pricing confusion?
 

I booked a DONE3 through the AA RTW desk yesterday out of ICN for pricing/issuing in Canada.

I had planned on ICN-NRT-DFW-ANC-DFW-ATL-ORD-SFO-JFK-AMM-MAD-LHR-DXB-LHR-SIN-HND-GMP, but they couldn't get a seat on the JFK-AMM, and I had to re-plan. Now going through FCO instead of AMM.
This increased the taxes a bit (checked tax quote via online tool).
So it should be KRW 8,529,300+taxes converted to CND, which should be about $8.1k.

I had to call back to make fix some mistakes, they mentioned it had been priced around $13.4k but had to be sent back for repricing with the changes. That can't be right can it?

It sounds like they were giving it the Canadian or US pricing (see bold above) rather than the Korean. I've had this happen before - some newbies at the RTW desk that don't fully understand the "Canadian exception" business; or perhaps they didn't hear you when you emphasized (you did, didn't you?) that this was to be priced for ticketing ex-ICN. The key is to get have them price it for collection at ICN, get the PNR, then arrange for ticketing (using said PNR) ex-Canada.

Or, have you tried contacting AA's GSA in Korea? http://www.aa.com/i18n/aboutUs/where...kets/korea.jsp That also usually works in cases of overseas ticketing fulfillment.

I fear this problem with the AA RTW desk mishandling foreign-origin RTWs is going to get worse, with the closure of AA's Dublin tariff desk. They are/were the pros.

Let us know how it washes out.

When did Dublin close ??
Does this mean AA again no longer accepts foreign credit cards - eg for reval fees

Hasn't yet - here's the story: http://www.flyertalk.com/forum/ameri...on-office.html

I got a price back late yesterday, almost $5,000 more than it was meant to be. I called the RTW desk back to discuss it. I explained what the issue was and that it didn’t appear that they had applied the ‘Canadian exception” as stated in the fare rules. The agent said that they didn’t have the rules and that it was all the rate desk (though she later quoted from the fare rules...). She called through to the rates desk while I waited and came back saying that they ‘stand by the price’ and that it was correct. At that point I ended the call as I had to go to work.
Just after I got to work, I realized something they said which may be the cause. On the phone, the agent said “first”. So I got curious and looked up the prices...

AA RTW desk quote: 12,923.04 CAD
Online tool quote: 9,144,800 KRW (~8,319.29 CAD)
Taxes
AA RTW desk: “about $900” (from phone call to RTW desk)
Online: 615,500 KRW (~559.93 CAD)

DONE3
Korea: 8,529,300 KRW (7,667 CAD)
Canada: 10,199 CAD

AONE3
Korea: 13,322,100 KRW (11,975 CAD)
Canada: 13,799 CAD

I’m thinking they may have applied the exception, but priced it as an AONE3 instead of a DONE3. The Korean base fare for an AONE3 appears to match up to the quoted price once the claimed taxes are added and is closer to the KRW price they said on the phone.

Just put in the same flights/dates into the online tool as an AONE3. Got 13,937,600 KRW (~12,675.51 CAD with the taxes being the same as the DONE3 amount).

Yeah, that's always the problem, ain't it? Canadians and their expectations. :D

oh :P typing not good after getting up at 3am and working 9 hours.

Hey, they put the Canadian exception in 100% due to those unreasonableCanadian expectations and having a government that actually believes in some modicum of consumer rights

Why not just ticket it through the online tool? Have you gotten all the way to the final screens and had the tool go splat?

Okay. How about the GSA angle I mentioned above?

My first recommendation, however, is to phone the RTW desk back and start over, explaining the problems you've had previously. I'm certain there's somebody there who might be able to help.

Also, while I suspect this is probably a non-starter for you, how about originating in ICN with CX as the first carrier, just to see if the glitch is in the AA/JL interface or something more innate in the software?

I've been going through the Canadian travel agent mentioned in other threads thus far. AA has since admitted that it had been priced as an AONE3 out of ICN and it's been repriced to a DONE3 as was booked. It's come back as 9125.83 CAD. More then I had been planning on, but much better then the quote yesterday and cheaper then the DONE3 out of NRT I had ticketed with QF last year. The difference fits in with the exchange rate changes over the last few days and the extra $400 odd taxes AA wants compared to the oneworld tool.

I had first planned to go with CX and route ICN-HKG-ORD-ANC, but AA canned the ORD-ANC flights early this year and as I didn't have any spare north american sectors, forced me to route through DFW. Since there is no oneworld HKG-DFW flight, the JL/AA ICN-NRT-DFW is the only option.

Glad you got it fixed .