Lost / delayed luggage question
 

I have received surprise compensation miles for something as innocuous as a 2 hour delay. I hate looking like a greedy SOB, so I'd like your opinion.

Sunday I arrived in BRS at 10:15AM. Monday, my suitcase was delivered to my hotel at 3PM. This is the second time that my bag has been lost on a connection through AMS in the past three years, BTW.

I sent a TTU, expressing my disappointment at the inconvenience I suffered. I had to go purchase toiletries and spent a day worrying I would have to purchase some business attire before my meeting today. Further, I ended up wearing the same comfy travel clothes on Saturday, Sunday, and Monday until my luggage arrived.

I got a form response that I can boil down to: "It happens. We're sorry."

Would you expect some compensation in the form of miles, etc.? Thing is, I've never asked for compensation in a situation like this, but have received it sometimes (like the 11.5K WP miles I received due to a 2 hour SEA-OGG delay in 2005).

I just hope this doesn't happen again next month. I have a Monday meeting that time and buying clothes after arriving in Somerset on a Sunday afternoon doesn't sound too appealing. Maybe I'll come with a small carry-on, although it would be inconvenient to deal with.

Maybe they figured the 11,500 miles you received for a two hour delay more than covered this experience:)

I did receive compensation for my luggage arriving 24 hours late. I got 4,000 miles.

TTU response time
 

Interesting that you got a response already as a Platinum. I sent a TTU yesterday about my bag being lost/delayed on both my outbound and return flights (non-stop DTW-MSP with no connections) and got this reply, as a Base Member:

We are experiencing an increase in our email volume and we appreciate
your patience. If you have requested a response to your email, you
should hear from from us within 14 business days.

Note that it doesn't say "14 days" (a common way to say "about 2 weeks") but rather "14 business days" (an oddly precise and possibly misleading way to say "about 3 weeks").

Had you purchased anything and kept receipts, you would have been reimbursed ($50 for the first day, and $25 for each additional day). NW in MKE cut me a check on the spot when I explained that my luggage was delayed on my outbound trip to (you guessed it, AMS). This policy is laid out somewhere on nwa.com, and it's not that hard to find. On top of that, the luggage folks at AMS gave me (without asking) a €25 voucher for future travel. Not huge, but something...

Wish I could say the same thing about KLM's website/policy. I'm currently awaiting news on my bag which didn't make it to ATL (from AMS) on Sunday. Nothing about compensation from them. Called the ATL KLM baggage desk, and got an automated reply stating I should leave a detailed message and that they would get back to me. This was followed by another detailed message stating that their voicemailbox was full... whoopee.

I think my KLM "experiment" is over. They are simply horrible.