having split PNRs. I suspect this situation has gotten worse in the past year with some persons having software that hammers the reservation system with thousands of requests waiting for these windows to open up -- so it is guaranteed that they will snag the seat when your agent has to shuffle things.

Bummer.. I'm not having much luck on my RTW ticket... CAI-LHR was downgraded due to an equip change and I've had JFK-SYD reserved since July. My LAX-JFK on QF107 still seems to be confirmed in F.

[This message has been edited by hauteboy (edited Dec 17, 2003).]

I don't understand why reissuing the ticket involves touching the PNRs?

I'm not sure why they joined them either.
had:
jfk-scl
scl-lax
lax-jfk
on one PNR (booked via AA rtw desk)

jfk-syd
syd-cns
cns-syd
syd-hba
on 2nd PNR (booked via BA rtw desk).

When I reissued the ticket (via AA) they made me pick dates instead of open for my original open-dated segments, these they put into the first PNR, but for some reason they also merged the 2nd PNR into the first.. if they had done it the other way around (or just left well enough alone) I might have been OK (or I might have lost the LanChile flights in that case, who knows).


[This message has been edited by hauteboy (edited Dec 18, 2003).]

That's where it went wrong. I would have refused and insisted on speaking to someone competent.

Good news... I guess they must've sorted it out (or my confirmed seat was still reserved after all). Just flew my JFK-SCL-LAX-JFK-SYD-CNS segments, all in F (SYD-CNS in Biz). Trip report forthcoming. http://www.flyertalk.com/forum/smile.gif

I have a simple question....When you did your LAX-JFK segment had you already done your NA segments? If so, how did you get away with returning to NA after you aready left it? Thanks so much

Sounds like he was on a mileage run and taking advantage of:

27N . 3. 1 INTERCONTINENTAL DEPARTURE AND 1
28N . . INTERCONTINENTAL ARRIVAL PERMITTED IN EACH
29N . CONTINENT EXCEPT AS FOLLOWS:
30N .
31N EXCEPTIONS:
32N .
33N .
34N . A. 2 PERMITTED IN NORTH AMERICA. 1 MUST BE A
35N . TRANSIT WITHOUT STOPOVER BETWEEN SOUTH
36N . AMERICA AND ANOTHER CONTINENT.

I don't think he stopped in LAX or JFK.

Thanks. Does this LAX-JFK ( before the JFK-SYD ) seg count as the one transcon allowed? OR can there be another transcon NOT associated with the transit from SCL to SYD

LAX-JFK is the one allowed transcon. The only way you get more than one is something like what hauteboy did, i.e. do another transcon as part of an intercontinental segment (JFK-SYD, JFK-HKG, LHR-LAX, etc.)

JFK-LAX was my only transcon. My actual NA segments were:
DFW-ANC-DFW
DFW-SJU-DFW
LAX-JFK (QF 107)

though my transcon was done as part of my 'transit' from South America to Australia according to the rule above. QF 107 LAX-JFK was a special case, usually QF does not have rights to sell seats on this route, but it is useable as part of a RTW.