CO Gold on NW/KL
#1
Original Poster
Join Date: Dec 2000
Location: Cleveland, OH, USA, UA Silver, Hilton Gold
Posts: 771
CO Gold on NW/KL
I'm flying CLE-DTW-AMS-TXL-AMS-DTW-CLE at the end of the month (all NW metal except intra-European segments which are KLM Cityhopper). I have a few questions about what to expect:
1) Is there anything in the way of Elite seating in coach for CO Gold Elites on the transatlantic segments or on KLM in Europe? I asked when requesting my seat assignments, but the agent said that since my companion did not have status, the computer wouldn't let her do it. Is there any way around this? Should I just call back and ask another agent?
2) What are the best coach seats in a NW DC-10-30?
3) Will there be any elite check-in privileges in Berlin for CO golds?
4) Is there courtesy pre-boarding for CO golds in AMS & TXL? My last experience in AMS and FCO on NW/KL was a mad rush to the gate as soon as boarding is announced.
Thanks for any info!
1) Is there anything in the way of Elite seating in coach for CO Gold Elites on the transatlantic segments or on KLM in Europe? I asked when requesting my seat assignments, but the agent said that since my companion did not have status, the computer wouldn't let her do it. Is there any way around this? Should I just call back and ask another agent?
2) What are the best coach seats in a NW DC-10-30?
3) Will there be any elite check-in privileges in Berlin for CO golds?
4) Is there courtesy pre-boarding for CO golds in AMS & TXL? My last experience in AMS and FCO on NW/KL was a mad rush to the gate as soon as boarding is announced.
Thanks for any info!
#2
Suspended
Join Date: May 2001
Location: DUS
Posts: 4,004
You should be able to get two seats in the Select Seating zone, even if your companion has no status, they have to be in the same booking and a better trained agent should do that.
If the european flight is operated by KL Cityhopper, I doubt, that there is a seperate boarding call or a seperate KL/NW line at TXL, but I never was to TXL on KL...
KL Cityhopper planes have one class configurations...
If it is a Fokker 70, try to get seats in row 1 or 11.
If the european flight is operated by KL Cityhopper, I doubt, that there is a seperate boarding call or a seperate KL/NW line at TXL, but I never was to TXL on KL...
KL Cityhopper planes have one class configurations...
If it is a Fokker 70, try to get seats in row 1 or 11.
#3
FlyerTalk Evangelist
Join Date: Oct 1999
Location: So Fla & NYC
Programs: DL DM/2MM, UA MM, BV LT Titanium, HH Diamond
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Nothing special doing at TXL for any Elites that I noticed (I am CO Plat). However, at TXL I was given extremely courteous and careful consideration in changing seats on the Cityhopper but I don;t know whether this was due to status, a C class ticket or maybe just that there are nice people at that desk.
The best seats on the Cityhopper are the bulkheads because there is a lot of room to stretch out, but no seats that I have ever been in on the Fokkers are really terrible.
The best seats on the Cityhopper are the bulkheads because there is a lot of room to stretch out, but no seats that I have ever been in on the Fokkers are really terrible.
#4
Original Poster
Join Date: Dec 2000
Location: Cleveland, OH, USA, UA Silver, Hilton Gold
Posts: 771
Thanks for the info.
I just called NW again and they said their computer was not even showing me as CO Gold (Which apparently it is supposed to do). The agent told me to call the CO Elite line and ask them to go into the NW record and change to the elite seating. I called CO and the agent said that she cannot go into the record and make seating assignments but she could request seats from NW. I persisted and she put me on hold and called NW herself. They were able to put me and my companion into first row of coach on the 2 domestic sectors and row 22 on the DC-10's to/from AMS. How are 22A & B on the DC-10-30? Is the bulge from the door going to be a big problem? Will there be a lot of traffic there (It doesn't look like there's a lav or galley there)? I guess you can't pre-select seats on KLM, huh? Is it strictly done at check-in or is there a window in which you can call and request seats?
I'm just thrilled I won't have to crawl over someone to get up and move around and that I won't have someone's reclining head in my lap for 8 hours. Anyone else ever sit in those seats?
I just called NW again and they said their computer was not even showing me as CO Gold (Which apparently it is supposed to do). The agent told me to call the CO Elite line and ask them to go into the NW record and change to the elite seating. I called CO and the agent said that she cannot go into the record and make seating assignments but she could request seats from NW. I persisted and she put me on hold and called NW herself. They were able to put me and my companion into first row of coach on the 2 domestic sectors and row 22 on the DC-10's to/from AMS. How are 22A & B on the DC-10-30? Is the bulge from the door going to be a big problem? Will there be a lot of traffic there (It doesn't look like there's a lav or galley there)? I guess you can't pre-select seats on KLM, huh? Is it strictly done at check-in or is there a window in which you can call and request seats?
I'm just thrilled I won't have to crawl over someone to get up and move around and that I won't have someone's reclining head in my lap for 8 hours. Anyone else ever sit in those seats?
#5
Join Date: Aug 2001
Posts: 3,673
No preselection on KLM European flight in economy class, even for KLM elites. You can usually put in a request for an aisle or window, and elites do get to sit at the front of the cabin in general.
KLM pre-boarding seems to depend on the boarding area's layout: at gates where the boarding pass is scanned just before boarding, elites usually get a pre-boarding call. In AMS, boarding passes are scanned upon entering the waiting area at the gate, denying gate agents any means to screen passengers afterwards(they don't).
KLM pre-boarding seems to depend on the boarding area's layout: at gates where the boarding pass is scanned just before boarding, elites usually get a pre-boarding call. In AMS, boarding passes are scanned upon entering the waiting area at the gate, denying gate agents any means to screen passengers afterwards(they don't).
#6
Join Date: Sep 2000
Location: New York, New York
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Posts: 4,682
<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by guy44134:
Thanks for the info.
I just called NW again and they said their computer was not even showing me as CO Gold (Which apparently it is supposed to do). </font>
Thanks for the info.
I just called NW again and they said their computer was not even showing me as CO Gold (Which apparently it is supposed to do). </font>