RTW re-issue concerns (merged thread)
Dec 9, 2017, 5:37 pm
#241
Join Date: Mar 2005
Programs: OW Emerald; Star Alliance Gold
Posts: 23
I just went through some changes (and some extreme fuel fine pain for TATL on AA) with QF on my ex-Cairo Done 3. No mas no fus, there was even some time spent trying to deal with the fact that my EGP fare was changing and asking for an extra EGP100. Not one peep about it being an ex-Cairo fare or that the ticket has been touched by QF, BA, QR (which was an experience x2) and CX, without issue since I flew Sector 1 in Jan 2017.
So my change today:
Original - xxxx-HKG-JFK-DOH-AMM-CAI (had a QF agent last time who couldn't handle the ME surface sector DOH-CAI).
New - xxxx-HKG-EWR//LGA-DCA//BWI-LHR-ZRH-LHR-CAI
Fuel fine add/collect -> $555, so f-ing ridiculous. Flying AA was a $100 cheaper with an extra flight, but given my travel it wasn't worth the extra flight and slight savings.
So my change today:
Original - xxxx-HKG-JFK-DOH-AMM-CAI (had a QF agent last time who couldn't handle the ME surface sector DOH-CAI).
New - xxxx-HKG-EWR//LGA-DCA//BWI-LHR-ZRH-LHR-CAI
Fuel fine add/collect -> $555, so f-ing ridiculous. Flying AA was a $100 cheaper with an extra flight, but given my travel it wasn't worth the extra flight and slight savings.
Dec 11, 2017, 1:50 pm
#244
Join Date: Apr 2000
Posts: 2,637
Dec 11, 2017, 2:19 pm
#245
Join Date: Sep 2008
Programs: A3 *G, AA exePlat, AS MVP 75k Gold, JL sapphire, UA silver
Posts: 4,035
This is the explanation that was given to me.
Dec 11, 2017, 2:43 pm
#246
Join Date: Jun 2009
Location: WAS
Programs: AA EXP, BA Bronze, TK Elite, Hyatt Diamond, Hilton Gold, Fairmont Premiere, IHG Ambas
Posts: 180
To be honest, for the most part, most of the time i have called any of the 24hr numbers i get half-competent agents, and if you call during regular Aussie business hours you are likely to get the right support for complicated situations.
Jan 3, 2018, 3:31 pm
#247
Join Date: Sep 2006
Location: South Florida, USA
Programs: AA PPRO (OW Emerarld), BA Silver, DL PM
Posts: 491
Purchased DONE5 ex-CAI (now an ex-DOH ticket) 13Dec16 from a TA on QF stock. Flew first leg on 24Aug17. Now looking to change some upcoming flights and turn into a DONE6. I understand that this change should be subject to historical pricing as of date of original ticket. I cannot get historical pricing on EF, does anyone here have access to the fare difference between a DONE5 and DONE6 ex-CAI on 13Dec16? Any help would be appreciated,
Jan 4, 2018, 5:23 am
#248
Join Date: Sep 2005
Location: TPE / HSZ
Programs: CX GO (=SPH), IHG Diamond Amb, Hertz 5*, Accor, Hilton, National
Posts: 6,436
Purchased DONE5 ex-CAI (now an ex-DOH ticket) 13Dec16 from a TA on QF stock. Flew first leg on 24Aug17. Now looking to change some upcoming flights and turn into a DONE6. I understand that this change should be subject to historical pricing as of date of original ticket. I cannot get historical pricing on EF, does anyone here have access to the fare difference between a DONE5 and DONE6 ex-CAI on 13Dec16? Any help would be appreciated,
Code:
FQ13DEC16CAICAI24AUG17‡BD«
CAI-CAI SHOP THU 24AUG17 EGP
//SEE FQHELP FOR INFORMATION ABOUT THE NEW FARE DISPLAYS//
SURCHARGE FOR PAPER TICKET MAY BE ADDED WHEN ITIN PRICED
MULTIPLE SELLING CURRENCIES CONVERTED TO EGP USING CURRENT BSR
** CAICAI.CT 24AUG17 MPM
V FARE BASIS AP FARE-OW FARE-RT CX BK SEASON MINMAX
1 DCIRAT17 ‡ 38170.00 QR D‡ --- ‡‡/ -
2 DONEWC3 ‡ 41900.00 QR D‡ --- -/12M
3 DCIRAT21 ‡ 42790.00 QR D‡ --- ‡‡/ -
4 DONEWC4 ‡ 44000.00 QR D‡ --- -/12M
5 DCIRAT25 ‡ 50270.00 QR D‡ --- ‡‡/ -
** CAICAI.RW 24AUG17 MPM
V FARE BASIS AP FARE-OW FARE-RT CX BK SEASON MINMAX
6 DGLOB34 ‡ 40900.00 IG D --- -/12M
7 DONE3 ‡ 41900.00 QR D‡ --- -/12M
8 DGLOB34 ‡ 44000.00 QR D‡ --- -/12M
9 DONE4 ‡ 44000.00 QR D‡ --- -/12M
10 DONE5 ‡ 50200.00 QR D‡ --- -/12M
11 DONE6 ‡ 58600.00 QR D‡ --- -/12M
12 IRTWSKY4 ‡ 96078.00*CI D‡ --- 10/12M
13 IRTWSKY4 ‡ 96078.00*CZ D‡ --- 10/12M
14 IRTWSKY4 ‡ 96078.00*GA D‡ --- 10/12M ‡
Jan 5, 2018, 11:25 am
#249
Join Date: Sep 2006
Location: South Florida, USA
Programs: AA PPRO (OW Emerarld), BA Silver, DL PM
Posts: 491
Cannot find any fare filed by QF, but fare filed by QR indicated that DONE5 and DONE6 were 50200EGP and 58600EGP, respectively.
Code:
FQ13DEC16CAICAI24AUG17‡BD« CAI-CAI SHOP THU 24AUG17 EGP //SEE FQHELP FOR INFORMATION ABOUT THE NEW FARE DISPLAYS// SURCHARGE FOR PAPER TICKET MAY BE ADDED WHEN ITIN PRICED MULTIPLE SELLING CURRENCIES CONVERTED TO EGP USING CURRENT BSR ** CAICAI.CT 24AUG17 MPM V FARE BASIS AP FARE-OW FARE-RT CX BK SEASON MINMAX 1 DCIRAT17 ‡ 38170.00 QR D‡ --- ‡‡/ - 2 DONEWC3 ‡ 41900.00 QR D‡ --- -/12M 3 DCIRAT21 ‡ 42790.00 QR D‡ --- ‡‡/ - 4 DONEWC4 ‡ 44000.00 QR D‡ --- -/12M 5 DCIRAT25 ‡ 50270.00 QR D‡ --- ‡‡/ - ** CAICAI.RW 24AUG17 MPM V FARE BASIS AP FARE-OW FARE-RT CX BK SEASON MINMAX 6 DGLOB34 ‡ 40900.00 IG D --- -/12M 7 DONE3 ‡ 41900.00 QR D‡ --- -/12M 8 DGLOB34 ‡ 44000.00 QR D‡ --- -/12M 9 DONE4 ‡ 44000.00 QR D‡ --- -/12M 10 DONE5 ‡ 50200.00 QR D‡ --- -/12M 11 DONE6 ‡ 58600.00 QR D‡ --- -/12M 12 IRTWSKY4 ‡ 96078.00*CI D‡ --- 10/12M 13 IRTWSKY4 ‡ 96078.00*CZ D‡ --- 10/12M 14 IRTWSKY4 ‡ 96078.00*GA D‡ --- 10/12M ‡
Jan 8, 2018, 10:51 am
#250
Join Date: Sep 2006
Location: South Florida, USA
Programs: AA PPRO (OW Emerarld), BA Silver, DL PM
Posts: 491
Trying to change and ex-CAI (now an exDOH) DONE5 first segment has already been flown. I'm aware the below itin will become a DONE6 hence the earlier question about historical pricing. This is ticketed through a TA. Is the following a valid itin:
DOH-MIA-SCL-MEL-PER-HKG-CTS-HKG-MLE-HKG-JNB-xDOH-NBO-xLHR-KEF-HEL-DOH
TA says the JNB-DOH-NBO sector is not permitted. Aren't I allowed a second intercontinental departure from DOH provided it is only a transit? Or is that not allowed from Africa? I can never read that rule clearly. Thanks for your input.
DOH-MIA-SCL-MEL-PER-HKG-CTS-HKG-MLE-HKG-JNB-xDOH-NBO-xLHR-KEF-HEL-DOH
TA says the JNB-DOH-NBO sector is not permitted. Aren't I allowed a second intercontinental departure from DOH provided it is only a transit? Or is that not allowed from Africa? I can never read that rule clearly. Thanks for your input.
Jan 8, 2018, 5:18 pm
#252
Join Date: Mar 2008
Location: used to be PER, now it's nowhere/eveywhere
Programs: QFF NB, AA GLD
Posts: 3,464
As Calchas said, your itinerary is not valid. The rule you are violating is regarding second visits to continents; its wording is:
So, second visits are only allowed to the northern hemisphere continents (Nth America, Asia and Europe/Middle East)
You cannot visit Africa twice, and that is what you are trying to do with ...JNB-xDOH-NBO...
One option for you is to have a surface segment between JNB and NBO (...JNB, NBO...)
This will also free up a segment which you you can use elsewhere
4(e) Only one intercontinental departure and one intercontinental arrival permitted in each continent except as follows:....
- Two permitted in North America.
- Two permitted in Asia when one is for travel between the Southwest Pacific and Europe/Middle East.
- Two permitted in Europe/Middle East for travel to/from/via Africa.
You cannot visit Africa twice, and that is what you are trying to do with ...JNB-xDOH-NBO...
One option for you is to have a surface segment between JNB and NBO (...JNB, NBO...)
This will also free up a segment which you you can use elsewhere
Jan 12, 2018, 9:14 pm
#253
Join Date: Sep 2006
Location: South Florida, USA
Programs: AA PPRO (OW Emerarld), BA Silver, DL PM
Posts: 491
Last August 1st RTW was to end in CAI and the 2nd RTW was to commence a few days later in CAI. Well because of the problems in the Middle East I had to figure out how to connect the two. The 2nd ticket was issued through a travel agent and the travel agent stated that the only offer from QF was to originate the 2nd RTW from DOH. They refused the travel agent’s request to travel on MEA or even RJ through AMM. At the same time they refused to reroute the 1st RTW to DOH (from AMM) and I was forced to purchase my own ticket (full J) from AMM to DOH. At the time I figured that was a good thing and I had an extra segment to play with.
Fast forward 6 months to wanting to make all of the final changes to get going again and the travel agent now says QF is repricing the entire itinerary (using historical pricing) but ex DOH and wanting nearly AU$9000 as an additional fare collect! I’ve been spending the last several weeks putting together piece by piece another 15 segments of perfection and I’m left with a skeleton booking that I can either fly a portion of or just give it up altogether! So I’m left with a DONE5 with only one segment flown and it’s virtually useless for me except maybe the next 2 segments. I’m really upset as I had some really special plans in mind this spring/autumn depending on the hemisphere.
Unfortunately I find I have no real recourse as a result of having used the travel agent. Toward the end of my journey on the 1st ticket I was asking about changing the 2nd ticket and each airline had a look at the record and said they couldn’t touch it because it was a travel agency ticket. I haven’t even tried to contact Qantas as I have a feeling they will just point the finger at the travel agent and say it was a voluntary change. Lesson learned that as tempting as it may be to use a travel agent on these tickets they are simply impossible for the airlines to change and obviate the whole idea of any Oneworld carrier taking over the ticket during your journey as they can’t touch a travel agent ticket!
/rant
Fast forward 6 months to wanting to make all of the final changes to get going again and the travel agent now says QF is repricing the entire itinerary (using historical pricing) but ex DOH and wanting nearly AU$9000 as an additional fare collect! I’ve been spending the last several weeks putting together piece by piece another 15 segments of perfection and I’m left with a skeleton booking that I can either fly a portion of or just give it up altogether! So I’m left with a DONE5 with only one segment flown and it’s virtually useless for me except maybe the next 2 segments. I’m really upset as I had some really special plans in mind this spring/autumn depending on the hemisphere.
Unfortunately I find I have no real recourse as a result of having used the travel agent. Toward the end of my journey on the 1st ticket I was asking about changing the 2nd ticket and each airline had a look at the record and said they couldn’t touch it because it was a travel agency ticket. I haven’t even tried to contact Qantas as I have a feeling they will just point the finger at the travel agent and say it was a voluntary change. Lesson learned that as tempting as it may be to use a travel agent on these tickets they are simply impossible for the airlines to change and obviate the whole idea of any Oneworld carrier taking over the ticket during your journey as they can’t touch a travel agent ticket!
/rant
Jan 12, 2018, 9:40 pm
#254
Join Date: Jul 2007
Programs: QFF
Posts: 5,304
Lesson learned that as tempting as it may be to use a travel agent on these tickets they are simply impossible for the airlines to change and obviate the whole idea of any Oneworld carrier taking over the ticket during your journey as they can’t touch a travel agent ticket!
This is likely a case of the airline seeing the ex-CAI old pricing combined with the DOH blockade issues and going "not going to deal with this, not my problem".
Jan 15, 2018, 8:30 am
#255
Join Date: Sep 2008
Programs: A3 *G, AA exePlat, AS MVP 75k Gold, JL sapphire, UA silver
Posts: 4,035
i have had issues with other tickets that are very cheap. my feelings is that airlines may honor what was booked, but may not honor the fare. (ie. they let you fly the originally booked fare, but the fare rule allows date change, with no fee (after departure), they wont honor that unless i pay up)