Removing miles credited from a partner airlines?
Has anyone successfully uncredited miles gotten from flying a partner airlines from your WP account?
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Why? In order to have the miles posted to the FF account of the partner airline? Just the request would sound suspicious to me if I were the airline in question.
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I booked a trip to MAD on DL and another trip continue to IBZ on UX on a separate reservation. NW's system is not giving me the 10K loyalty bonus because it thinks those two reservations are one trip (and having UX segment disqualify the trip to earn 10K bonus miles). If I can remove UX flights from my account history, I should be able to get the 10K.
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Originally Posted by hw711
(Post 12384685)
I booked a trip to MAD on DL and another trip continue to IBZ on UX on a separate reservation. NW's system is not giving me the 10K loyalty bonus because it thinks those two reservations are one trip (and having UX segment disqualify the trip to earn 10K bonus miles). If I can remove UX flights from my account history, I should be able to get the 10K.
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Originally Posted by fti
(Post 12384993)
It is one trip but two reservations, two e-ticket receipts and two ticket numbers. Can't you send them the e-ticket receipts and show them that? It shouldn't be too hard to prove your case. But then again, we are no longer really dealing with NW.
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Originally Posted by hw711
(Post 12386146)
I did all that. The agents I've talked to understand the situation but the computer system doesn't appearantly so I am stuck.
Just incase you haven't done so, my suggestion would be to speak to either the department which credits miles, or the promotions department. Believe me, when you dial that elite line, the customer service reps do not really know a lot about what they are talking about (in certain cases) Let me give you an example, I called yesterday asking why my NW flight from Wednesday had not yet posted to my account and I was told that it was "Q" pending (something I already knew) and that it took 3-5 days. When I told her that it was already 5 days, I got a repeated response of, it is pending. When I called back for another department, they were able to fix my problem within hours. Last month, my r/t to Tokyo earned me a higher elite status. I had called exactly 3 weeks later asking where my welcome package was and elite card. I was told by the elite services line that it had not yet been mailed out and it takes 3 weeks. I checked my mail later that day and had found the card was sent days ago. Lesson learned, ask for a different department. And good luck with your miles/promo request. |
Originally Posted by hw711
(Post 12384685)
I booked a trip to MAD on DL and another trip continue to IBZ on UX on a separate reservation. NW's system is not giving me the 10K loyalty bonus because it thinks those two reservations are one trip (and having UX segment disqualify the trip to earn 10K bonus miles). If I can remove UX flights from my account history, I should be able to get the 10K.
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Originally Posted by flatlined
(Post 12387619)
But if you really do have different e-ticket numbers for the separate reservations, try dumping the UX segment into CO or another FF program. In other words, if you can't go through the door, try a window.
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Originally Posted by hw711
(Post 12387971)
As in try to request miles with another program (I still got the boarding passes)? Now? ie. After I already got WP miles? That's how to get NW to retract my WP miles?
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Just an update. I finally found an agent who is willing to remove the UX flights from my account. She said they usually don't do this but she is making an exception for me just because I'm a valuable NW customer. And my 10K loyalty bonus posted immediately after the UX flights were removed.
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