Involuntary re-route on CAI-issued AONE4
 

I currently have an in-progress AONE4 issued by BA in CAI. Just noticed on Amadeus that a BOS-(STL)-MSY journey is in the process of being changed to BOS-(DFW)-MSY due to cancellation of the original flights. (NB Only in transit at STL, now DFW) Does anyone think this will require ticket re-issue (or just a sticky label job) and/or will there be problems with the lack of a detailed tax calc?

Furthermore, the original sectors were booked in coach, due to lack of A class availability. However, it looks as though there is plenty of A availability through DFW. (Wish I had picked up on this originally, but never mind!) But Amadeus indicates that the revised bookings via DFW are also in coach. Is it better to approach AA or BA to get this sorted, or doesn't it matter? (Currently "on stopover" ( http://www.flyertalk.com/forum/biggrin.gif) in the UK, having only completed the initial CAI-LHR sector)

Any assistance much appreciated, as always http://www.flyertalk.com/forum/smile.gif

I recently had to change two flights on a BA issued AONE when AA's timetable changed. Even though the original ticket was issued outside the US I found the AA RTW desk EXTREMELY helpful. It was quite complicated, involving new venues and dates as well as finding a way round the problem of only being allowed one non-stop, trans-continental flight in the US. AA's attitude was that, since they had caused the problem, they shiould fix it. Terrific.

It also involved reinstating an A flight when the ticket showed M - similar to your situation.

I would suggest ringing them and asking them to sort it out for you. Then take the ticket to an AA ticket counter with everything pre-sorted on their computer - it took me about four minutes to have the entire ticket re-issued with no fee.

[Have just noticed that you are based in Scotland. I was referring to the RTW desk in the US. AA in the UK are not as responsive, and don't have trained RTW personnel of the same calibre. Still worth trying though.]

[This message has been edited by Full Score (edited 09-14-2003).]

The lack of tax calc makes it impossible for AA to re-issue this ticket -- their system will not let them, and no supervisor can override this. Also AA doesn't use stickers like BA does (they reprint the flight coupons involved), so you will find life is much (MUCH) easier if you get BA to sticker your 2 flight coupons with the DFW in A change; in my experience they will do this readily and not charge for a ticket re-issue (AA is almost sure to charge you USD75 for this). Doing it in the UK before you leave will be the best strategy.
While I agree that the AA RTW desk is excellent, they are not for this circumstance and you aren't needing any help with selecting flights. The weak point of AA is their ticketing process for RTW tickets is a nightmare (have to hand-write the tickets and 99% of the AA agents cannot do this, it is a fine art to get a reissue done properly).

http://www.flyertalk.com/forum/confused.gif!
Not my experience at all-- unless I misunerstood what you meant.