Who is losing access to Chisholm?

 
Old Sep 4, 09, 1:25 pm
  #1  
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Who is losing access to Chisholm?

According to the new 2010 chart, Silver now gets "priority", gold "higher priority", and platinum "highest priority" to a dedicated phone line, while Diamonds will have a "VIP Line".

I'm trying to figure out what this really means. If it means that Silver-Plat are losing access to Chisholm and will instead get the old SMS desk while Diamonds get to keep Chisholm, or if it means that Silver-Platinum will get to keep Chisholm while Diamonds get sent somewhere else.

All I can say is that, as I am on track to hit 250k eqm by December and thus be Diamond for the next two years, if I lose Chisholm I'm going to be angry.
ifette is offline  
Old Sep 4, 09, 1:43 pm
  #2  
 
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do a search for some posts on this by resalesguy... i think he had a good reply to the pecking order...

Originally Posted by ifette View Post
I'm trying to figure out what this really means. If it means that Silver-Plat are losing access to Chisholm and will instead get the old SMS desk while Diamonds get to keep Chisholm, or if it means that Silver-Platinum will get to keep Chisholm while Diamonds get sent somewhere else.
thezipper is offline  
Old Sep 4, 09, 2:03 pm
  #3  
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To expand on thezipper's comments, here's the thread: http://www.flyertalk.com/forum/north...-vip-line.html

Sounds like Chisholm and CVG will be the two primary call centers for Gold/Plat/Diamonds, with Diamonds always getting Chisholm/CVG.

FWIW, my experiences with the CVG call center have been the best of any of the DL call centers - they can be very Chisholm-like at times.

I believe it was mentioned at the Res DO in December last year that the CVG and Chisholm agents were doing some co-training back then as well...
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