Early AM flight delayed w/o notice
Jul 24, 2007, 5:02 pm
#32
Join Date: Jan 2005
Posts: 8,884
Yes, a two-hour delay due to FAA regulations definitely qualifies as a "serious" delay, and they should have notified OP in that huge 3-hour window between when they might have decided they needed a delay until when the OP awoke to go to the airport. Again, as I've said before, shame on NWA for not using their Magic 8 Ball. If they haven't learned by now that frequent travelers require this of them, they'll never learn.
And yes, let's ignore anything the OP did wrong because it might actually balance the debate, and we wouldn't want that; a balanced debate does not lead to easy bashing of NWA because there's all those pesky facts and actions that need to be reconciled first.
And yes, let's ignore anything the OP did wrong because it might actually balance the debate, and we wouldn't want that; a balanced debate does not lead to easy bashing of NWA because there's all those pesky facts and actions that need to be reconciled first.
Jul 25, 2007, 2:55 am
#33
Join Date: Nov 2006
Location: MEL
Programs: DL, QF, QR Gold, MR Lifetime Gold
Posts: 6,999
) with all sorts of tools. It is helpful to use these tools but I don't think it should be necessary. I believe that, in principle, when someone buys a service, a delay in the delivery of that service should be proactively notified to the customer. The pax shouldn't HAVE TO check the flight status online; I think the pax should assume the flight is on-time unless otherwise notified - if, of course, this was known ahead of time.
Jul 25, 2007, 6:19 am
#34
Join Date: Jan 2005
Posts: 8,884
So, you're saying NW can anticipate a delay and how long it will be without using some sort of apparatus such as a Magic 8 Ball? If so, I really need to get them to pick my PowerBall numbers...
Jul 25, 2007, 6:50 am
#35
Join Date: Nov 2006
Location: MEL
Programs: DL, QF, QR Gold, MR Lifetime Gold
Posts: 6,999
Being that the crew had flown there the night before, they knew the night before that there would be a delay. Given that this couldn't possibly be NWA's first ever crew delay of this sort, and that they've been in this business for decades, I don't see why it would be impossible for them to determine further details about the schedule impact.
Jul 25, 2007, 6:54 am
#36
Join Date: Jan 2005
Posts: 8,884
Being that the crew had flown there the night before, they knew the night before that there would be a delay. Given that this couldn't possibly be NWA's first ever crew delay of this sort, and that they've been in this business for decades, I don't see why it would be impossible for them to determine further details about the schedule impact.
Impossible, no. But a tall order? I would say so. All in all, it was only a 2+ hour delay and the OP had to wake up at his originally scheduled time anyway. Boo hoo.
Jul 25, 2007, 9:03 am
#37
Join Date: May 2002
Location: Las Vegas, NV USA
Posts: 748
I am sorry - but the amount of excuses here are laugh-able. NW did not contact the OP as maybe they could have, and basically realized thier error and that is why the appology and the miles.
NWA has created this nightmare - and it is not the customers' fault for not anticipating it - period.
NWA has created this nightmare - and it is not the customers' fault for not anticipating it - period.
What the poster didn't say is if he reached FSD as scheduled or not. If he was connecting to a NW jet, rather than Pinnacle, there should have been no change to the arrival time, due to the long connection time. With the very generous allotment of miles awarded, I would assume that his flights were Pinnacle all the way and he missed his original connection.
Jul 25, 2007, 10:22 am
#38
Join Date: Jul 2003
Location: SRQ
Posts: 2,168
Uh huh - balanced - right....
Again - irrelevant so why discuss it.....
Jul 25, 2007, 10:28 am
#40
Join Date: Jul 2003
Location: SRQ
Posts: 2,168
The OP was unhappy and made a post. Not sure where the bashing is coming from -- me thinks that a little paranoid. ....... blaming the complainer makes no sense to me.
FWIW - I think that for the most part NW is an OK airline.
Jul 25, 2007, 1:34 pm
#41
Join Date: May 2003
Location: NY
Programs: AS Gold/SPG Gold/Hertz PC
Posts: 737
Similarly, "the defend NWA and attack anyone who faults NWA no matter what" mentality that seem to always be on display in this forum is equally tiresome 
FWIW at the onset of the delay of the previous night's flight NWA could have estimated the ETA of the flight and found out about the impending minimum crew rest violation if the morning flight leaves on schedule. There is no need to wait until the flight had landed to figure out that the morning's flight will be delayed because of crew rest.
FWIW at the onset of the delay of the previous night's flight NWA could have estimated the ETA of the flight and found out about the impending minimum crew rest violation if the morning flight leaves on schedule. There is no need to wait until the flight had landed to figure out that the morning's flight will be delayed because of crew rest.
Last edited by ashaboe; Jul 25, 2007 at 1:40 pm
Jul 25, 2007, 1:51 pm
#42
Join Date: Jan 2005
Posts: 8,884
Please do us all a favor, ashaboe, and re-read the thread. Both of the "points" you made have already been brought up and responded to.
Of course, if you're just trying to blindly fan the flames, then it wouldn't matter what's been previously said, I suppose...
Of course, if you're just trying to blindly fan the flames, then it wouldn't matter what's been previously said, I suppose...
Jul 25, 2007, 2:36 pm
#43
Join Date: Jul 2003
Location: SRQ
Posts: 2,168
Wow - talk about fanning the flames.
Jul 25, 2007, 2:40 pm
#44
Join Date: May 2003
Location: NY
Programs: AS Gold/SPG Gold/Hertz PC
Posts: 737
SchmutzigMSP, I did you the favor and re-read the whole thread. Kindly point me to the posts where both my points have been brought up and responded to.
As to the last paragraph below, I'll let others (moderators?) judge as to who's doing what ...
As to the last paragraph below, I'll let others (moderators?) judge as to who's doing what ...
Jul 25, 2007, 5:28 pm
#45
Join Date: Mar 2002
Posts: 2,575
Ashaboe - true NWA probably had some sort of idea the flight was delayed the night before. However without a firm departure time what is NWA to do?What are they supposed to tell the customer? "Hey, your flight will be late in the morning, but we're not sure what time it will leave. Okay? Have a nice evening." That would be completely pointless!
The departure time of the flight in question could not be firmed up, until the previous nights flight arrived and the crew was off duty. It isn't until that point, the crew is "resting" and now the departure time can be set, based on the end of the rest period. This only holds true if the crew the night before is indeed the crew for the morning, which was the case. This entire thread wouldn't be occuring if Pinnacle "staged" more overnights and didn't schedule their crews to the absolute maximum per duty period with the absolute minimum rest.
This thread has two theories on delay notification:
1) call at whatever hour of the night to inform the customer
2) avoid the wee hour informing and allow the customer to empower themselves and find out on their own
Either way, like the seat debates ocurring on two other threads... NWA just can't win. Customers are a tough crowd and any service business is damned if you do and damned if you don't. The best we can do as employees is TRY our best with the tools we have and hope that satisfies the majority.
AZJ
The departure time of the flight in question could not be firmed up, until the previous nights flight arrived and the crew was off duty. It isn't until that point, the crew is "resting" and now the departure time can be set, based on the end of the rest period. This only holds true if the crew the night before is indeed the crew for the morning, which was the case. This entire thread wouldn't be occuring if Pinnacle "staged" more overnights and didn't schedule their crews to the absolute maximum per duty period with the absolute minimum rest.
This thread has two theories on delay notification:
1) call at whatever hour of the night to inform the customer
2) avoid the wee hour informing and allow the customer to empower themselves and find out on their own
Either way, like the seat debates ocurring on two other threads... NWA just can't win. Customers are a tough crowd and any service business is damned if you do and damned if you don't. The best we can do as employees is TRY our best with the tools we have and hope that satisfies the majority.
AZJ