Oneworld booking and pricing experiences
Apr 26, 2017, 3:43 am
#677
Join Date: Jun 2016
Posts: 7
In theory, any OneWorld airline can take over the ticket. In practice, some are much more willing to do so than others, and it certainly helps if they have flights in the ticket. AA RTW desk is quite good, but they won't touch an ex-CAI ticket that was issued after they pulled the fare. Other reports are that CX did a nice job in person at HKG, although it took quite a few hours (the poster had an 8-hour transit).
The AA RTW desk took down my desired changes, but called back the next day to decline to take over the booking, as 'not enough had been paid for the ticket' (a pre-price rise ex-MPM fare). I gather this was in reference to the prices ex-MPM having risen since the purchase.
Qantas had originally issued my ticket, and after several false starts (hours on hold, disconnections, etc., I got through to an agent who was able to at least make the most pressing changes. I didn't get everything I was after, but time was short so I'll have to sort out the rest once I'm not in transit, and pay a second set of change fees.
May 28, 2017, 5:52 pm
#679
FlyerTalk Evangelist
Join Date: Apr 2002
Location: SYD
Programs: QF WP/LTG | UA P
Posts: 13,530
XONEx date change: QF v BA
I am trying to make a simple date change to a QF Oz domestic sector. Its a BA issued ticket (xONEx). The friendly guy at QF Reservations absolutely refuses to make the requested date change and states that BA is the only airline that can make changes. He wouldn't listen to my comment that QF have happily made date changes previously. He also refused to listen to my comment that henis inconsistent with previous QF actions or the xONEx fare rules.
Have things recently changed regarding fare rules or is the QF phone rep wrong?
My option to phone BA is not currently viable given their IT issue and call centre volumes.
Have things recently changed regarding fare rules or is the QF phone rep wrong?
My option to phone BA is not currently viable given their IT issue and call centre volumes.
Jun 1, 2017, 9:57 am
#680
Join Date: Mar 2009
Location: JAX
Programs: Ex-BA/AA/CP/LY staff, BA Executive Club Blue, IHG Diamond, Marriott Silver, Chick-fil-A Red
Posts: 3,581
Sep 5, 2017, 7:23 am
#681
Join Date: Jan 2008
Location: Melbourne
Programs: QF WP
Posts: 188
Just booked a DONE5 ex JNB through the AA RTW desk in Dallas....That was the easy bit....Had it priced in Rand in less than 24 hours then when time to pay with my Australian AMEX card problems began....For whatever reason the system in Dallas didnt like my registered address and so after nearly 2 hours gave up and rang the Sydney number....They repriced in AUD and the payment went through not as one payment but as multiple payments with one payment too many processed....Rang back Sydney and they couldnt understand the overpayment and said could do nothing and said ring Dallas....Rang Dallas and they said the extra charge pending will drop off...not too sure about that !!!....Then needed an eticket receipt and they couldnt do it claiming the RAND numbers were too large for the system to handle hence the multiple charges were then broken down into acceptable numbers for the computer to recognize !!...Finally an agent at the RTW desk was able to manually produce my eticket receipt that came in four seperate emails ( 2 passengers on the one PNR )....Then a seperate email again manually produced that just has our eticket numbers....A complete shambles and I have done this booking with AA for many many years and this experience was really testing !!!....Last year priced the itinerary in Rand and one charge in AUD hit my card an immediately and eticket receipt with ticket numbers and a cost summary was correctly emailed !!!
Now to wait and see what posts to my AMEX card but not confident that the correct charges will be posted...hmm
Think next time I may just get AA to price in AUD.
Now to wait and see what posts to my AMEX card but not confident that the correct charges will be posted...hmm
Think next time I may just get AA to price in AUD.
Last edited by pyffii; Sep 5, 2017 at 7:27 am Reason: spelling errors
Nov 17, 2017, 5:18 pm
#682
Join Date: Jul 2007
Programs: QFF
Posts: 5,304
Another data point,
Want to change next sector on a DAS13. Booked flight is tonight. Want on next available flight (ITM-HND) approached JAL, they said no, contact QF. Even though JL has changed their own flights on non JL tickets on oneworld tickets before. -_-
This is getting quite annoying.
For tickets that are flexible, that, in theory and according to oneworld any oneworld member can change, the airlines are getting rather difficult about actually making changes.
In years past, I've had CX, JL, BA, QF, AA and AY all make changes to in progress bookings, to both their own flights and others, no matter what stock the ticket was on.
However, in the past 2 years or so, they've been much more difficult. Some agents have outright refused. Others have attempted to charge the reroute fee for changes that didn't require it.
This current trip, a few weeks ago, I asked to change a flight that was 3 weeks later. QF ticket, AA code, CX flight. I asked QF to change it as ticket issuer. They said to talk to CX as it was a CX flight. CX said to talk to AA as it was an AA code and AA said to talk to QF as it was an QF ticket.
Then today, something came up that made me need to spend the day in Tokyo instead of Osaka. Had been expecting an easy change. Show up at airport early, ask JL to change a JL flight. They say to go talk to QF. QF doesn't respond, contact travel agent. Spend 2 hours trying to get replies from QF or agent while watching as flights I could be on with open seats depart.
Travel agent has no luck changing the flight, can't see the availability that I can see on the airport screen in front of me. The JAL international connections counter reopened, and I spoke to them. They said to talk to QF, but by then QF had finally responded that they can only see waitlisted, they don't get live availability from JAL. That message was enough to get JL to open a seat and contact QF to make the change.
So, on a flight, 4 hours later then planned.
This has become much harder then it used to be, or needs to be.
Want to change next sector on a DAS13. Booked flight is tonight. Want on next available flight (ITM-HND) approached JAL, they said no, contact QF. Even though JL has changed their own flights on non JL tickets on oneworld tickets before. -_-
This is getting quite annoying.
For tickets that are flexible, that, in theory and according to oneworld any oneworld member can change, the airlines are getting rather difficult about actually making changes.
In years past, I've had CX, JL, BA, QF, AA and AY all make changes to in progress bookings, to both their own flights and others, no matter what stock the ticket was on.
However, in the past 2 years or so, they've been much more difficult. Some agents have outright refused. Others have attempted to charge the reroute fee for changes that didn't require it.
This current trip, a few weeks ago, I asked to change a flight that was 3 weeks later. QF ticket, AA code, CX flight. I asked QF to change it as ticket issuer. They said to talk to CX as it was a CX flight. CX said to talk to AA as it was an AA code and AA said to talk to QF as it was an QF ticket.
Then today, something came up that made me need to spend the day in Tokyo instead of Osaka. Had been expecting an easy change. Show up at airport early, ask JL to change a JL flight. They say to go talk to QF. QF doesn't respond, contact travel agent. Spend 2 hours trying to get replies from QF or agent while watching as flights I could be on with open seats depart.
Travel agent has no luck changing the flight, can't see the availability that I can see on the airport screen in front of me. The JAL international connections counter reopened, and I spoke to them. They said to talk to QF, but by then QF had finally responded that they can only see waitlisted, they don't get live availability from JAL. That message was enough to get JL to open a seat and contact QF to make the change.
So, on a flight, 4 hours later then planned.
This has become much harder then it used to be, or needs to be.
Last edited by Himeno; Nov 17, 2017 at 9:22 pm
Nov 22, 2017, 3:58 am
#683
FlyerTalk Evangelist
Join Date: Mar 2013
Location: London
Posts: 17,007
Another data point,
Want to change next sector on a DAS13. Booked flight is tonight. Want on next available flight (ITM-HND) approached JAL, they said no, contact QF. Even though JL has changed their own flights on non JL tickets on oneworld tickets before. -_-
This is getting quite annoying.
For tickets that are flexible, that, in theory and according to oneworld any oneworld member can change, the airlines are getting rather difficult about actually making changes.
In years past, I've had CX, JL, BA, QF, AA and AY all make changes to in progress bookings, to both their own flights and others, no matter what stock the ticket was on.
However, in the past 2 years or so, they've been much more difficult. Some agents have outright refused. Others have attempted to charge the reroute fee for changes that didn't require it.
This current trip, a few weeks ago, I asked to change a flight that was 3 weeks later. QF ticket, AA code, CX flight. I asked QF to change it as ticket issuer. They said to talk to CX as it was a CX flight. CX said to talk to AA as it was an AA code and AA said to talk to QF as it was an QF ticket.
Then today, something came up that made me need to spend the day in Tokyo instead of Osaka. Had been expecting an easy change. Show up at airport early, ask JL to change a JL flight. They say to go talk to QF. QF doesn't respond, contact travel agent. Spend 2 hours trying to get replies from QF or agent while watching as flights I could be on with open seats depart.
Travel agent has no luck changing the flight, can't see the availability that I can see on the airport screen in front of me. The JAL international connections counter reopened, and I spoke to them. They said to talk to QF, but by then QF had finally responded that they can only see waitlisted, they don't get live availability from JAL. That message was enough to get JL to open a seat and contact QF to make the change.
So, on a flight, 4 hours later then planned.
This has become much harder then it used to be, or needs to be.
Want to change next sector on a DAS13. Booked flight is tonight. Want on next available flight (ITM-HND) approached JAL, they said no, contact QF. Even though JL has changed their own flights on non JL tickets on oneworld tickets before. -_-
This is getting quite annoying.
For tickets that are flexible, that, in theory and according to oneworld any oneworld member can change, the airlines are getting rather difficult about actually making changes.
In years past, I've had CX, JL, BA, QF, AA and AY all make changes to in progress bookings, to both their own flights and others, no matter what stock the ticket was on.
However, in the past 2 years or so, they've been much more difficult. Some agents have outright refused. Others have attempted to charge the reroute fee for changes that didn't require it.
This current trip, a few weeks ago, I asked to change a flight that was 3 weeks later. QF ticket, AA code, CX flight. I asked QF to change it as ticket issuer. They said to talk to CX as it was a CX flight. CX said to talk to AA as it was an AA code and AA said to talk to QF as it was an QF ticket.
Then today, something came up that made me need to spend the day in Tokyo instead of Osaka. Had been expecting an easy change. Show up at airport early, ask JL to change a JL flight. They say to go talk to QF. QF doesn't respond, contact travel agent. Spend 2 hours trying to get replies from QF or agent while watching as flights I could be on with open seats depart.
Travel agent has no luck changing the flight, can't see the availability that I can see on the airport screen in front of me. The JAL international connections counter reopened, and I spoke to them. They said to talk to QF, but by then QF had finally responded that they can only see waitlisted, they don't get live availability from JAL. That message was enough to get JL to open a seat and contact QF to make the change.
So, on a flight, 4 hours later then planned.
This has become much harder then it used to be, or needs to be.
Did JL give a reason for refusing to make the change? With their current migration to Amadeus in progress it may have been temporarily beyond their capabilities. (I am an optimist.)
JAL will be migrating to Amadeus on Nov 16, 2017
Last edited by Calchas; Nov 22, 2017 at 4:05 am
Dec 9, 2017, 4:34 pm
#685
Join Date: Jan 2005
Location: Sydney, Australia
Programs: QF Gold LTG (ow Saph), HHon Silver, Marriot Gold
Posts: 2,927
I believe a few of the African points have had further price increases. The cheapest list changes daily with FX fluctuations.
DYOR. Get a ExpertFlyer subscription, plug into a spreadsheet and add FX rates.
DYOR. Get a ExpertFlyer subscription, plug into a spreadsheet and add FX rates.
Dec 9, 2017, 10:51 pm
#686
Join Date: Sep 2000
Location: Stuck on this planet - mainly in STR and LAX
Posts: 5,019
It would be nice if somebody who did the research could post some findings. Usually FX fluctuations don't change the ranking too much.
Dec 10, 2017, 12:47 am
#687
Join Date: Jan 2005
Location: Sydney, Australia
Programs: QF Gold LTG (ow Saph), HHon Silver, Marriot Gold
Posts: 2,927
But also everytime a 'good' starting point is published on forums the price quickly changes.
It's also a big exercise to pull info for all the XoneXs and then you have all the Circle fares as well.
CMB, KHI in mid-2000s.
JNB more recently (though it lasted longer than many expected)
It's also a big exercise to pull info for all the XoneXs and then you have all the Circle fares as well.
CMB, KHI in mid-2000s.
JNB more recently (though it lasted longer than many expected)
Dec 10, 2017, 12:53 am
#688
Join Date: Jan 2006
Location: LAX/SYD
Programs: BA GGL/CCR, AA EXP, QFF WP, HH D, SPG G, Hertz PC
Posts: 245
JNB and MPM were wonderful for a long time. If you're prepared to maximise it (particularly now you can get two European stops), JNB is still good value, but it's not the no-brainer it once was.
Dec 10, 2017, 8:34 am
#690
Moderator, OneWorld
Join Date: Feb 2002
Location: SEA
Programs: RAA RIP; AA ExEXP
Posts: 11,794
A quick and very informal scan of Expert Flyer today reveals the five cheapest origin (in USD) base fares for a DONE4 are:
NRT
ALG
OSL
KWI
TLV
...ranging from US$6924 to US$7200 before taxes and fees.
NRT
ALG
OSL
KWI
TLV
...ranging from US$6924 to US$7200 before taxes and fees.