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Old Feb 24, 2017, 7:26 pm
FlyerTalk Forums Expert How-Tos and Guides
Last edit by: Mwenenzi
This is a Guide for first time passengers using MEL

For more information:-> MEL Airport web site: www.melbourneairport.com.au

TERMINALS & AIRLINES
Melbourne Airport has 4 passenger terminals. Terminals 1, 2 and 3 are interconnected, making up the main terminal building. Terminal 4 (opened August 2015) is located next to Terminal 3.
Transfers are convenient in Melbourne Airport as it does not require bus or car transfers. It’s easy to just walk, with your luggage, between terminals.

The Wikipedia entry for Melbourne airport lists airlines & routes. (May not be up to date)

Terminal 1 - Domestic
  • Qantas

Terminal 2 - International
All international flights, including for Qantas, Jetstar and Virgin Australia

Terminal 3 - Domestic
  • Virgin Australia
  • REX (departure)
Terminal 4 - Domestic
  • Jetstar Airways,
  • Tigerair Australia
  • Regional Express (REX)
  • Airnorth

LOUNGES
Note the airport web site does not list lounges.

Melbourne Airport has 9 Airline Lounges in the International Terminal (T2). These are airside after security and emigration.
  • Air New Zealand Int'l Lounge - Level 1 (*G)
  • Emirates Lounge - Level 3
  • The House (Etihad Airways, Virgin Australia and other airlines) - Level 3
  • Qantas Club/Business Lounge - Level 1 (OWS, OWE)
  • Qantas First Lounge - Level 3 (OWE)
  • Singapore Airlines Silver Kris - Level 1 (*G)
  • Cathay Pacific First Lounge - Level 1 (OWS, OWE)
  • Marhaba Lounge (Qatar Airlines)
  • AMEX lounge
  • Plaza Premium (Priority Pass) Has cash entry


Melbourne Airport has 4 Airline Lounges in the Domestic Terminals
  • Qantas Chairman’s Lounge - T1, Level 2
  • Qantas Club - T1, Level 2
  • Qantas Business Lounge - T1, Level 2
  • Virgin Australia Lounge - T3, Departures Level




OW lounges (ausbt.com.au) -->https://www.ausbt.com.au/a-qantas-flyer-s-guide-to-melbourne-international-lounge-access


CHECKING IN
Passengers are advised to check-in all baggage 3 hours prior to departure time. While at check-in desks passengers are required to have present passport (with visa if needed) or Personal ID (100 Points) and airline ticket/reservation. Check-in counters are located on the departures level of all terminals.

Passengers flying Qantas First, there is a land-side check-in desk designated for First passengers only in the International Terminal (T2).

For Domestic passengers, we advise you to check-in at least 2-1.5 hours prior to departure time, to meet airline cut off times. Some airlines are very strict, especially Tigerair and Jetstar.

Domestic check-in’s are self service kiosks. NZ and JQ use kiosks and self bag drop for international flights. Other international airlines check-in’s are traditional counter type.

Domestic Airlines cut off check-in times
  • Qantas Airways - 30 minutes prior to departure
  • Qantas Link - 30 minutes prior to departure
  • Jetstar Airways - 30 minutes prior to departure
  • Virgin Australia - 30 minutes prior to departure
  • Tigerair Australia - 45 minutes prior to departure
  • Regional Express (REX) - 30 minutes prior to departure
*These times are used as a guide only, airlines may change and alter times at anytime.

INTERNET CHECK IN
Internet Check-In is available up to 45 minutes prior to your flight, however check up with your existing carrier and their own online check in rules. Remember for International flights the check-in agent still needs to see your passport and all appropriate documents for your intended destination. All domestic airlines operating out of Melbourne currently offer internet check-in service.


SECURITY SCREENING & AEROSOLS & LIQUIDS
At Melbourne Airport, laptops and other electronic devices are to be taken out of bags and placed into a separate 'tub'. There are certain restrictions on Liquids and Aerosols, which must all be able to fit in a small compact plastic bag;
From Department of Transport & Regional Services;
All containers with drinks, creams, perfumes, sprays, gels, toothpaste and similar substances will have to be carried in a re-sealable transparent plastic bag, no larger than one litre, and be inspected separately at the airport screening point.
Each container should not have a capacity greater than 100 millilitres and all containers should fit comfortably in the re-sealable plastic bag. Exceptions will be made for passengers with medical conditions and quantities of baby food required for the flight. However, these items may be subject to additional security checks. Passengers can still take on board items purchased after the screening point, including duty free.
DEPARTING MELBOURNE - INTERNATIONALLY
Passengers departing Melbourne to board an international flight are required to have present passport and airline boarding pass at the entrance to departure area for inspection by an airport officer.

Then carry-on baggage is checked through security screening. A short walk to the Australian exit controls to the self service kiosks (if using an eligible passport) or the desks with Border Control officers.

To ensure a speedy process through emigration and security check, don't forget your express pass from the check-in agent if flying in Business Class or First Class! (right hand lane on the entering departure area).

Passengers who have brought Duty Free prior must show a Duty Free representative for processing after emigration.


ARRIVING PASSENGERS - INTERNATIONAL
If MEL is your port of entry into Australia you have to clear immigration, customs and quarantine with all your carry on and checked luggage. Check the visa/ETA requirements before your flight or you may be denied boarding (refer below)

There are no arrivals lounges at any Australian airport.

All passengers arriving into Melbourne, must have completed an Australian Immigration Arrival Card, where passengers are to DECLARE all items listed on the card, as Australia is very strict on Quarantine laws.

Once your aircraft has arrived into MEL, simply follow the sign "Arrivals" to where passengers are required to provide Passport with visa (if needed). Self service Smartgate are available for some passport holders. The arrival card is later handed to the officer at Customs.

Once completing Immigration passengers are to collect their baggage. The arrival card is handed to the Border Protection officer at customs barrier who direct passengers to lanes for inspection (declared goods) or outside if no inspection required.

NOTE: Australia is very restrictive of imported (and even inter-state) meats, fruits, vegetable matter and even dirt on one's shoes from rural or farm areas. There are amnesty bins to dump "contraband" in, but if you have any doubt declare it in your entry form so you can avoid serious fines.

MEL also has E-passport kiosks/SmartGate for immigration. SmartGate can be used by Australian, New Zealand, Singaporean, United States and United Kingdom passport holders of 16 and over. Simply place your passport at the scanner, answer the questions truthfully, then collect your card and proceed to a screening gate to get your face checked and recognised. Try to use SmartGate to avoid the long queues.
Au government link----> smartgate
Arrivals SmartGate enables eligible travellers arriving at Australia’s eight major international airport’s the option to self-process through passport control. It provides a secure and efficient way to clear through passport control.

Arrivals SmartGate uses the information in ePassports and facial recognition technology to perform checks usually conducted by an Australian Border Force officer.
FT Thread ---> Smartgate at Australia & NZ immigration Click to open the wiki

Australian Visa/ ETA
  • Link to Australian government web site---> Entering or leaving Australia
  • Link to Australian government web site---> Crossing the border
  • Link to Australian government web site ----> Visa types
  • Link to Australian government web site ---> Transit visa. Needed by some passport holders when doing international airside transit
  • Link to Australian government web site (application) ----> Australian Electronic Travel Authority AUD$20. For passports holders from Brunei Darussalam, Canada, Hong Kong (SAR PRC), Japan, Malaysia, Singapore, South Korea and United States. Beware of non government 3rd party look-a-like web sites that charge more, often found with a browser web search. Only the Australian government web site/department issues visas. The other scam web sites just send you data to the Au Gov web site.
  • FT thread---> Free Australian ETA Visa application* Click to open the wiki
    Processing Australian ETAs for free * to FT members (and up to 3 more friends & family) who have more than 80 posts, AND have at least been members for more than 12 months! Please read post 1. Thanks to Guy Betsy for his service to the FT community


TRANSFERRING INTERNATIONAL to INTERNATIONAL
For passengers transferring internationally from MEL, once you have arrived and disembarked, simply stay Airside and follow the sign "Transit" and follow the escalators up to the departures level. Depending on your airline, your bags may have been transferred to your next flight. Passengers who have not collected their boarding pass for their continuing flight please contact the information desk on the departures level for your boarding pass to be issued. If passengers have Lounge access, boarding passes can be issued or be collected at the Gate issued for you flight. There are no Airline Transfer desks at MEL.

If you have booked 2 separate tickets on different airlines and they do not have interline agreements (i.e. AirAsia KUL-MEL then Air New Zealand MEL-AKL) you must clear immigration and quarantine and collect your bags to re-checkin for your next flight. Allow for at least 2 hours during non-peak times or 4 hours during peak times, international check-in cutoff time is usually 1 hour to 45 minutes prior to departure time.

From post 167 in this thread
Originally Posted by Kiwi Flyer
.....at MEL international transit is often unmanned (over 50% in my experience in many international transits at MEL). There is a phone on the wall to get someone to come across from departure security, which typically takes 10-20 minutes......
TRANSFERRING INTERNATIONAL to DOMESTIC
Passengers transferring domestically, regardless of the flight you have arrived from, you are to complete the same process as of arriving passengers; refer to "ARRIVING PASSENGERS - INTERNATIONAL". Once completed Immigration and quarantine, simply go up 1 level to the departures level to check-in for your domestic flight; refer to "TERMINALS & AIRLINES" for domestic airline information.

ARRIVING PASSENGERS - DOMESTIC to INTERNATIONAL TRANSFERS
Once passengers have arrived into Melbourne, simply go up one level to the departures level to Terminal 2. Depending on your airline, they will transfer your baggage onto your International flight, QF, JQ (selected itineraries) and VA will automatically transfer your bags if booked on 1 single ticket. Passengers flying Tigerair and REX are advise to contact their airline.

INTERNATIONAL FLIGHT WITH STOP AT ANOTHER AUSTRALIAN CITY
MEL has some international flights that transit to other Australian cities. Once passengers have checked-in for your international flight at the origin destination, bags will be connected onto the final destination.

DOMESTIC FLIGHTS OPERATING OUT OF T2 (INTERNATIONAL)
Some domestic flights depart from the international T2 terminal. These are bookable and are considered a domestic flight. Passengers will still need to adhere to International check-in times of 3 hours prior. Identification is needed (100 Points). A drivers license with photo is acceptable. The boarding pass will have a 'orange' domestic sticker and will be stamped by the Border Protection officer.

Qantas operates flight QF09 MEL-PER-LHR from T2 (International).
Jetstar has a couple of tag flights per week that operate to SYD, CNS and BNE from T2 (International).

HOW TO GET TO MELBOURNE CITY?
Link-----> https://www.melbourneairport.com.au/...Buses-shuttles
Melbourne Airport has taxi and bus service direct to the city centre.
  • SkyBus departs every 10 minutes direct to Southern Cross Station www.skybus.com.au
  • A Taxi Fare would settle you back around Au$55 Australian Dollars to the city
  • Smartbus Route 901 departs from the T4 terminal forecourt and routes to Frankston*
*Please note, that to use Melbourne's Public Transport system (Train/Bus/Tram), you must have a valid Myki card. A Myki Visitor Pack can be purchased at the news agency, sky bus kiosks and the information desk in the arrivals hall.

More information about Myki can be found here: Myki Visitors Value Pack

AIRPORT HOTELS
Melbourne Airport has 4 hotels onsite, the Park Royal connect directly to the main terminal building, with Holiday Inn and Ibis Budget in walking distance from the main terminal building.
  • Park Royal Melbourne Airport (****)
  • Holiday Inn Melbourne Airport (***)
  • Ibis Budget Melbourne Airport (**)
The Mantra Tullamarine Hotel is located close to the airport, about 5 minute drive. Nearby is also the newly built Quest Melbourne Airport which also includes serviced apartments.
  • Mantra Tullamarine (***)
  • Quest Melbourne Airport (****)

CAN I SMOKE IN MELBOURNE AIRPORT?
Melbourne Airport is absolutely smoke free inside the terminal buildings

WHERE CAN I PRAY?
Melbourne Airport has a designated area for praying in Terminal 2

AIRLINE TICKETING OFFICES
Melbourne Airport's Airlines have ticketing desks on Level 2 in Terminal 2 or respective airline ticketing desks in the domestic terminals.

CURRENCY EXCHANGE
In Melbourne the currency is the Australian Dollar ($AUD), there are kiosks near the check-in desks on the departures level, on arrival and after Customs.

RESTAURANTS - WHERE CAN I EAT?
Melbourne Airport is a medium sized airport, and there is limited choice landside. There are selections of fast food chains, bars and cafe's around the airport. Airside T2 has quite a few iconic Melbourne restaurants including Cafe Vue (there’s also Cafe Vue Express landside), Little Ludlow Pub and Bar Pulpo by MoVida.

Terminal 4 (T4) has a large selection of food and beverage outlets ranging from Mc'Donalds to Melbourne icons such as Brunetti's.

GENERAL TIPS & TOURISTY THINGS TO DO!
Passengers who are arriving into Melbourne, in peak times (Mornings Tue, Thurs, Sat & Sun & Midnight rush) make sure to get to Customs and Immigration quickly as there will be long queues at Quarantine and would take you up to 2 hours to clear if caught in the rush.

It would be wise to exchange money at your home city or city you are currently in, as a rule, airport exchange rates are quite low and they also charge a commission, Travellex charges $11~ AUD per transaction at Melbourne Airport.

Melbourne is a great city to get around on foot, trams are also easily accessed on the main streets, a tram is never too far away. If walking or riding trams is not your thing, may I suggest the Melbourne Bike Share, remember you must wear a helmet when riding a bike, these can be purchased at 7-11 convenient stores and are inexpensive. If you are intending to use public transport in Melbourne, you need a Myki card.

Some of Melbourne's tourist attractions includes; Flinders St station, Sealife Melbourne Aquarium, Crown Casino, St Kilda Beach, Albert Park, Melbourne Museum, Melbourne Laneways, MCG, Melbourne Park, Melbourne Star Observation Wheel, Queen Victoria Markets, Eureka Tower, Shrine of Remembrance, Southbank, Melbourne Central, Emporium Melbourne.

Melbourne is a great shopping city, Melbourne's main retail core is in the city; Melbourne Central, Emporium Melbourne, QV Mall, Bourke St Mall, Myer, David Jones and Collins St are all connected to each other and is home to more than 3000 retail stores, cafes and restaurants. Luxury Brands such as Louis Vuitton, Chanel, Prada, Hermes, Dolce & Gabbana, Gucci, Bvlgari, Omega, Miu Miu, can be found on Collins St, Crown Casino and Chadstone. Trading Hours for shopping in the city is: Saturday-Wednesday: 9AM-7PM, Thursday-Friday: 9AM-9PM. Harbour Town (Docklands), DFO South Wharf and Spencer Outlet Centre are all Outlet Malls within the CBD, these malls generally close at 9PM on Thursdays and Fridays.

Melbourne is well represented with Hotels across all brands; IHG (Intercontinental, Holiday Inn, Crowne Plaza), HHonours (Hilton, Double Tree), Accor (Sofitel, Novotel, Pullman, Grand Mercure, Mercure, M Collection, The Sebel, Ibis), Marriott [Starwood] (Westin, Sheraton, Four Points ,Marriott), Hyatt (Grand Hyatt, Park Hyatt). Local brands include Crown Resorts (Crown Towers, Crown Metropol, Crown Promenade), Hotel Windsor, Grand Hotel Melbourne, Ovolo, Art Series (The Black Man, The Cullen, The Olsen).

Love Sport? Then Melbourne is the place for you! Melbourne hosts regular sporting matches varying from rugby, soccer (football), Australian football (AFL), cricket, netball, basketball and aquatic events year round. Major events include Australian Open (Tennis), Australian Masters (Golf), Australian F1 Grand Prix, Australian Motor GP, Melbourne Cup Carnival and the AFL Grand Final.

If sports isn't your thing, and you are more of an arts person, then Melbourne has you covered too! Visit the Melbourne Museum, ACMI, Federation Square, State Library, National Gallery of Victoria, Arts Centre. There are also quite a number of independent galleries in and around the CBD, most of these are tucked away in lane ways and random nooks, rooftops and even underground. Melbourne is famous for its lane ways full of street art, painted by street artists of all ages, the lanes have transformed the city and is one of the main tourists draw cards, famous lanes include Hosier Lane, just off Flinders St. Explore, loose yourself in Melbourne! - you don't know what you will find!

Don't forget to pick up a Melbourne Guide on arrival! These include great discount coupons for tourist attractions!

Hope this Helps and Enjoy your Stay in Beautiful Melbourne!


Disclaimer
This is a general guide only. For more detailed information do your own research. Partially for passport-visa issues.

Update
16 April 2019
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Airport info MELBOURNE (MEL) - amenities, transfers, transport

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Old Aug 26, 2017, 6:18 pm
  #151  
 
Join Date: Oct 2011
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Connection from Hobart to NZ via MEL

I am looking to buy tickets from Hobart to NZ on Air New Zealand (Hobart to MEL on VS codeshare and MEL to NZ on Air NZ). Will 21/2 hours be ample connection time? Will we be able to check bags all the way through?
Thank you in advance for your help!!
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Old Aug 26, 2017, 7:21 pm
  #152  
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Originally Posted by Larkin
I am looking to buy tickets from Hobart to NZ on Air New Zealand (Hobart to MEL on VS codeshare and MEL to NZ on Air NZ). Will 21/2 hours be ample connection time? Will we be able to check bags all the way through?
If on 1 ticket HBA-MEL-NZ VA will be able to check bag through.
2:30 is plenty of time to transfer from domestic to international at MEL. Even if HBA-MEL is 45-60 minutes late will be OK.
Arriving at MEL go left when coming of the VA T3 terminal, then left again when in the international T2 terminal area. Air NZ check-in is area J.
http://melbourneairport.com.au/docs/t2--t3.pdf
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Old Aug 26, 2017, 8:13 pm
  #153  
 
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Thank you for your response! Do you think VA will check the bags through even if booked on Air New Zealand code share? Ticket will be one ticket with both legs but am thinking of booking on ANZ vs VA as I am a Star Alliance Gold.
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Old Aug 26, 2017, 9:20 pm
  #154  
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Originally Posted by Larkin
..Do you think VA will check the bags through even if booked on Air New Zealand code share? Ticket will be one ticket with both legs but am thinking of booking on ANZ vs VA as I am a Star Alliance Gold.
Yes. VA & Air NZ code share Aust NZ (trans Tasman). They co-operate (including on price). Some city pairs VA aircraft fly and other city pairs Air NZ fly. You can book the trans Tasman flights on either. https://www.virginaustralia.com/au/e...r-new-zealand/
QF would also be able to do HBA-XXX-NZ
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Old Aug 27, 2017, 12:32 am
  #155  
 
Join Date: Oct 2011
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Originally Posted by Mwenenzi
Yes. VA & Air NZ code share Aust NZ (trans Tasman). They co-operate (including on price). Some city pairs VA aircraft fly and other city pairs Air NZ fly. You can book the trans Tasman flights on either. https://www.virginaustralia.com/au/e...r-new-zealand/
QF would also be able to do HBA-XXX-NZ
Thank you very much for your advice! 😎
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Old Oct 1, 2018, 3:56 pm
  #156  
 
Join Date: Apr 2006
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Melbourne Airport Connections

Hello

Just a quick question about international to domestic connection times as this is a new route for me.

I arrive into Melbourne terminal 2 on a Sunday at 3.55 pm on UL from Colombo with hand baggage only, flying business class, and then connect onto QF business class to Sydney from terminal 1 at 5.45 pm.

Both flights are on the same ticket, please do you think that 1 hour 50 minutes will be enough time.

With many thanks

Henry

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Old Oct 1, 2018, 4:05 pm
  #157  
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Originally Posted by philiphenry
Just a quick question about international to domestic connection times as this is a new route for me.

I arrive into Melbourne terminal 2 on a Sunday at 3.55 pm on UL from Colombo with hand baggage only, flying business class, and then connect onto QF business class to Sydney from terminal 1 at 5.45 pm.

Both flights are on the same ticket, please do you think that 1 hour 50 minutes will be enough time.
As all on one ticket, no problem at all. Immigration & customs would take 10-15 minutes at that time of day, if a chipped UK passport(smartgate).

After Au immigration is a 5 minute walk to the left and up 1 level to QF domestic area checkin/security area. And MEL-SYD flights are a commuter run with flights every 15-30 minutes at that time of day, if UL is late.

You will have QF domestic business lounge access. It may be busy at ~17:00, but will have time for a coffee /drink. Midweek at ~17:00 the lounge would be very busy. After QF security turn right and the lounge entrance is on the left after ~25m.

Edit
Smartgate at Australia & NZ immigration
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Last edited by Mwenenzi; Oct 1, 2018 at 11:10 pm Reason: Added Smartgate link
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Old Oct 1, 2018, 4:37 pm
  #158  
 
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@Mwenenzi

Very manys thanks for you reply and information, greatly appreciated.

Henry
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Old Oct 4, 2018, 10:00 pm
  #159  
 
Join Date: Feb 2014
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Been a long time since I was in Australia or flown QF, so a question: LAX-MEL-AKL on QF, single ticket, with a bucketload of checked baggage. 9 hour wait in MEL between flights. Bags are all the way through, yes? As in, I don't need to collect and re-check them given I will stay in transit (and probably just sleep in the QF Club lounge for ~9 hours...), correct?
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Old Oct 4, 2018, 10:25 pm
  #160  
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Join Date: Apr 2001
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Originally Posted by JamesBigglesworth
Been a long time since I was in Australia or flown QF, so a question: LAX-MEL-AKL on QF, single ticket, with a bucket load of checked baggage. 9 hour wait in MEL between flights.
Bags are all the way through, yes?
As in, I don't need to collect and re-check them given I will stay in transit (and probably just sleep in the QF Club lounge for ~9 hours...), correct?
Yes. Bags will be through checked as on 1 ticket
Yes. With 9 hrs scheduled, so about 7:15 hrs useful time, is just about enough time to take the skybus into the city, have a coffee/ meal and back to the airport. (eligible passport/visa may be needed)
www.skybus.com.au
On QF155 at 18:15? There is an earlier flight, QF159, at 10:45 (times may change with date)
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Last edited by Mwenenzi; Oct 4, 2018 at 10:33 pm
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Old Nov 1, 2018, 7:54 am
  #161  
 
Join Date: Jun 2009
Location: Oakland, CA
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I'm arriving in business from SFO to Mel landing at 630am and departing to Syd at 8pm the same day. I plan on going to the city during my layover. Can I leave my bags in the domestic longer during transit? Is it possible to enter the lounge and then come back out? Thanks
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Old Nov 1, 2018, 4:03 pm
  #162  
 
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Originally Posted by hamburglar
I'm arriving in business from SFO to Mel landing at 630am and departing to Syd at 8pm the same day. I plan on going to the city during my layover. Can I leave my bags in the domestic longer during transit? Is it possible to enter the lounge and then come back out? Thanks
Yes.
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Old Nov 5, 2018, 1:55 am
  #163  
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Originally Posted by hamburglar
I'm arriving in business from SFO to Mel landing at 630am and departing to Syd at 8pm the same day. I plan on going to the city during my layover. Can I leave my bags in the domestic longer during transit? Is it possible to enter the lounge and then come back out? Thanks
Not sure that QF will allow checking bags >12 hours before flight time; they won't in SYD and the longest that I have tried in MEL was 6 hours. Due to security many airports no longer allow this long transit recheck. Worst case you may need to use a left luggage service (for a fee). Worth a try but have a plan if it is refused.
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Old Nov 11, 2018, 12:55 am
  #164  
 
Join Date: May 2006
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Originally Posted by number_6
Not sure that QF will allow checking bags >12 hours before flight time; they won't in SYD
Can you elaborate? How many hours did you arrive before your flight when you were denied? Domestic or international?

QF has even advertised 'all-day check in' for any flight in the past. It's been awhile since I've tested it though.

At MEL, QF has automated bag check. So it'd be worth a shot before you pay someone to hold it, that's for sure.
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Old Dec 17, 2018, 12:09 am
  #165  
 
Join Date: Oct 2013
Posts: 7
Does anyone know if arriving into T2 from an international flight, going to the departures level (to grab a bite with my Priority Pass) and then going back to the arrivals level to clear customs is possible?

Any insight would be much appreciated.
kennster is offline  


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