NW/DL is really Goofy

 
Old Aug 27, 09, 11:52 am
  #1  
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Unhappy NW/DL is really Goofy

My traveling companion (NWA SE) and I (NWA GE) purchased tickets at the same time at the same price from NWA.Com to DTW-ATL-ABQ. The trip starts on Friday (Aug28) and returns on Monday (Aug31). The SE was upgraded on the ATL-ABQ leg and the GE is sitting in the back of the bus. The only difference with the reservations SE was a V Class (ATL-ABQ) and GE was U for that leg. Has SE over taken GE?
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Old Aug 27, 09, 11:55 am
  #2  
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I had a GE upgraded at the gate in IAH before I was upgraded at a PE a year or so ago. It was a fellow FT'er. We were both flying standby on this flight. Once he was upgraded, I asked where I was in line and why I hadn't been upgraded. Long story short, I got upgraded eventually but it was interesting to see how the "automated" process really is not always so automated after all.
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Old Aug 27, 09, 2:46 pm
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Originally Posted by FlyingDL View Post
The SE was upgraded on the ATL-ABQ leg and the GE is sitting in the back of the bus. The only difference with the reservations SE was a V Class (ATL-ABQ) and GE was U for that leg.
1. Are you a DL GE or a NW GE? How about your traveling companion?
2. Were there any other ticketing or reservation differences (e.g. your ticket was on 012 stock versus 006, or your companion's reservation had the actual DL flight number versus you having a NW codeshare)?
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Old Aug 27, 09, 3:08 pm
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If I pull up a current itinerary on DL.com, I am still listed as a Gold Elite, even though I have Platinum Elite status on NW. I'm not sure whether or not this hurts my u/g chances. I didn't clear at the 5 day window on my most recent trip, only at 3 days which makes me think that DL isn't processing my status correctly.
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Old Aug 27, 09, 3:12 pm
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The ticket was purchased from NWA.co and we are both NWA elite not DL
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Old Aug 27, 09, 4:05 pm
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Originally Posted by fti View Post
I had a GE upgraded at the gate in IAH before I was upgraded at a PE a year or so ago. It was a fellow FT'er. We were both flying standby on this flight. Once he was upgraded, I asked where I was in line and why I hadn't been upgraded. Long story short, I got upgraded eventually but it was interesting to see how the "automated" process really is not always so automated after all.
What was the reason why you were not upgraded first?
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Old Aug 27, 09, 4:22 pm
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Are you on the same PNR?

If no, I tend to think that the Silver booked just a tad before the Gold did, there was 1 seat left in V, and it went to the Silver since they were confirmed first (even if by mere seconds). If that's what happened (the Silver hit purchase before the Gold), then the Silver would be entitled to the F seat over the Gold since they were ticketed first and were within the upgrade window.
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Old Aug 27, 09, 5:28 pm
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Originally Posted by FlyingDL View Post
My traveling companion (NWA SE) and I (NWA GE) purchased tickets at the same time at the same price from NWA.Com to DTW-ATL-ABQ. The trip starts on Friday (Aug28) and returns on Monday (Aug31). The SE was upgraded on the ATL-ABQ leg and the GE is sitting in the back of the bus. The only difference with the reservations SE was a V Class (ATL-ABQ) and GE was U for that leg. Has SE over taken GE?
Yes.

In Sept. 2006 my wife (Silver at the time) mysteriously received an upgrade two weeks out. I (Plat) flew in coach.

Sometimes they just don't have your number.

Last edited by MikeMpls; Aug 27, 09 at 5:35 pm
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Old Aug 27, 09, 5:36 pm
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Originally Posted by mersk862 View Post
Are you on the same PNR?

If no, I tend to think that the Silver booked just a tad before the Gold did, there was 1 seat left in V, and it went to the Silver since they were confirmed first (even if by mere seconds). If that's what happened (the Silver hit purchase before the Gold), then the Silver would be entitled to the F seat over the Gold since they were ticketed first and were within the upgrade window.
Except that the gold window is 2 days earlier.
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Old Aug 27, 09, 5:47 pm
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Originally Posted by FlyingDL View Post
[B]The only difference with the reservations SE was a V Class (ATL-ABQ) and GE was U for that leg.
Originally Posted by FlyingDL View Post
The ticket was purchased from NWA.co and we are both NWA elite not DL
This smells like a codeshare problem to me. DL flight booked on nwa.com. Also NW has a V class but not a U class (that you can purchase), while DL is just the opposite. Unless, of course, you're looking at your companion's reservation after the upgrade, in which case whatever class they bought gets replaced with DL's V class (F upgrade). You need to look at the ticket receipt to see what fare class your companion purchased.

Originally Posted by mersk862 View Post
Are you on the same PNR?

If no, I tend to think that the Silver booked just a tad before the Gold did, there was 1 seat left in V, and it went to the Silver since they were confirmed first (even if by mere seconds). If that's what happened (the Silver hit purchase before the Gold), then the Silver would be entitled to the F seat over the Gold since they were ticketed first and were within the upgrade window.
It sounds like you're talking about an upgrade that occurs right at purchase. I don't (yet) know the intricacies of the DL upgrade system but that sounds impossible on a DL U fare, even within the 3 day upgrade window with V space available.
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Old Aug 27, 09, 6:03 pm
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Originally Posted by NWA012 View Post
What was the reason why you were not upgraded first?
I have no idea. I did mention to the GA that a lower-tier elite had just been upgraded. To his credit, the other guy was ready to give me his UG but I said that was not the way it should be done. I did get UG'd as well, as I said.
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Old Aug 27, 09, 6:05 pm
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Originally Posted by Stripe View Post
It sounds like you're talking about an upgrade that occurs right at purchase. I don't (yet) know the intricacies of the DL upgrade system but that sounds impossible on a DL U fare, even within the 3 day upgrade window with V space available.
I've done it several times before - never as a Gold, but several times at Silver and Platinum.

Once within the window on Delta - you confirm right into F - when you go through the purchase screens, you choose a seat assignment in F and you're confirmed right away - you never see Y.

Good on all fares, even down to a T.
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Old Aug 27, 09, 8:59 pm
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Originally Posted by mersk862 View Post
I've done it several times before - never as a Gold, but several times at Silver and Platinum.

Once within the window on Delta - you confirm right into F - when you go through the purchase screens, you choose a seat assignment in F and you're confirmed right away - you never see Y.

Good on all fares, even down to a T.
Does this still happen?

I'm a NW Plat who booked a ticket the morning of departure (SEA-SLC-xxx). SEA-SLC was a CRJ but SLC-xxx was an MD-90. In fact, it was purchased as a "Y" fare. No upgrade until after ticketing though I did get it pretty quickly - I'd say about 5 minutes later.

-RM
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Old Aug 27, 09, 9:51 pm
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Originally Posted by RobOnLI View Post
Does this still happen?

I'm a NW Plat who booked a ticket the morning of departure (SEA-SLC-xxx). SEA-SLC was a CRJ but SLC-xxx was an MD-90. In fact, it was purchased as a "Y" fare. No upgrade until after ticketing though I did get it pretty quickly - I'd say about 5 minutes later.

-RM
While I haven't booked any Y fares lately, I've booked two trips on 006 stock and DL metal in the past month that were within my upgrade window and I chose F seats at seat assignment time (before I finalized the reservation and hit purchase) and was confirmed in F the entire time.
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Old Aug 28, 09, 1:26 am
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Originally Posted by mersk862 View Post
While I haven't booked any Y fares lately, I've booked two trips on 006 stock and DL metal in the past month that were within my upgrade window and I chose F seats at seat assignment time (before I finalized the reservation and hit purchase) and was confirmed in F the entire time.
Thanks, Mersk. That tells me that DL is keeping us NW elites as second class <g> (Here come the posts about how DL sucks).

BTW, the return flights were also within the Plat elite upgrade window and while they didn't upgrade when I was choosing seats, they did upgrade at the same time the outbound did (about 5 minutes after the ticket was purchased).

Personally, I don't mind if I get upgraded when I'm choosing seats or 5 minutes later, just as long as the upgrades come if V/X class is available.

-RM
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