Decreasing food standard MSP-AMS NW42
Sep 21, 2009, 12:15 am
#1
Original Poster
Join Date: Mar 2009
Programs: DL Diamond
Posts: 54
Decreasing food standard MSP-AMS NW42
Did NW42 MSP-AMS for the third time this year and the standard of meals in coach has deteriorated substantially.
While the dinner was hot, choices were chicken or veg curry and by the looks of my meal, the whole plane shared one chicken. No dessert. Gone are the wine bottels as well. While I used to snub the el-cheapo whites from Chile, I still prefer them over what we were given yesterday. It is now boxed wine (looks like waxed carton) called "Bandit". And of this you get poured half a plastic glass - once. No second rounds. No after dinner liquers anymore. But you can purchase your whiskey etc. if you want. It used to be free.
Breakfast was the same little bun with the small omelette and cheese filling. But no fruit bowl this time.
BTW, DL has gone with Diet Coke as opposed to NW who had Diet Pepsi.
Very dissappointed at the deterioration in lounge and meal standards of the new owners of NW.
Is it really worth your while Delta, to save a few bucks on a liquer and less food, but loose my family and I as customers who have been FF's on NWA for more than a decade?
While the dinner was hot, choices were chicken or veg curry and by the looks of my meal, the whole plane shared one chicken. No dessert. Gone are the wine bottels as well. While I used to snub the el-cheapo whites from Chile, I still prefer them over what we were given yesterday. It is now boxed wine (looks like waxed carton) called "Bandit". And of this you get poured half a plastic glass - once. No second rounds. No after dinner liquers anymore. But you can purchase your whiskey etc. if you want. It used to be free.
Breakfast was the same little bun with the small omelette and cheese filling. But no fruit bowl this time.
BTW, DL has gone with Diet Coke as opposed to NW who had Diet Pepsi.
Very dissappointed at the deterioration in lounge and meal standards of the new owners of NW.
Is it really worth your while Delta, to save a few bucks on a liquer and less food, but loose my family and I as customers who have been FF's on NWA for more than a decade?
Sep 21, 2009, 7:21 am
#2
Join Date: Oct 2005
Programs: NW GE
Posts: 605
Beer and wine are free now, you just have to ask for a refill. DL had 1 free beer/wine, while NW had complimentary free drinks. This is the combination of the two, better for DL customers, worse for NW customers. I believe it has to do with the AF/KL joint venture, IE they have to have similar standards on TATL flights.
I don't think you can claim that Coke vs Pepsi is "deteriorating" -- everyone has their own preference.
I don't think you can claim that Coke vs Pepsi is "deteriorating" -- everyone has their own preference.
Sep 21, 2009, 11:08 am
#3
Join Date: Oct 2005
Location: IND
Programs: DL DM, UA & AA Peeon, Hilton/Starwood Gold
Posts: 875
TATL food is getting worse for sure. I took a photo of my 'chicken wrap' while flying AMS-DTW in August and sent it in to NWA. They apologized and offered miles, but what I was really trying to get them to realize is the quality of the food really has hit rock bottom. My wrap, which I had again a couple weeks back, was void of chicken both times.
Sep 21, 2009, 4:12 pm
#4
FlyerTalk Evangelist & Ambassador: China
Join Date: Aug 2005
Location: DEN
Programs: DL DM/MM, UA 1K, AA Exp, HH Dia, WOH Glob, IHG Plat, Marriott Gold, NA EE, Hertz PC
Posts: 17,421
Yup, I made a small post about this in the MSP-HNL food downgraded thread. Looks like food overall is going by the wayside with DL, another best in class enhancement.
I pretty much had the same meals. Miss the better dinners, mini-wine bottles (beer/wine was always free - nothing new), decent breakfasts, and dessert. Now, only drink service during meals. Last time I recall there was a mid-flight drink service.
I pretty much had the same meals. Miss the better dinners, mini-wine bottles (beer/wine was always free - nothing new), decent breakfasts, and dessert. Now, only drink service during meals. Last time I recall there was a mid-flight drink service.