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-   -   Refundable UL ticket - which one to buy? (https://www.flyertalk.com/forum/oneworld/1862250-refundable-ul-ticket-one-buy.html)

tmac100 Aug 21, 2017 5:26 am
Refundable UL ticket - which one to buy?
 
Due to some commitments in the GCC and Asia, I am looking at buying a one-way UL ticket DOH-CMB in November. I would like to buy the ticket and if things don't work out get a refund when I return the ticket.

I was told UL has several different Business class tickets that allow for a refund minus a small surcharge (like 50 QAR).

Any suggestions - before I actually call UL in CMB and get their advice. Thanks in advance.

Calchas Aug 21, 2017 9:01 am
Even the cheapest public I- fare [IOWQA] only has a 100 QAR penalty for changes.

Code:
PENALTIES       
  FARE RULE
  CHANGES
 
    ANY TIME
      CHARGE QAR 80.
 
  CANCELLATIONS
 
    ANY TIME
      CHARGE QAR 100 FOR CANCEL/REFUND.
 
  CHANGES/CANCELLATIONS
 
    ANY TIME
      CHARGE QAR 120 FOR NO-SHOW.
        NOTE - TEXT BELOW NOT VALIDATED FOR AUTOPRICING.
          LATE CHANGE - ABOVE NO SHOW FEE SHALL APPLY
 
  GENERAL RULE - APPLY UNLESS OTHERWISE SPECIFIED
        NOTE - TEXT BELOW NOT VALIDATED FOR AUTOPRICING.
          NO SHOW/ LATE CHANGE FEE
          FEE APPLICATION
          LATE CHANGE FEE -
          WHEN A PASSENGER FAILS TO CHANGE/CANCEL HIS OR
          HER TICKETED RESERVATION 05 HOURS PRIOR TO FLIGHT
          DEPARTURE.
                    --
          ANY RE BOOKING MADE WITHIN 05 HOURS PRIOR TO
          DEPARTURE OR AFTER DEPARTURE OF A FLIGHT AS SHOWN
          IN THE E-TICKET.
                    --
          FEE WILL APPLY IF THE TICKET IS RE-ISSUED TO THE
          NEW DATE/FLIGHT/ROUTE/CABIN WITHIN 05 HOURS OR
          AFTER DEPARTURE OF THE FLIGHT SHOWN IN THE E-
          TICKET IRRESPECTIVE OF THE TIME OF CANCELLATION
          OF RESERVATION.
          NO SHOW FEE
          A NO SHOW FOR A FLIGHT IS CONSIDERED WHEN A
          PASSENGER FAILS TO USE THE RESERVATION OF THE
          SCHEDULED FLIGHT.
          IN CASE OF NO-SHOW ONLY ONE FEE IS TO BE
          COLLECTED I.E. EITHER THE NO SHOW FEE OR CHANGE
          FEE /CANCELLATION FEE WHICHEVER IS HIGHER.
          --------------------------------------------------
          CHANGE IS A VOLUNTARY DATE AND/OR FLIGHT AND/OR
          ROUTING AND/OR CABIN AND/OR BOOKING CODE CHANGE
          WHICH RESULTS IN A MODIFICATION TO A TICKETED
          ITINERARY.
          --------------------------------------------------
          CHANGES/RE-PRICING
          DATE/FLIGHT/CABIN CHANGES ARE PERMITTED ON THE
          EQUAL OR HIGHER VALUE AND/OR SAME OR HIGHER
          BOOKING CLASS WHICH EVER IS MORE RESTRICTED ONLY
          1. BEFORE DEPARTURE
          IN THE EVENT A VOLUNATRY CHANGE IS REQUESTED
          BEFORE UTILIZATION OF THE FIRST FLIGHT COUPON TO
          THE OUTBOUND AND/OR INBOUND FLIGHT OF THE JOURNEY
          THE FARE AND CHARGES WILL BE RECALCULATED IN
          ACCORDANCE WITH NEW FARE/RULES ADHERING TO THE AP
          CONDITION IN EFFECT ON THE DATE THE CHANGE IS
          MADE AND REFLECTED ON THE TICKET.
          2. AFTER DEPARTURE
          IN THE EVENT OF VOLUNTARY CHANGE IS MADE AFTER
          UTILIZATION OF THE FIRST FLIGHT COOUPON ITINERARY
          MUST BE REPRISED USING FARES IN EFFECT OF THE
          ORIGINAL TICKETED AND TRAVEL COMMENCEMENT DATE.
          APPLICABLE PENALTY FEE WILL APPLY.
          --------------------------------------------------
          REROUTING
          CHANGE IN THE FARE BREAK POINT IS PERMITTED ON
          THE SAME OR HIGHER BOOKING CLASS ONLY.
          IN CASE THERE IS A CHANGE OF FARE BREAK POINT AND
          THE NEW FARE RESULTS IN A LOWER FARE / TAX THE
          RESIDUAL VALUE WILL BE RETURNED TO THE PASSENGER
          IN THE FORM OF AN EMD FOR FURTHER TRANSPORTATION
          AND OR REFUND TO THE ORIGINAL FORM OF PAYMENT.
          1. BEFORE DEPARTURE
          IN THE EVENT A FARE BREAK POINT IS CHANGED BEFORE
          UTILIZATION OF THE FIRST FLIGHT COUPON THE FARE
          AND CHARGES WILL BE RECALCULATED IN ACCORDANCE
          WITH NEW FARE/RULES ADHERING TO THE AP CONDITION
          IN EFFECT ON THE DATE THE CHANGE IS MADE AND
          REFLECTED ON THE TICKET.
          2. AFTER DEPARTURE
          IN THE EVENT A FARE BREAK POINT IS CHANGED AFTER
          UTILIZATION OF THE FIRST FLIGHT COOUPON NEW
          ITINERARY MUST BE REPRISED USING FARES IN EFFECT
          OF THE ORIGINAL TICKETED AND TRAVEL COMMENCEMENT
          DATE.
          APPLICABLE PENALTY FEE WILL APPLY.
          --------------------------------------------------
          UPGRADE
          ANY TIME WITHIN TICKET VALIDITY A FARE CAN BE
          UPGRADED TO ANY HIGHER FARE IN THE SAME CABIN.
          APPLICABLE PENALTY FEE WILL APPLY.
          ANY TIME WITHIN TICKET VALIDITY A FARE CAN BE
          UPGRADED TO ANY FARE IN A HIGHER CABIN. IN CASE
          OF AN UPGRADE TO A HIGHER CABIN AND THE NEW FARE
          RESULTS IN A LOWER FARE / TAX THE RESIDUAL VALUE
          WILL BE RETURNED TO THE PASSENGER IN THE FORM OF
          AN EMD FOR FURTHER TRANSPORTATION AND OR REFUND
          TO THE ORIGINAL FORM OF PAYMENT.
          CHANGE FEE WILL NOT BE APPLICABLE.
          LATE CHANGE FEE /NO SHOW FEE WILL BE APPLICABLE.
          ANY TIME WITHIN TICKET VALIDITY A FARE CAN BE
          DOWNGARDED TO ANY FARE IN A LOWER CABIN. IN CASE
          OF AN DOWNGRADE TO A LOWER CABIN AND THE NEW FARE
          RESULTS IN A LOWER FARE / TAX THE RESIDUAL VALUE
          WILL BE RETURNED TO THE PASSENGER IN THE FORM OF
          AN EMD FOR FURTHER TRANSPORTATION AND OR REFUND
          TO THE ORIGINAL FORM OF PAYMENT.
          APPLICABLE PENALTY FEE WILL APPLY.
          1. BEFORE DEPARTURE
          IN THE EVENT AN UPGRADING IS REQUESTED BEFORE
          UTILIZATION OF THE FIRST FLIGHT COUPON NEW FARES
          AND CHARGES FOR THE PASSENGER JOURNEY SHALL BE RE
          CALCULATED IN ACCORDANCE WITH FARES AND CHARGES
          IN EFFECT ON THE DATE THE CHANGE IS MADE AND
          REFLECTED ON THE TICKET.
          2. AFTER DEPARTURE
          IN THE EVENT AN UPGRADING IS REQUESTED AFTER
          UTILIZATION OF THE FIRST FLIGHT COUPON NEW
          ITINERARY MUST BE REPRISED USING FARES IN EFFECT
          OF THE ORIGINAL TICKETED AND TRAVEL COMMENCEMENT
          DATE.
          ADDITIONAL FARE/TAX IF ANY SHALL BE COLLECTED.
          --------------------------------------------------
          CANCELLATIONS
          1. BEFORE DEPARTURE
          REFUNDS-
          WHEN COMBINED WITH A NON-REFUNDABLE FARE IF THE
          NON-REFUNDABLE FARE IS PART OF THE INBOUND OR
          OUTBOUND COMPONENT WITH IN A PRICING UNIT NO
          REFUND WILL BE PERMITTED ON THE ENTIRE
          TICKET.
                    --
          IF A NON-REFUNDABLE FARE IS RE ISSUED TO A
          REFUNDABLE FARE THE BASE FARE OF THE ORIGINAL NON-
          REFUNDABLE TICKET REMAINS AS NON-
          REFUNDABLE.
          WHEN COMBINED WITH A REFUNDABLE FARE APPLY THE
          HIGHEST
          PENALTY.
          2.AFTER DEPARTURE-
          REFUNDS-
          WHEN COMBINED WITH A REFUNDABLE FARE DEDUCT THE
          APPLICABLE PENALTIES AND ONE WAY FARE IN SAME
          RBD.
                    --
          IF ONE WAY FARE IS NOT AVAILABLE ON THE RBD
          MENTIONED ON THE TICKET THEN DEDUCT THE NEXT
          AVAILABLE ONE WAY HIGHER RBD FARE FOR THE
          FLOWN
          PORTION.
                    --
          WHEN COMBINED WITH A NON-REFUNDABLE FARE AND IF
          THE NON-REFUNDABLE FARE IS USED OF THE OUTBOUND
          FARE COMPONENT NO
          REFUND.
                    --
          WHEN COMBINED WITH A NON-REFUNDABLE FARE AND IF
          NON-REFUNDABLE FARE IS PART OF THE INBOUND
          COMPONENT NO REFUND.
                    --
          NO REFUND PERMITTED FOR TRAVEL BEYOND THE FARE
          BREAK POINT WITHIN A PRICING UNIT AND TICKET
          UTILISED OUT OF
          SEQUENCE.
                    --
          IF A NON-REFUNDABLE FARE IS RE ISSUED TO A
          REFUNDABLE FARE THE BASE FARE OF THE ORIGINAL NON-
          REFUNDABLE TICKET REMAINS AS NON-
          REFUNDABLE.
          FEES APPLICATION-
          -CHARGE APPLIES FOR ADULT CHILD AND INFANT
          OCCUPYING A SEAT. CHARGE INCLUDING NO-SHOW FEE
          WILL NOT APPLY FOR INFANT NOT OCCUPYING A SEAT.
          -CHANGE FEE APPLIES PER TRANSACTION.
          -WHEN ONE COMPONENT IS CHANGED PENALTY OF THAT
          COMPONENT WILL APPLY.
          -WHEN MORE THAN ONE FARE COMPONENT IS CHANGED THE
          HIGHEST PENALTY OF THE CHANGED FARE COMPONENTS
          WILL APPLY.
          -CHANGE FEE WILL APPLY EXCEPT WHEN UPGRADING TO A
          HIGHER CABIN.
          -WHEN COMBINED WITH A REFUNDABLE FARE HIGHEST
          REFUND FEE WILL APPLY.
          -IN CASE OF NO-SHOW ONLY ONE FEE IS TO BE
          COLLECTED I.E. EITHER THE NO SHOW FEE OR CHANGE
          FEE /CANCELLATION FEE WHICHEVER IS HIGHER.
          NOTE-
          -FEES TO BE COLLECTED ON EMD-S RFIC-D RFISC-98F
          ONLY AT ALL LOCATIONS WHEN REISSUING MANUALY OR
          AUTOMATICALY.
          -REFUND OF FARE/TAX TO BE ISSUED ON EMD-S RFIC-D
          RFISC-996 ONLY AT UL OFFICE.IF EMD IS NOT
          AVAIALBLE TO BE ISSUED AT AGENCY LOCATION
          REISSUANCE OF TICKET SHOULD BE HANDLED BY UL
          OFFICE. SERVICE FEE WILL BE WAIVED OF.
          -NAME CHANGE NOT PERMITTED.
          -ONE DATE CHANGE IS PERMITTED FOC FOR INBOUND
          ONLY FOR BOOKINGS MADE WITH TRAVEL BEYOND SYSTEM
          RANGE.
          RETURN TRAVEL DATE MUST BE UPDATED AT THE TIME OF
          ORIGINAL BOOKING.
          IF ORIGINAL RBD IS NOT AVAILABLE THEN ANY FARE
          DIFFERENCE WILL APPLY.
          -REVALIDATION NOT PERMITTED. ALL CHANGES SHOULD
          BE INDICATED BY RE-ISSUING DOCUMENT.
          -REBOOKING/REISSUES CAN BE DONE BY THE ORIGINAL
          ISSUING AGENT OR UL OFFICE ONLY.
          -SERVICE FEE OF LKR 3500 WILL APPLY FOR TICKETS
          ISSUED AT AGENCY LOCATIONS WORLDWIDE IF
          CHANGES/REISSUES DONE AT UL OFFICES IN SRI
          LANKA / GLOBAL CALL CENTRE.
          -SUSPENDED TICKET COUPON/S-
          FOR AGENCY ISSUED TICKETS EMD SHOULD BE ISSUED
          FOR THE APPLICABLE PENALTY FEE AND FORWRAD TO UL
          OFFICE TO OPEN THE COUPON STATUS. TICKET SHOULD
          BE REISSUED AT THE AGENCY LOCATION AND NEW TICKET
          SHOULD HAVE THE EMD NO.
          -OUT OF SEQUENCE TICKETS
          ANYTIME TICKET IS UTILIZED OUT OF SEQUENCE NO
          REFUND OF FARE AND THE CARRIER IMPOSED SURCHARGE-
          YQ.
          -FOR REFUNDABLE FARES REFUND REQUEST POSSIBLE
          WITHIN 364 DAYS FROM THE DATE OF ISSUE.
          -FOR NON REFUNDBALE TICKETS THE CARRIER IMPOSED
          SURCHARGE - YQ WILL BE NON REFUNDABLE.
          -YQ WHICH IS INCLUDED IN THE CARRIER IMPOSED
          SURCHARGE IS CONSIDERED AS PART OF CARRIER
          PUBLISHED FARE AT THE TIME OF REFUND.
          -REFUND OF UNUSED COUNTRY TAXES PERMITTED.
          UNLESS APPLICABLE OW/RT FARE PLUS CARRIER IMPOSED
          SURCHARGE - YQ PLUS
          COUNTRY TAXES FOR ACTUAL TRAVEL IS HIGHER THAN
          THE ORIGINAL TICKET. IN THIS CASE NO COUNTRY
          TAX /YQ OR REFUND OF FARE WILL BE PERMITTED.
          -ALL CONDITIONS WILL BE AS PER FARE RULE UNLESS
          OTHERWISE GOVENRED BY THE COUNTRY REGULATIONS.
          --------------------------------------------------
          WAIVERS -
          1. INFANT NOT OCCUPYING A SEAT.
          2. FLYSMILES SAME DAY /SAME FLIGHT AWARD UPGRADES.
          3. FLIGHT DISRUPTIONS.
          4. WAIVED FOR DEATH OF PASSENGER OR FAMILY MEMBER.
            A COPY OF DEATH CERTIFICATE ISSUED BY COMPETENT
            MEDICAL AUTHORITY IS REQUIRED.
            FAMILY MEMBERS -
            SPOUSE/CHILDREN/PARENTS/BROTHERS/SISTERS/
            GRANDPARENTS/GRANDCHILDREN/PARENTS-IN-LAW/
            SISTERS-IN-LAW/BROTHERS-IN-LAW/SONS-IN-LAW
            DAUGHTERS-IN-LAW
          5. CONTACT UL OFFICE FOR WAIVERS 3 AND 4
          6. NO WAIVER APPLICABLE FOR ILLNESS OF PASSENGER
            OR FAMILY MEMBER
The next one up, DOWQA, has only a 70 QAR penalty. DOWQA is not much more expensive than IOWQA, only about 40 USD in it.

Code:
PENALTIES       
  FARE RULE
  CHANGES
 
    ANY TIME
      CHARGE QAR 60.
 
  CANCELLATIONS
 
    ANY TIME
      CHARGE QAR 70 FOR CANCEL/REFUND.
 
  CHANGES/CANCELLATIONS
 
    ANY TIME
      CHARGE QAR 90 FOR NO-SHOW.
        NOTE - TEXT BELOW NOT VALIDATED FOR AUTOPRICING.
          LATE CHANGE - ABOVE NO SHOW FEE SHALL APPLY
 
  GENERAL RULE - APPLY UNLESS OTHERWISE SPECIFIED
        NOTE - TEXT BELOW NOT VALIDATED FOR AUTOPRICING.
          NO SHOW/ LATE CHANGE FEE
          FEE APPLICATION
          LATE CHANGE FEE -
          WHEN A PASSENGER FAILS TO CHANGE/CANCEL HIS OR
          HER TICKETED RESERVATION 05 HOURS PRIOR TO FLIGHT
          DEPARTURE.
                    --
          ANY RE BOOKING MADE WITHIN 05 HOURS PRIOR TO
          DEPARTURE OR AFTER DEPARTURE OF A FLIGHT AS SHOWN
          IN THE E-TICKET.
                    --
          FEE WILL APPLY IF THE TICKET IS RE-ISSUED TO THE
          NEW DATE/FLIGHT/ROUTE/CABIN WITHIN 05 HOURS OR
          AFTER DEPARTURE OF THE FLIGHT SHOWN IN THE E-
          TICKET IRRESPECTIVE OF THE TIME OF CANCELLATION
          OF RESERVATION.
          NO SHOW FEE
          A NO SHOW FOR A FLIGHT IS CONSIDERED WHEN A
          PASSENGER FAILS TO USE THE RESERVATION OF THE
          SCHEDULED FLIGHT.
          IN CASE OF NO-SHOW ONLY ONE FEE IS TO BE
          COLLECTED I.E. EITHER THE NO SHOW FEE OR CHANGE
          FEE /CANCELLATION FEE WHICHEVER IS HIGHER.
          --------------------------------------------------
          CHANGE IS A VOLUNTARY DATE AND/OR FLIGHT AND/OR
          ROUTING AND/OR CABIN AND/OR BOOKING CODE CHANGE
          WHICH RESULTS IN A MODIFICATION TO A TICKETED
          ITINERARY.
          --------------------------------------------------
          CHANGES/RE-PRICING
          DATE/FLIGHT/CABIN CHANGES ARE PERMITTED ON THE
          EQUAL OR HIGHER VALUE AND/OR SAME OR HIGHER
          BOOKING CLASS WHICH EVER IS MORE RESTRICTED ONLY
          1. BEFORE DEPARTURE
          IN THE EVENT A VOLUNATRY CHANGE IS REQUESTED
          BEFORE UTILIZATION OF THE FIRST FLIGHT COUPON TO
          THE OUTBOUND AND/OR INBOUND FLIGHT OF THE JOURNEY
          THE FARE AND CHARGES WILL BE RECALCULATED IN
          ACCORDANCE WITH NEW FARE/RULES ADHERING TO THE AP
          CONDITION IN EFFECT ON THE DATE THE CHANGE IS
          MADE AND REFLECTED ON THE TICKET.
          2. AFTER DEPARTURE
          IN THE EVENT OF VOLUNTARY CHANGE IS MADE AFTER
          UTILIZATION OF THE FIRST FLIGHT COOUPON ITINERARY
          MUST BE REPRISED USING FARES IN EFFECT OF THE
          ORIGINAL TICKETED AND TRAVEL COMMENCEMENT DATE.
          APPLICABLE PENALTY FEE WILL APPLY.
          --------------------------------------------------
          REROUTING
          CHANGE IN THE FARE BREAK POINT IS PERMITTED ON
          THE SAME OR HIGHER BOOKING CLASS ONLY.
          IN CASE THERE IS A CHANGE OF FARE BREAK POINT AND
          THE NEW FARE RESULTS IN A LOWER FARE / TAX THE
          RESIDUAL VALUE WILL BE RETURNED TO THE PASSENGER
          IN THE FORM OF AN EMD FOR FURTHER TRANSPORTATION
          AND OR REFUND TO THE ORIGINAL FORM OF PAYMENT.
          1. BEFORE DEPARTURE
          IN THE EVENT A FARE BREAK POINT IS CHANGED BEFORE
          UTILIZATION OF THE FIRST FLIGHT COUPON THE FARE
          AND CHARGES WILL BE RECALCULATED IN ACCORDANCE
          WITH NEW FARE/RULES ADHERING TO THE AP CONDITION
          IN EFFECT ON THE DATE THE CHANGE IS MADE AND
          REFLECTED ON THE TICKET.
          2. AFTER DEPARTURE
          IN THE EVENT A FARE BREAK POINT IS CHANGED AFTER
          UTILIZATION OF THE FIRST FLIGHT COOUPON NEW
          ITINERARY MUST BE REPRISED USING FARES IN EFFECT
          OF THE ORIGINAL TICKETED AND TRAVEL COMMENCEMENT
          DATE.
          APPLICABLE PENALTY FEE WILL APPLY.
          --------------------------------------------------
          UPGRADE
          ANY TIME WITHIN TICKET VALIDITY A FARE CAN BE
          UPGRADED TO ANY HIGHER FARE IN THE SAME CABIN.
          APPLICABLE PENALTY FEE WILL APPLY.
          ANY TIME WITHIN TICKET VALIDITY A FARE CAN BE
          UPGRADED TO ANY FARE IN A HIGHER CABIN. IN CASE
          OF AN UPGRADE TO A HIGHER CABIN AND THE NEW FARE
          RESULTS IN A LOWER FARE / TAX THE RESIDUAL VALUE
          WILL BE RETURNED TO THE PASSENGER IN THE FORM OF
          AN EMD FOR FURTHER TRANSPORTATION AND OR REFUND
          TO THE ORIGINAL FORM OF PAYMENT.
          CHANGE FEE WILL NOT BE APPLICABLE.
          LATE CHANGE FEE /NO SHOW FEE WILL BE APPLICABLE.
          ANY TIME WITHIN TICKET VALIDITY A FARE CAN BE
          DOWNGARDED TO ANY FARE IN A LOWER CABIN. IN CASE
          OF AN DOWNGRADE TO A LOWER CABIN AND THE NEW FARE
          RESULTS IN A LOWER FARE / TAX THE RESIDUAL VALUE
          WILL BE RETURNED TO THE PASSENGER IN THE FORM OF
          AN EMD FOR FURTHER TRANSPORTATION AND OR REFUND
          TO THE ORIGINAL FORM OF PAYMENT.
          APPLICABLE PENALTY FEE WILL APPLY.
          1. BEFORE DEPARTURE
          IN THE EVENT AN UPGRADING IS REQUESTED BEFORE
          UTILIZATION OF THE FIRST FLIGHT COUPON NEW FARES
          AND CHARGES FOR THE PASSENGER JOURNEY SHALL BE RE
          CALCULATED IN ACCORDANCE WITH FARES AND CHARGES
          IN EFFECT ON THE DATE THE CHANGE IS MADE AND
          REFLECTED ON THE TICKET.
          2. AFTER DEPARTURE
          IN THE EVENT AN UPGRADING IS REQUESTED AFTER
          UTILIZATION OF THE FIRST FLIGHT COUPON NEW
          ITINERARY MUST BE REPRISED USING FARES IN EFFECT
          OF THE ORIGINAL TICKETED AND TRAVEL COMMENCEMENT
          DATE.
          ADDITIONAL FARE/TAX IF ANY SHALL BE COLLECTED.
          --------------------------------------------------
          CANCELLATIONS
          1. BEFORE DEPARTURE
          REFUNDS-
          WHEN COMBINED WITH A NON-REFUNDABLE FARE IF THE
          NON-REFUNDABLE FARE IS PART OF THE INBOUND OR
          OUTBOUND COMPONENT WITH IN A PRICING UNIT NO
          REFUND WILL BE PERMITTED ON THE ENTIRE
          TICKET.
                    --
          IF A NON-REFUNDABLE FARE IS RE ISSUED TO A
          REFUNDABLE FARE THE BASE FARE OF THE ORIGINAL NON-
          REFUNDABLE TICKET REMAINS AS NON-
          REFUNDABLE.
          WHEN COMBINED WITH A REFUNDABLE FARE APPLY THE
          HIGHEST
          PENALTY.
          2.AFTER DEPARTURE-
          REFUNDS-
          WHEN COMBINED WITH A REFUNDABLE FARE DEDUCT THE
          APPLICABLE PENALTIES AND ONE WAY FARE IN SAME
          RBD.
                    --
          IF ONE WAY FARE IS NOT AVAILABLE ON THE RBD
          MENTIONED ON THE TICKET THEN DEDUCT THE NEXT
          AVAILABLE ONE WAY HIGHER RBD FARE FOR THE
          FLOWN
          PORTION.
                    --
          WHEN COMBINED WITH A NON-REFUNDABLE FARE AND IF
          THE NON-REFUNDABLE FARE IS USED OF THE OUTBOUND
          FARE COMPONENT NO
          REFUND.
                    --
          WHEN COMBINED WITH A NON-REFUNDABLE FARE AND IF
          NON-REFUNDABLE FARE IS PART OF THE INBOUND
          COMPONENT NO REFUND.
                    --
          NO REFUND PERMITTED FOR TRAVEL BEYOND THE FARE
          BREAK POINT WITHIN A PRICING UNIT AND TICKET
          UTILISED OUT OF
          SEQUENCE.
                    --
          IF A NON-REFUNDABLE FARE IS RE ISSUED TO A
          REFUNDABLE FARE THE BASE FARE OF THE ORIGINAL NON-
          REFUNDABLE TICKET REMAINS AS NON-
          REFUNDABLE.
          FEES APPLICATION-
          -CHARGE APPLIES FOR ADULT CHILD AND INFANT
          OCCUPYING A SEAT. CHARGE INCLUDING NO-SHOW FEE
          WILL NOT APPLY FOR INFANT NOT OCCUPYING A SEAT.
          -CHANGE FEE APPLIES PER TRANSACTION.
          -WHEN ONE COMPONENT IS CHANGED PENALTY OF THAT
          COMPONENT WILL APPLY.
          -WHEN MORE THAN ONE FARE COMPONENT IS CHANGED THE
          HIGHEST PENALTY OF THE CHANGED FARE COMPONENTS
          WILL APPLY.
          -CHANGE FEE WILL APPLY EXCEPT WHEN UPGRADING TO A
          HIGHER CABIN.
          -WHEN COMBINED WITH A REFUNDABLE FARE HIGHEST
          REFUND FEE WILL APPLY.
          -IN CASE OF NO-SHOW ONLY ONE FEE IS TO BE
          COLLECTED I.E. EITHER THE NO SHOW FEE OR CHANGE
          FEE /CANCELLATION FEE WHICHEVER IS HIGHER.
          NOTE-
          -FEES TO BE COLLECTED ON EMD-S RFIC-D RFISC-98F
          ONLY AT ALL LOCATIONS WHEN REISSUING MANUALY OR
          AUTOMATICALY.
          -REFUND OF FARE/TAX TO BE ISSUED ON EMD-S RFIC-D
          RFISC-996 ONLY AT UL OFFICE.IF EMD IS NOT
          AVAIALBLE TO BE ISSUED AT AGENCY LOCATION
          REISSUANCE OF TICKET SHOULD BE HANDLED BY UL
          OFFICE. SERVICE FEE WILL BE WAIVED OF.
          -NAME CHANGE NOT PERMITTED.
          -ONE DATE CHANGE IS PERMITTED FOC FOR INBOUND
          ONLY FOR BOOKINGS MADE WITH TRAVEL BEYOND SYSTEM
          RANGE.
          RETURN TRAVEL DATE MUST BE UPDATED AT THE TIME OF
          ORIGINAL BOOKING.
          IF ORIGINAL RBD IS NOT AVAILABLE THEN ANY FARE
          DIFFERENCE WILL APPLY.
          -REVALIDATION NOT PERMITTED. ALL CHANGES SHOULD
          BE INDICATED BY RE-ISSUING DOCUMENT.
          -REBOOKING/REISSUES CAN BE DONE BY THE ORIGINAL
          ISSUING AGENT OR UL OFFICE ONLY.
          -SERVICE FEE OF LKR 3500 WILL APPLY FOR TICKETS
          ISSUED AT AGENCY LOCATIONS WORLDWIDE IF
          CHANGES/REISSUES DONE AT UL OFFICES IN SRI
          LANKA / GLOBAL CALL CENTRE.
          -SUSPENDED TICKET COUPON/S-
          FOR AGENCY ISSUED TICKETS EMD SHOULD BE ISSUED
          FOR THE APPLICABLE PENALTY FEE AND FORWRAD TO UL
          OFFICE TO OPEN THE COUPON STATUS. TICKET SHOULD
          BE REISSUED AT THE AGENCY LOCATION AND NEW TICKET
          SHOULD HAVE THE EMD NO.
          -OUT OF SEQUENCE TICKETS
          ANYTIME TICKET IS UTILIZED OUT OF SEQUENCE NO
          REFUND OF FARE AND THE CARRIER IMPOSED SURCHARGE-
          YQ.
          -FOR REFUNDABLE FARES REFUND REQUEST POSSIBLE
          WITHIN 364 DAYS FROM THE DATE OF ISSUE.
          -FOR NON REFUNDBALE TICKETS THE CARRIER IMPOSED
          SURCHARGE - YQ WILL BE NON REFUNDABLE.
          -YQ WHICH IS INCLUDED IN THE CARRIER IMPOSED
          SURCHARGE IS CONSIDERED AS PART OF CARRIER
          PUBLISHED FARE AT THE TIME OF REFUND.
          -REFUND OF UNUSED COUNTRY TAXES PERMITTED.
          UNLESS APPLICABLE OW/RT FARE PLUS CARRIER IMPOSED
          SURCHARGE - YQ PLUS
          COUNTRY TAXES FOR ACTUAL TRAVEL IS HIGHER THAN
          THE ORIGINAL TICKET. IN THIS CASE NO COUNTRY
          TAX /YQ OR REFUND OF FARE WILL BE PERMITTED.
          -ALL CONDITIONS WILL BE AS PER FARE RULE UNLESS
          OTHERWISE GOVENRED BY THE COUNTRY REGULATIONS.
          --------------------------------------------------
          WAIVERS -
          1. INFANT NOT OCCUPYING A SEAT.
          2. FLYSMILES SAME DAY /SAME FLIGHT AWARD UPGRADES.
          3. FLIGHT DISRUPTIONS.
          4. WAIVED FOR DEATH OF PASSENGER OR FAMILY MEMBER.
            A COPY OF DEATH CERTIFICATE ISSUED BY COMPETENT
            MEDICAL AUTHORITY IS REQUIRED.
            FAMILY MEMBERS -
            SPOUSE/CHILDREN/PARENTS/BROTHERS/SISTERS/
            GRANDPARENTS/GRANDCHILDREN/PARENTS-IN-LAW/
            SISTERS-IN-LAW/BROTHERS-IN-LAW/SONS-IN-LAW
            DAUGHTERS-IN-LAW
          5. CONTACT UL OFFICE FOR WAIVERS 3 AND 4
          6. NO WAIVER APPLICABLE FOR ILLNESS OF PASSENGER
            OR FAMILY MEMBER
COWQA has a 50 QAR penalty and JOWQA has a 30 QAR penalty. These two are significantly more pricey.

I have not heard good things about dealing with UL on the phone directly so you may want to use a reputable travel agent to arrange this.

tmac100 Aug 21, 2017 5:45 pm
Hi Calchas: Thank you, sincerely, for sharing this thorough research. Based on your last comments, I am reminded to be careful.

Unfortunately, in my past experience with travel agents (in the GCC) they seemed more interested in selling tickets than in helping with refunds. Twice burned now and now I triple (?) check before purchasing.

No matter, I still must plan and deal with some real uncertainties

MSPeconomist Aug 21, 2017 5:57 pm
Originally Posted by tmac100 (Post 28718730)
Hi Calchas: Thank you, sincerely, for sharing this thorough research. Based on your last comments, I am reminded to be careful.

Unfortunately, in my past experience with travel agents (in the GCC) they seemed more interested in selling tickets than in helping with refunds. Twice burned now and now I triple (?) check before purchasing.

No matter, I still must plan and deal with some real uncertainties
Can you use a reputable travel agent located elsewhere? Perhaps AmEx PTS/CTS?

jagmeets Aug 21, 2017 6:18 pm
I've always booked direct with UL and have had to cancel a couple of times. The Sri Lanka based call centre is reasonably decent, though the accent might be a (minor) challenge.

Fairly straightforward to cancel, though it is a 2 step process: call them to cancel the booking and then raise a refund request via http://www.srilankan.com/en/plan-and-book/online-refund-request

Calchas Aug 22, 2017 2:20 am
Originally Posted by jagmeets (Post 28718842)
I've always booked direct with UL and have had to cancel a couple of times. The Sri Lanka based call centre is reasonably decent, though the accent might be a (minor) challenge.

Fairly straightforward to cancel, though it is a 2 step process: call them to cancel the booking and then raise a refund request via http://www.srilankan.com/en/plan-and...refund-request
Fair enough. ^

tmac100 Aug 22, 2017 4:08 am
Thanks folks for the "discussion". No matter, Calchas gave me the initial "heads up" wrt the cancellation fees. Now (after the additional comments) I have a better idea of what to do in case I need to cancel...

Once again: FT forums do work for me :p


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