NWA.com = Non upgradeable fares?!
Feb 24, 2002, 2:20 pm
#1
Original Poster
Join Date: Apr 2000
Location: Va Beach, Va, USA
Posts: 244
NWA.com = Non upgradeable fares?!
First, NWA.Com does not allow me to book more than on passenger at a time for a family trip to Vegas (ORF-LAS) for mid-May.
So, I then booked every passenger seperately and planned on upgrading several of us using miles. The Fare priced out at $275 ($15 more than a non-stop Southwest fare).
Luckily, I attempted the upgrade the next day. I was told that I booked a "promotional internet only Orbitz" fare, and that they were nonupgradeable...
This was strange since I did not enter any special promotional code to get the fares. Since it was within 24 hours, I was able to cancel the reservations and re-book with the WorlPerks agent for $280/passenger (a whole $5 difference). She then upgraded the seats. If I had waited another day, I would have had to pay a $100 change fee for each person to do the upgrade.
Has anyone else had the good fortune of purchasing promotional fares at nwa.com without entering a promotional code?
Also, since I rebooked via the phone, I lose any online booking bonuses. Should I email NWA and try to get the bonus miles anyways? I also used a WorldPerks Visa which is supposed to = 5 miles/$1 spent buying directly from NWA, but it specifically states:
Eligible Northwest Airlines charges include Northwest Airlines tickets and gift certificates purchased through Northwest Reservations at 1-800-225-2525, nwa.com and City and Airport Ticket offices
Since I bought from the WorldPerks 800#, will I lose that too?
So, I then booked every passenger seperately and planned on upgrading several of us using miles. The Fare priced out at $275 ($15 more than a non-stop Southwest fare).
Luckily, I attempted the upgrade the next day. I was told that I booked a "promotional internet only Orbitz" fare, and that they were nonupgradeable...
This was strange since I did not enter any special promotional code to get the fares. Since it was within 24 hours, I was able to cancel the reservations and re-book with the WorlPerks agent for $280/passenger (a whole $5 difference). She then upgraded the seats. If I had waited another day, I would have had to pay a $100 change fee for each person to do the upgrade.
Has anyone else had the good fortune of purchasing promotional fares at nwa.com without entering a promotional code?
Also, since I rebooked via the phone, I lose any online booking bonuses. Should I email NWA and try to get the bonus miles anyways? I also used a WorldPerks Visa which is supposed to = 5 miles/$1 spent buying directly from NWA, but it specifically states:
Eligible Northwest Airlines charges include Northwest Airlines tickets and gift certificates purchased through Northwest Reservations at 1-800-225-2525, nwa.com and City and Airport Ticket offices
Since I bought from the WorldPerks 800#, will I lose that too?
Feb 24, 2002, 2:58 pm
#2
Join Date: Jul 1999
Location: Land of 10,000 Upgrades
Posts: 9,465
A: I have never had a problem booking more than one person at a time on NWA.com.
B: Whether or not you enter a promotional code, a gold star will appear any time you are booking a promo fare.
C: Did you read the fare rules? Probably not, since they should have told you your fare was not upgradeable.
D: I doubt you will get the booking bonus even if you ask. You voluntarily waived the bonus when you re-booked by phone.
E: You bought the tickets from NW. You will most certainly get the Visa bonus.
B: Whether or not you enter a promotional code, a gold star will appear any time you are booking a promo fare.
C: Did you read the fare rules? Probably not, since they should have told you your fare was not upgradeable.
D: I doubt you will get the booking bonus even if you ask. You voluntarily waived the bonus when you re-booked by phone.
E: You bought the tickets from NW. You will most certainly get the Visa bonus.
Feb 24, 2002, 3:13 pm
#3
Original Poster
Join Date: Apr 2000
Location: Va Beach, Va, USA
Posts: 244
A: I have never had a problem booking more than one person at a time on NWA.com.
Go try it now, ORF-LAS 5/9 return 5/13. Choose morning for both trips. Then, choose more than 1 (2 is fine) passengers and then seach by "best available fares". You'll get this:
Because of your passenger combination, we're having trouble booking this flight for you. Please try booking your passengers separately, or try another flight. If you have already tried this solution and continue to receive this error message please call us at 800-692-6955.
B: Whether or not you enter a promotional code, a gold star will appear any time you are booking a promo fare.
No gold star appeared
C: Did you read the fare rules? Probably not, since they should have told you your fare was not upgradeable.
Nothing unusual about them, here they are:
- A fee of 100.00 USD will be charged for itinerary changes after the ticket is issued.Ticket is non-refundable.
- Refer to our Customers First policy when purchasing tickets.
- Refer to our policy when booking unaccompanied children up through age 17.
- Tickets are nontransferable.
- See an overview of all the rules and restrictions applicable for this fare.
- View the complete penalty rules for changes and cancellations associated with this fare.
-I have read and accept the rules and restrictions.
From: Norfolk, VA (ORF-Norfolk Intl.)
To: Las Vegas, NV (LAS-McCarran Intl.)
(and return)
Fare Basis Code: KPR7NR
SURCHARGES NOT INCLUDED UNTIL ITIN PRICED
ORFLAS-NW 25FEB02 *RULE DISPLAY* TARIFF 011 RULE 3100
-FARE BASIS USD TAX TOTAL PTC FT
KPR7NR R 240.00 18.00 258.00 ADT EX
KPR7NR/IN00 R 0.00 0.00 0.00 INF EX
KPR7NR/INF50 R 120.00 9.00 129.00 INS EX
BOOKING CODES K KN
FIRST TRAVEL -14FEB02 LAST TRAVEL - 3AUG02
TRAVEL COMPLETE - 3AUG02
SEASONS - NO RESTRICTION
PENALTIES - CHANGE-100.00 USD
CANCEL-NON REF
FOR ALL CONDITIONS SEE TEXT RULE
DAY/TIME - MON/THU/FRI/SUN ALL DAY
ADV RES/TKT - RES REQ 7 DAYS BEFORE DEPART
TKTG WITHIN 1 DAY AFTER RESERVATIONS
OR AT LEAST 7 DAYS BEFORE DEPART
WHICHEVER IS EARLIER
STANDBYS NOT PERMITTED-PSGR MAY
FURTHER RESTR APPLY SEE TEXT RULE
MIN STAY - NO RESTRICTION
MAX STAY - NO RESTRICTION
BLACKOUTS - 24MAY02 27MAY02 07JUL02
SURCHARGES - NONE
STOPOVERS - NOT PERMITTED
TRANSFERS - 8 ONLINE PERMITTED OUTBOUND 4 INBOUND 4
FLT APPLIC - NO RESTRICTION
CHILD DISC - 1ST INF UNDER 2 YRS FREE NO SEAT
1ST-2ND INS UNDER 2 YRS 50 PCT WITH SEAT
OTHER DISC - SEE TEXT RULE
COMBINABLTY - SEE TEXT RULE
ELIGIBILITY - NO RESTRICTION
ACCOM PSGR - NO RESTRICTION
TVL RESTR - RETURN BEGIN BY 03AUG02 MIDNIGHT
SALES RESTR - TKT BY MAIL PTA PTA-TKT PERMITTED
EXTENSION OF TICKET VALIDITY PERMITTED UNDER
GUIDELINES SET FORTH BY CARRIER. CONTACT
CARRIER FOR DETAILS.
NEGOTIATED - NO RESTRICTION
TKT ENDORSE - ORIGINAL TKT -
NW ONLY/NONREF/CHG FEE MUST APPEAR IN
ENDORSEMENT BOX
APPLICATION - SEE TEXT RULE
TOUR DISC - SEE TEXT RULE
AGENT DISC - SEE TEXT RULE
INDUSTRY FARE TYPE - XPN - INSTANT PURCHASE NONREFUNDABLE
PFCS MAY VARY BY RTG
ROUTING 209 FROM ORF-NW-NYC/EWR-NW-CLE/DTT-NW-
OR FROM ORF-NW-RIC-NW-BOS-NW-HPN-NW-
ALB-NW-PHL-NW-ERI-NW-CLE-NW-CAK-NW-CHI-
NW-CLE/DTT-NW-
OR FROM ORF-NW-RIC-NW-BOS-NW-BDL-NW-
EWR/NYC-NW-PHL-NW-ERI-NW-CLE-NW-CAK-NW-
CHI-NW-CLE/DTT-NW-
OR FROM ORF-NW-RIC-NW-BOS-NW-HPN-NW-
ALB-NW-PHL-NW-MHT-NW-BOS-NW-EWR/NYC-NW-
CLE/DTT-NW-
OR FROM ORF-NW-RIC-NW-BOS-NW-BDL-NW-
EWR/NYC-NW-PHL-NW-MHT-NW-BOS-NW-EWR/
NYC-NW-CLE/DTT-NW-
D: I doubt you will get the booking bonus even if you ask. You voluntarily waived the bonus when you re-booked by phone.
I didn't do it voluntarily, there is no way to book the $280 normal fare on nwa.com.
E: You bought the tickets from NW. You will most certainly get the Visa bonus.
Good!
Does any of this change your opinion?
[This message has been edited by mat123 (edited 02-24-2002).]
Go try it now, ORF-LAS 5/9 return 5/13. Choose morning for both trips. Then, choose more than 1 (2 is fine) passengers and then seach by "best available fares". You'll get this:
Because of your passenger combination, we're having trouble booking this flight for you. Please try booking your passengers separately, or try another flight. If you have already tried this solution and continue to receive this error message please call us at 800-692-6955.
B: Whether or not you enter a promotional code, a gold star will appear any time you are booking a promo fare.
No gold star appeared
C: Did you read the fare rules? Probably not, since they should have told you your fare was not upgradeable.
Nothing unusual about them, here they are:
- A fee of 100.00 USD will be charged for itinerary changes after the ticket is issued.Ticket is non-refundable.
- Refer to our Customers First policy when purchasing tickets.
- Refer to our policy when booking unaccompanied children up through age 17.
- Tickets are nontransferable.
- See an overview of all the rules and restrictions applicable for this fare.
- View the complete penalty rules for changes and cancellations associated with this fare.
-I have read and accept the rules and restrictions.
From: Norfolk, VA (ORF-Norfolk Intl.)
To: Las Vegas, NV (LAS-McCarran Intl.)
(and return)
Fare Basis Code: KPR7NR
SURCHARGES NOT INCLUDED UNTIL ITIN PRICED
ORFLAS-NW 25FEB02 *RULE DISPLAY* TARIFF 011 RULE 3100
-FARE BASIS USD TAX TOTAL PTC FT
KPR7NR R 240.00 18.00 258.00 ADT EX
KPR7NR/IN00 R 0.00 0.00 0.00 INF EX
KPR7NR/INF50 R 120.00 9.00 129.00 INS EX
BOOKING CODES K KN
FIRST TRAVEL -14FEB02 LAST TRAVEL - 3AUG02
TRAVEL COMPLETE - 3AUG02
SEASONS - NO RESTRICTION
PENALTIES - CHANGE-100.00 USD
CANCEL-NON REF
FOR ALL CONDITIONS SEE TEXT RULE
DAY/TIME - MON/THU/FRI/SUN ALL DAY
ADV RES/TKT - RES REQ 7 DAYS BEFORE DEPART
TKTG WITHIN 1 DAY AFTER RESERVATIONS
OR AT LEAST 7 DAYS BEFORE DEPART
WHICHEVER IS EARLIER
STANDBYS NOT PERMITTED-PSGR MAY
FURTHER RESTR APPLY SEE TEXT RULE
MIN STAY - NO RESTRICTION
MAX STAY - NO RESTRICTION
BLACKOUTS - 24MAY02 27MAY02 07JUL02
SURCHARGES - NONE
STOPOVERS - NOT PERMITTED
TRANSFERS - 8 ONLINE PERMITTED OUTBOUND 4 INBOUND 4
FLT APPLIC - NO RESTRICTION
CHILD DISC - 1ST INF UNDER 2 YRS FREE NO SEAT
1ST-2ND INS UNDER 2 YRS 50 PCT WITH SEAT
OTHER DISC - SEE TEXT RULE
COMBINABLTY - SEE TEXT RULE
ELIGIBILITY - NO RESTRICTION
ACCOM PSGR - NO RESTRICTION
TVL RESTR - RETURN BEGIN BY 03AUG02 MIDNIGHT
SALES RESTR - TKT BY MAIL PTA PTA-TKT PERMITTED
EXTENSION OF TICKET VALIDITY PERMITTED UNDER
GUIDELINES SET FORTH BY CARRIER. CONTACT
CARRIER FOR DETAILS.
NEGOTIATED - NO RESTRICTION
TKT ENDORSE - ORIGINAL TKT -
NW ONLY/NONREF/CHG FEE MUST APPEAR IN
ENDORSEMENT BOX
APPLICATION - SEE TEXT RULE
TOUR DISC - SEE TEXT RULE
AGENT DISC - SEE TEXT RULE
INDUSTRY FARE TYPE - XPN - INSTANT PURCHASE NONREFUNDABLE
PFCS MAY VARY BY RTG
ROUTING 209 FROM ORF-NW-NYC/EWR-NW-CLE/DTT-NW-
OR FROM ORF-NW-RIC-NW-BOS-NW-HPN-NW-
ALB-NW-PHL-NW-ERI-NW-CLE-NW-CAK-NW-CHI-
NW-CLE/DTT-NW-
OR FROM ORF-NW-RIC-NW-BOS-NW-BDL-NW-
EWR/NYC-NW-PHL-NW-ERI-NW-CLE-NW-CAK-NW-
CHI-NW-CLE/DTT-NW-
OR FROM ORF-NW-RIC-NW-BOS-NW-HPN-NW-
ALB-NW-PHL-NW-MHT-NW-BOS-NW-EWR/NYC-NW-
CLE/DTT-NW-
OR FROM ORF-NW-RIC-NW-BOS-NW-BDL-NW-
EWR/NYC-NW-PHL-NW-MHT-NW-BOS-NW-EWR/
NYC-NW-CLE/DTT-NW-
D: I doubt you will get the booking bonus even if you ask. You voluntarily waived the bonus when you re-booked by phone.
I didn't do it voluntarily, there is no way to book the $280 normal fare on nwa.com.
E: You bought the tickets from NW. You will most certainly get the Visa bonus.
Good!
Does any of this change your opinion?
[This message has been edited by mat123 (edited 02-24-2002).]
Feb 24, 2002, 3:52 pm
#4
Join Date: Oct 2000
Location: Munich, Germany
Programs: LH HON, DL FO/MM, Marriott Lifetime Platinum, Accor Lifetime Platinum, Sixt Diamond
Posts: 6,174
Looks like a regular published fare to me... 
