What are my rights for a Cancellation?
Nov 7, 2002, 4:08 pm
#1
Original Poster
Join Date: May 2000
Location: lax - mci - bos
Programs: nowadays: dl pm, formerly: hp plat/us cp/aa exp, nw plat
Posts: 239
What are my rights for a Cancellation?
I had a flight tonight EWR-DTW continuing on to LGW. They cancelled the flight due to "ATC or Weather" according to the online flight status.
I called customer service and they said the best they could do is reschedule me for tomorrow and possibly extend my trip by an extra day. Unfortunately, that won't work because of schedule conflicts at work!!
Do I have any reasonable grounds for a complete reschedule (like for 2+ weeks into the future) or a refund or anything??
Thanks,
Shane
I called customer service and they said the best they could do is reschedule me for tomorrow and possibly extend my trip by an extra day. Unfortunately, that won't work because of schedule conflicts at work!!
Do I have any reasonable grounds for a complete reschedule (like for 2+ weeks into the future) or a refund or anything??
Thanks,
Shane
Nov 7, 2002, 7:43 pm
#2
Join Date: Jul 2000
Location: FLL
Posts: 1,679
You might be successful to ask for a refund. You could ask for a complete reschedule and sometimes they are flexible. If they have few seats in your ticketed class (like V, K, L, whatever) then they can sometimes be stubborn.
Nov 7, 2002, 7:48 pm
#3
Join Date: Aug 2000
Programs: I am an AS employee, but my comments do not represent the company in any official capacity.
Posts: 4,343
This happened to me once (on CO) and I told them their rebooking didn't work for me. They offered to give me the full value of my ticket (it was a cheap fare -- don't remember exactly what fare code) to use within a year on any CO ticket.
I was satisfied with that and took it. I would assume that NW would do the same thing. It's certainly not an unreasonable request.
edited to add
Remember to start out asking politely as opposed to "demanding" anything. IME, you generally get further that way.
[This message has been edited by eastwest (edited 11-07-2002).]
I was satisfied with that and took it. I would assume that NW would do the same thing. It's certainly not an unreasonable request.
edited to add
Remember to start out asking politely as opposed to "demanding" anything. IME, you generally get further that way.
[This message has been edited by eastwest (edited 11-07-2002).]
Nov 7, 2002, 7:57 pm
#4
Join Date: Dec 2001
Location: DL tin elite flying between TYS -VIE / ILZ / BTS
Programs: DL, ZSR, MHD ;)
Posts: 938
1. Go to www.onetravel.com
2. Click "Rules of the Air" at the left side
3. Choose "Northwest" and "Flight Delays – Cancellations – Misconnections"
4. Read.
Hope it helps.
2. Click "Rules of the Air" at the left side
3. Choose "Northwest" and "Flight Delays – Cancellations – Misconnections"
4. Read.
Hope it helps.
Nov 7, 2002, 8:16 pm
#5
Original Poster
Join Date: May 2000
Location: lax - mci - bos
Programs: nowadays: dl pm, formerly: hp plat/us cp/aa exp, nw plat
Posts: 239
Thanks Everyone! I did visit onetravel.com, but it said "For Domestic U.S. Travel on Northwest" and since I am going to London, UK, it isn't clear to me if Rule 240 applies to international travel.
I'll go ahead and call and ask nicely to see what happens.
Thanks!!
I'll go ahead and call and ask nicely to see what happens.
Thanks!!
Nov 7, 2002, 8:19 pm
#6
Join Date: Jul 2002
Location: bos
Posts: 11
Thanks for the great link Jano.
I wish I had known some of the information when I was stuck overnight at MSP.
I wish I had known some of the information when I was stuck overnight at MSP.