Website vs. res difference?

 
Old Jan 17, 08, 4:15 pm
  #1  
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Website vs. res difference?

I've booked award travel to Europe for next Fall, and I got J over but only Y return. Cruising the website today, I spotted standard award availability the day before my current schedule, so I called res right away to nail it down.

I gave her the flights, but she said all she could see was upgrade inventory.

I scrolled down the page and checked the date, and there were several places where the flight showed up with PerkSaver availability, but res couldn't see them.

Anyone have any idea what's going on?

PS - I wound up booking different flights on KLM, but I would have preferred NW metal. Oh well -- biz is biz, right?
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Old Jan 17, 08, 4:37 pm
  #2  
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I tried dummy booking my original choice, and it kept asking me to select another flight, so clearly the website is out of sync with reality.
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Old Jan 17, 08, 5:10 pm
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Were you calling nwa.com support number? They can usually see what you are looking at online while the regular RAs cannot.
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Old Jan 17, 08, 7:00 pm
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Originally Posted by spartacus View Post
Were you calling nwa.com support number? They can usually see what you are looking at online while the regular RAs cannot.
That's news to me.

I assumed that the plat res line would be as high as I could go.

Educate me.
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