The New NWA.com [Please Post Comments, Critiques & Bug Reports]
Jul 31, 2008, 6:53 pm
#46
Join Date: Nov 2004
Location: Nashville
Programs: DL DM 3 MM AA PLAT HH Lifetime Diamond Marriott Plat AMB lifetime titanium Hertz PC
Posts: 6,187
Looks too "square-ish"
I'll admit it looks good on the eyes but whoever designed the images and layouts can have softer corners to make it even better.
And yeah, I don't like how you have to click more in order to get to your reservations and look at your seat assignments.
I'll admit it looks good on the eyes but whoever designed the images and layouts can have softer corners to make it even better.
And yeah, I don't like how you have to click more in order to get to your reservations and look at your seat assignments.
Jul 31, 2008, 6:56 pm
#47
Join Date: Mar 2007
Location: US
Programs: DL GE
Posts: 1,654
Ughh.. I wish I didn't have to click on the tabs and navigate to My Account Settings or View Reservations that used to be boom right in front of me.
I know they expect some people are coming to the site to book tickets, but I liked be able to get to these items fast w/o having to think, or navigate.
Just my 2 cents.
I know they expect some people are coming to the site to book tickets, but I liked be able to get to these items fast w/o having to think, or navigate.
Just my 2 cents.
Jul 31, 2008, 8:05 pm
#48
Join Date: Sep 2004
Location: BDL
Programs: NWA Platinum, HHonors Diamond, SPG, YX, AA
Posts: 5,351
Jul 31, 2008, 8:29 pm
#49
Join Date: Jun 2004
Location: BNA
Programs: DL FO - CO Gold
Posts: 618
Sucks
Jul 31, 2008, 9:45 pm
#50
Join Date: Nov 2006
Location: CHI/MSP
Programs: Delta Platinum, United Prem Exec
Posts: 1,334
Looks nice, more "modern" than before. Would be nice if "My NWA Info" was showing without a click. I need to play with it more though. 
Ooh, when viewing a reservation and clicking the "Sandwich and Salad Meals for sale" link, I like this new design better. Much cleaner and easier to read.
Ooh, when viewing a reservation and clicking the "Sandwich and Salad Meals for sale" link, I like this new design better. Much cleaner and easier to read.
Last edited by TheMoose; Jul 31, 2008 at 9:54 pm
Jul 31, 2008, 10:16 pm
#51
In memoriam
Join Date: May 2005
Location: DAL
Programs: SWA A list preferred and CP, Hilton Lifetime Diamond, Hertz President's club
Posts: 9,803
Total failure for useability. The site is now designed strictly for booking your reservations and not managing them. And the booking part is the thing I am on there for the least.
I would venture to say the most hits to NWA.com are for checking the status of a flight, and they have now buried this (big mistake). Second most hits is probably for managing existing reservations, also buried and when you find it the new manage my reservation page is HORRIBLE.
The small amount of info on the My NWA is a waste of space. Fill that space with a link to manage reservations and acct summary!!!!! also check in.
Major disappointment! anyone have a link to a funcational version of the old design?
I would venture to say the most hits to NWA.com are for checking the status of a flight, and they have now buried this (big mistake). Second most hits is probably for managing existing reservations, also buried and when you find it the new manage my reservation page is HORRIBLE.
The small amount of info on the My NWA is a waste of space. Fill that space with a link to manage reservations and acct summary!!!!! also check in.
Major disappointment! anyone have a link to a funcational version of the old design?
Jul 31, 2008, 10:26 pm
#52
Join Date: Nov 2006
Location: CHI/MSP
Programs: Delta Platinum, United Prem Exec
Posts: 1,334
I think it's different and we're all not used to it yet, but I'm starting to like some of the new designs as I play with the site more.
Jul 31, 2008, 11:19 pm
#53
Join Date: Mar 2007
Location: US
Programs: DL GE
Posts: 1,654
Well I did this to fix my problem with it.. 
http://i195.photobucket.com/albums/z...f/NWALinks.jpg
I am sure most people know Firefox and IE allow this, but if it helps just one person, then I have done my job. ^
http://i195.photobucket.com/albums/z...f/NWALinks.jpg
I am sure most people know Firefox and IE allow this, but if it helps just one person, then I have done my job. ^
Aug 1, 2008, 12:30 am
#55
Join Date: Jun 2005
Location: AUS
Programs: AA Exec Platinum/MM, DL Gold/MM, Hilton Diamond, Accor Platinum, Hertz Presidents Circle
Posts: 6,958
Problem on the mobile site: when you call up a reservation the seat numbers used to be links that took you to the seat selection page. Now they aren't links and I can't change seats using my PDA.
Aug 1, 2008, 7:46 am
#56
FlyerTalk Evangelist
Join Date: Oct 2003
Location: Floating around
Programs: UA 1K (1MM), DL Gold (1MM), Marriott LTT
Posts: 10,335
I don't see how they've buried this? When you go to the new home page, there is a big tab in the middle that says "Flight & Gate Status". One click and you're there. Is this "buried"?
I think it's different and we're all not used to it yet, but I'm starting to like some of the new designs as I play with the site more.
I think it's different and we're all not used to it yet, but I'm starting to like some of the new designs as I play with the site more.
I agree with the OP - the two most important features of nwa.com are now "hidden" and require more clicks to get to. That, from a usability standpoint, is the worst thing a web developer can do.
-RM
Aug 1, 2008, 7:57 am
#57
Join Date: Nov 2006
Location: CHI/MSP
Programs: Delta Platinum, United Prem Exec
Posts: 1,334
Aug 1, 2008, 8:09 am
#58
Join Date: May 2002
Location: Mooresville, IN
Programs: HH-Diamond
Posts: 25
Flight Status
Too bad the Flight Status page is now a click away from the home page.
I use it all the time (and I'm sure that limo drivers, hotel shuttle drivers, bus drivers, people picking up pax use just as much).
I have some suggestions for the flight status page:
The old Flight Status page used bold face for the category names (gate, actual, scheduled, aircraft, etc.) while the post-8/1/08 page uses the same font for both the category and value.
As well, the font size used is much smaller despite the available real estate on the page. Any chance it could be bumped up a few sizes?
I use it all the time (and I'm sure that limo drivers, hotel shuttle drivers, bus drivers, people picking up pax use just as much).
I have some suggestions for the flight status page:
The old Flight Status page used bold face for the category names (gate, actual, scheduled, aircraft, etc.) while the post-8/1/08 page uses the same font for both the category and value.
As well, the font size used is much smaller despite the available real estate on the page. Any chance it could be bumped up a few sizes?
Aug 1, 2008, 9:07 am
#59
Join Date: Aug 2007
Location: MRY/SFO/SJC
Programs: AS MVP, Hilton Diamond, IHG Gold
Posts: 7,784
Aug 1, 2008, 10:07 am
#60
Join Date: Dec 2007
Location: Madison, wi
Programs: DL Diamond, Priority Club Platinum, Emerald Aisle Executive
Posts: 185
I don't care what I could have got to eat in WBC in July, I want to know what I'm getting in August and Sept.
