Elite line agent...
 

The link to this thread is service from elite line agent...clarifying a response received to a query.

I booked a flight to TPE in January. Once purchase was confirmed, I checked Travelocity, and found that the fare was $100+ lower. So I called back and tried to invoke the "best fare guarantee" and the ingeneous response was "we do not match fares" we just give you the best fare on nwa.com."

Here is what the blurb reads on nwa.com:

"When it comes to finding the best Northwest Airlines' fare online, you can count on nwa.com. If you find a lower fare online for the same flight, itinerary and cabin that's at least $5.00 lower on the same day after you purchase your nwa.com ticket, file a claim and we'll refund the difference and give you an Electronic Credit Voucher (ECV) for future travel in the amount of $50.00 USD for each eligible ticket."

My question is: Does everybody understand that this blurb means that the guarantee is that "the fare offered is the lowest fare on nwa.com," and not lowest compared to online fares available in general?

Curious!

Sorry not clear from your post - was it an NWA flight you found cheaper elsewhere, or another carrier.

Frankly I always thought a real low fare guarentee should mean against ANY other carrier given same basic flight stuff, but I do not believe it is the case here.

Frankly it is a big bunch of BS - they make you jump through hoops to prove the lower price....

Best fare guarantee on nwa.com........
 

It was the exact same NW itinerary that priced out $100+ lower than the price I paid on nwa.com.

The low fare guarantee is a bad joke. They only "guarantee" that they will provide the lowest fare on their own flights, and even then there are exceptions.

Has anyone had experience with the low-price guarantees from other airlines?

Personally, I've only had to invoke the guarantee twice and it was honored both times. But I know of others who have tried to invoke it on multiple occasions only to be denied their claims each time.

Calling late from Hawaii, I sometimes hit the morning shift in MN.

I'm not sure what exactly you're trying to say but from what you've said you called to make a reservation and did book it via the telephone (assumed this because you said you called back)...as noted the guarantee is only for nwa.com (the recording on the reservation lines also states "you may occasionally find lower fares at nwa.com") so I would have to say yes I do believe most people understand that the fares given via telephone reservations aren't always the lowest available

well that explains it :)

I think the MN based agents are terrific...I've had a 012 ticket on CO metal, would have miss-connected, CO has this stupid rule you must wait in those customer service lines to have issues corrected or go to the PC's...while waiting in line or walking to the PC I'd call NWA reservations who would protect me...done this on many occasions-it's one of the many reasons I prefer NWA over the other carriers

[QUOTE=socrates;8035862]I'm not sure what exactly you're trying to say but from what you've said you called to make a reservation and did book it via the telephone (assumed this because you said you called back)...as noted the guarantee is only for nwa.com ....


As I said: called back (only) to invoke "best fare guarantee..." The purchase was on nwa.com, and the travelocity fare was an "on-line fare."

Just booked our tickets to next years Oz Fest (NW to HNL, HA to SYD), took about 20 minutes, mostly on hold, very pleasant, cheerful CSR. There was some issue she had to get a supervisor involved in -- don't know the details but it all worked out. :)

Fantastic.

Now I assume you got these as PerkSaver? If not, better get back on the phone...;)

Sure hope so -- double miles to the South Pacific would leave me about 199.1K in the hole. :p

SEA Call center
 

SEA is the primary (maybe only, not sure) call center after about midnight or 1 AM CST until around 5 am CST (the best I can tell anyway). Other times through out the day it handles overflow from MSP. As another poster stated they do not have the phone prompts for entering your WP# so when you are asked for your number you are generally going to be talking to someone in SEA.

I have always been treated courteously by staff and supervisors at all the call centers.

Well calling got me a far worse fare
 

I had booked my wife MSP-SAN RT fro $306 as the 37.5 Miles seems a bit high. I was going to go on the outbound but stay longer for the return. We changed to fly the same flights (Plat. Upgrades) and the fare jumped while talking to the reservation agent to $425. I said I had to think about it and she put me on hold. I logged on to NWA and with the new flights (the same ones I had given her) I got $275. Can anyone explain this on? She got back on while I was finishing booked and told that was the best she could do. I said thank you and booked the two seats.