Cannot pull up DONE4 on AA.com
 

We are a family of 5 traveling on 5 separate record locators [DONE4]

I can pull up 4 of the records on aa.com, I cannot pull up one of them. I called AA RTW and they said all is fine. However, usually when I cannot pull up a reservation this means I will have problems at the airports.

The last change we did and paid was the last segment [CX change from HKG-ICN to HKG-PUS]. We also had Y to D upgrade that cleared on that flight [AA RTW UK did this]. AA is able to e-mail me the itn and everything looks fine [right places, all business class, etc.]

Any ideas on what might be going on?

No idea what is going on but I agree, usually when I can not pull something up or I can only pull up an old version it means lots of hassle at the airport.

Our AA RTW ticket problems have sometimes resulted in lengthy delays at the airport check-in counter while check-in agents sort out what's gone wrong, and with only one exception it's always been worked out successfully (albeit after a half-hour or so...), and in some locations we've been comfortably seated while the electronic research is occurring.

I've found that the single most important piece of information that we can provide has been the most current AA ticket number, taken from AA's most recent eticket email. Irregardless of the amount of inconvenience while travelling, we've learned to never show up at the airport without a print-out of the most recent AA eticket email..... [Without it, I'm convinced that we'd still be at the RJ check-in desk in Cairo....!]

Good luck!

Yes. CX has been tampering with your reservation. That always leads to problems. Trust AA. Their advice is correct. You can ask them to file a ticket with their IT department and they will sort it out. Happened to me lots of times and they always sorted it out or it turned out to be no problem.

The culprit is most always CX or JL.

I second this advice, having the latest eticket number has saved me a number of times, most recently in AMM when I tired to check in for a RJ flight. The record locator didn't work and they couldn't find my reservation at all until I produced the ticket number.

I've had the same problem with DONE3 or 4s in Amman (like other posters), in Kiev (stressful), and a few other places I forget. Each time it's always been resolved, but it's always taken at least 10 minutes, lots of phoning around, and much confusion as I sweat it out.

Hopefully in your case it will be easy, but at least it's good to know this in advance.

Still cannot pull it up...called Cathay they said all ok. BA all ok.

The rest of my family on same itn can be pulled up.

Weird.

Do you have the ticket number for the offending booking?

Also, do you have the PNR's for all operating carriers related to the booking?

Yes...they all okay...called all the airlines.

I have asked multiple admirals clubs to look at it also...also said it looks okay. They even gave me the 10 page listing with 'everything' on it.

If anyone else has more ideas let me know, otherwise I will post when [and if] I have a problem.

e-Ticketing Problems.
 

See my post here about problems with LAN in Auckland. I only made the flight through my own efforts & phones calls.

http://www.flyertalk.com/forum/onewo...t-problem.html

The solution for e-tickets, which I have just learned, is to have the TICKET NUMBER (not record locator number) so they can pull it up. This was my problem with LAN, but no one at the LAN ticket counter seemed to have a clue. Only through my own efforts, phone calls to AA RTW desk in USA & a Qantas AAngel was I able to resolve the situation. LAN AKL staff was useless & uninterested.

I second, third and fourth this ...

Also, it is far better to have printed copies of the emailed e-tickets, just in case the agent has issues pullin them up.

And passport number with expiry as well as cc numbers, expiry date and emergent phone numbers for canceling those cards.