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Award travel to Northern South America no longer available online?

Award travel to Northern South America no longer available online?

 
Old Jan 18, 08, 8:25 am
  #1  
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Join Date: Aug 2006
Location: DCA
Programs: DL PE, Hyatt Diamond, HH Gold, UA Prem, PC Plat
Posts: 651
Award travel to Northern South America no longer available online?

A couple of weeks ago, I booked an award flight to LIM for this spring without any difficulty, and selecting from options on multiple partner airlines.

Because one of my preferred flights was unavailable, I began checking on nwa.com each day to see if any availability had opened up.

Last weekend, I began receiving this message instead of results from nwa.com:
"We are unable to book reservations online for the city or cities highlighted below. Please contact Northwest Reservations at 1-800-225-2525 to purchase your desired travel. (Message 110)."

I sent a TTU, and received the following reply: "checking availability for Lima is not available online. I know it is an inconvenience but you will need to call to check on availability."

To satisfy my curiosity, I checked a few other airports in the Northern South America region, including CCS, BOG, and CUZ. For all of them, I receive either the Message 110 or an ugly looking Message 106 (a database exception).

Anyone know what's up?
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