HELP! Lost boarding passes and reeipts
 

I haad an unfortunate loss of my briefcase on my return flight from LHR-ORD. It was snatched at the arrivals hall in Chicago. Watch out for thieves near the pay phones Anyway my AA and BA miles were posted for TLV (asia),LHR(europe) ORD(N.America) , but I am worried about my Iberia postings, they almost never showed up in the past and a phone call to AA EP desk gave me immediate credit last year. My problem is I fle IB3700 MAD-CMR and CMR-Madrid #IB3701 (air Maroc)metal on one leg. This was my African segment and noww Ihave no paper proof of flying! I purchased all tickets at the AA counter at Heathrow,so they all had a AA flght #to, bt AA says wait Iberia is real slow in posting What should I do? I want to fly MIA-CCS-MIA for my 5th continent, but don't want to waste $ if the IB fights don't show up. I do hve a copy of the Chicago Police report, but OW dosn't really cae about the report How can I guarentee my flight credits on IB? There must be a reord somewhere. Help please as I'd like to know my Casablanca were not for nothing! I paid with "bumped vouchers for the African sector-alas no credt card receipts either...I do have hotels credit ard records from Morroco, but that it....be real areful at payphones anywhere!

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MRKEY

Assume you used a credit card to purchase the tickets. Your credit card company can provide a photocopy of the sales record when it is received from the airline, or the electronic transmittal print-out. I'm sure that with the police report, the other miles showing on your AA account -- and particularly your flights to and from Madrid which should bear the similar dates as the flights you took on IB -- and the credit card record showing the segments on IB, they'll record the flights for you (though the non-IB metal will not count). Good luck on that count, sorry about the stolen case.

Shareholder: I used airline 'bumped' vouchers for my MAD-CMR-MAD flights--no credit card receipts. All flights were purchased from AA, flight IB #3700 was purchased from and ticketed by AA ,flown on a IB flight #,but operated by Air Maroc and yes it was AirMaroc metal. Why should it not count as an arrival in Africa? The return flight IB #3701 was purchased and ticketed by AA,but flown on IB metal. I was told a few times in the threads."flights ticketed by AA & flown on a OW carrier would count regardless of metal used." Thanks for any help you can give me.

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MRKEY

My understanding is that only flights flown on Oneworld aircraft will qualify. It can be AA flight number on QF aircraft because both are Oneworld but not Iberia flight number on Royal Air Maroc aircraft - it might slip through but by the rules I don't think its a valid Africa arrival for the bonus.

I was told somewhere in these previous threads, as long as you get AA miles on IB flight it will count. I hope I didn't go to Morroco for nothing(although it was a lot of fun)! Do ou think I'll get credit even though I don't have actual paperproof? I made sure in CMR & MAD , they put my FF# in the computer. I eve saw their screen, they left out the first 0 of my AA ff# and I saw them correct it. Iberia miles in the past have never posted,but the AAEP desk made up flight #9999 and gave me miles last year. I don't want to go to CCS for my 5th cont. if these "AFRICAN" segments don't post or qualify. What a hassle for so few miles. I might add, Ian with
AA at LHR ticketed the MAD-CMR-MAD LEG for me with my vouchers. Everythng was fine until I got to the plane...AirMorac mteal on a IB flight ticketed by AA. GO figure.

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MRKEY

I think the odds are that you will get the flight miles credited - for last year's Oneworld bonus 4 out of 5 IB flights credited correctly and automatically to different FF programs for me. But I don't like your chances of counting the segment for the bonus - unless you get a sympathetic agent (they do exist) or it just slips through as I said previously

Thanks for the info- wish me luck on the continent bonus,,somehow how I feel mis-led by Iberia..on the MAD-CMR segment..the outbound segment was all IB, but I guess its the arrival continent they count as part of the bonus-am I correct on this?

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MRKEY

AA may be able to print out a copy of the original ticket record if you recall the details and if you had a copy of any of the receipts from your voucher.

But the promo rules state it has to be on oneworld metal flights on eligible mileage accumulation fares. That means you went to Morocco for nothing, since the return would not count even if it was IB flight number and metal. It is the continent you arrive to, not the one you left from. (The flight might have been a wet lease, in which case if it had a IB crew, you'd likely be able to get the points.)

As 3544Quebec has noted, many of us had no problem with IB credits showing up on our account during the last promo, mine usually within days, so check you AA account on the web. Do you recall if the account number showed up on your IB boarding passes? Also, if you can find an IB schedule it will indicate code share and non-IB metal flights. That way you can confirm for certain the flight is worth fighting for, or to forget the whole thing.

We all get wiser from our set backs...

MRKEY:

If your flight to Morocco was on a Oneworld RTW ticket then your chances of getting Africa would have been far better but I take it that you used separate tickets, so if there are probs then keep calling AAdvantage until you get a symphatetic agent who will credit the flight for you. Good luck!

MRKEY,

My guess is you will have no problem with the Continents bonus if your boarding passes read as IB 3700, since this is supposed to be an IB metal flight.

Since you bought the ticket using an AA voucher, I do not believe they would have sold it to you using that voucher if it was scheduled to be operated by Air Morac.

In addition, I have booked that flight on my One World RTW trip. This would not be allowed if it was scheduled as a code share with Air Morac.

Hope it works out!!

rich

[QUOTE]Originally posted by RichLond:
[B]MRKEY,

My guess is you will have no problem with the Continents bonus if your boarding passes read as IB 3700, since this is supposed to be an IB metal flight.

Since you bought the ticket using an AA voucher, I do not believe they would have sold it to you using that voucher if it was scheduled to be operated by Air Morac.

In addition, I have booked that flight on my One World RTW trip. This would not be allowed if it was scheduled as a code share with Air Morac.

Hope it works out!!

Be careful in IB 3700 as it is operated on Royal Air Morac metal!

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MRKEY

According to a 6 month old Iberia timetable there are 2 flight pairs MAD-CAS-MAD IB3700/3701 and IB7970/7971. Although it doesn't make it clear it looks pretty much as though the 3700/3701 pair are supposed to be IB operated and the 7970/7971 AT. So even though it seems to be against the earning rules I actually think you've got a good chance of it going through and certainly arguing the point if it doesn't qualify.

The other thing is does your fare class qualify for points- I think only Business, Y class and R class earn AAdvantage miles on Iberia.

[This message has been edited by 3544quebec (edited 07-04-2000).]

Shareholder: Thanks for finding those IB timetables. I really just need IB to post those flights. Here was my trip all bought from AA ! MIA-EWR-LHR-TLV-LHR-MAD-CMR-MAD- LHR-ORD-MIA Anybody can see the middle was just a quick trip to Africa. How long should I wait for IB to post? Its been over 3 weeks now! Do you think AA will
understand I didn't fly to Africa on that crazy route if I didn't do it just for the bonus.I registered for it early on. I do have my passport entry and exit stamps from Morroco and hotel receipts. Did I just magicaly apear in Africa for the days and not fly? I'm sure glad this board is here,as somebody must have an answer. I would like to do MIA-CSS-MIA for my 5th continent, but why spend the bucks if will only count as my 4th. Any suggestions will be greatly-appreciated. Enjoy the 4th!

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MRKEY

It was Quebec who found the old IB timetables, but since the flight is shown to be a legitimate IB one and not a codeshare or otherwise, it may just be an operational use of non-IB metal (thus my "wet/dry lease" assumption), and thus should qualify as IB fully advertised it as IB-operated. (You migh visit their web site, punch in the flights, and see how it currently shows them. Then print off this info for reference with AA.)

My IB flights posted within days of travel on both AA and CP last winter during that promo, so you may indeed have problems. I had my account numbers added at check-in then, and they also printed on the boarding pass at that time.

Surely, if AA had issued you the ticket for those segments, somewhere in SABRE there exists a virtual record which can be reprinted. Tell them you need it for IRS purposes as well, given the theft of all your records. You can certainly provide all the details so a search of records won't be that time consuming. But don't ask AAdvantage to do this. Contact res and ask them what can be done.

Thanks Shareholder and Quebec for your help. Are you saying the research should be done by res. and not to try the EP desk? Than contact EP desk about themile once I can get a History? How long do virtual record last? Wold y purchase of IB37700/3701 show up even though I used vouchers at LHR
for that leg? IF so,I might qualify and fly to CCS before this ridiculous offfer is over. Thanks again!

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MRKEY