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Ebags - does not deserve to be a WP partner

Ebags - does not deserve to be a WP partner

 
Old Apr 25, 01, 4:41 pm
  #1  
Original Poster
 
Join Date: Jan 2001
Posts: 121
Ebags - does not deserve to be a WP partner

Ebags does not deserve to be a partner with WP or for that matter any mileage program.
No miles yet for my purchase in Feb. When i ask them, their CSRs feign ignorance. And now, they have even conveniently removed my WP acct. information from their system so that they can say that i did not login thru the WP mall. They have denied me clickmiles earlier for my purchase thru clickrewards and the clickrewards CS had to comp me the miles. All this but there is no let up in the loads of spam that i get almost everday from them.
rkjflyer1 is offline  
Old Apr 25, 01, 5:10 pm
  #2  
 
Join Date: Jan 2001
Posts: 2,439
Sorry to hear of your trouble with E-Bags. All four members of my family used E-Bags for credits in the FFF promo. The E-Bags posted faster to our Worldperks than any of the other partners. I have been very happy with them.
flytoeat is offline  
Old Apr 25, 01, 5:19 pm
  #3  
 
Join Date: Feb 2001
Location: Seat 1A or 59B
Posts: 559
I have had it with eBags also!!

A couple days ago I got worried that my mileage for a February purchase hadn't shown up yet (needed for FlyFreeFaster). They claimed I DID NOT use the NW link, even after the system took my WP number twice. They claimed to have submitted the info manually to WorldPerks, but I highly doubt it. We'll see what happens, looks like some people might be out the 10,000 bonus.
TimCLE is offline  
Old Apr 25, 01, 5:25 pm
  #4  
 
Join Date: Oct 1999
Location: Eugene, Oregon
Programs: NW Platinum, Hilton Silver, 3 stays from Starwood Platinum!
Posts: 770
I bought 2 items from ebags for one of my credits for the FFF promo. I got prompt service, and received both items. The only complaint I have is the first item received was not what I ordered. My NW account has not been credited (only two weeks though). Will call about the duffle bag I received (I ordered a backpack) and see what happens.

Linda
Ling is offline  
Old Apr 25, 01, 5:29 pm
  #5  
 
Join Date: Apr 2001
Posts: 649
Better get your credit and customer service hassles out of the way soon, as they'll probably dot-bomb before much longer.

At least, put in your disputes with your credit card banks, since once they declare bankruptcy, they're untouchable.
ETOPS01 is offline  
Old Apr 25, 01, 7:32 pm
  #6  
 
Join Date: Mar 2001
Location: SAN
Programs: DL PM®, AA Plat, HHonors Gold. Ex-NW Silver
Posts: 114
I made 2 purchases last month and have yet to receive WP mileage credit for them. I suppose I should follow up based on this thread!

Aloha
HawaiiDave is offline  
Old Apr 26, 01, 4:41 am
  #7  
 
Join Date: Aug 1999
Posts: 750
Received all of my miles fine, been buying from them since 1999. I had one problem with a Palm case I bought and they had the owner of the manufacturing company call me to resolve it. They also now have 24/7 customer service.
keithnj973 is offline  
Old Apr 26, 01, 6:30 am
  #8  
 
Join Date: Mar 2001
Location: Vail, Colorado
Posts: 11
I had a problem with ebags recording my WP number for the FFF promo also. I went to their site and did the live chat with their CSR. I asked them to check their records and the man told me there was no record of my WP number. He asked for the number and said he would enter it manually. Even if they did not, at least when you speak to ebags CS online, they email you a complete transcript of the chat. That, along with my invoice and confirmation might help if I need to raise some heck with NW when it comes time for the 10k miles.
Mtkauff is offline  
Old Apr 26, 01, 6:44 pm
  #9  
In Memoriam
 
Join Date: May 1999
Location: PVD
Posts: 1,560
You know when I made an e-Bags purchase through the WorldPerks mall, I printed the order page and it states right at the bottom that I would be getting miles for the order or something like that. I printed that out as evidence just in case. Didn't the rest of you do this?
TravelWeary is offline  
Old Apr 26, 01, 7:48 pm
  #10  
RKG
 
Join Date: Feb 2000
Location: Home
Posts: 2,707
I neglected to make a copy of the ebags transaction page. I have an uneasy feeling about ebags. I think I will do a "Dining for Miles" tomorrow - just to be sure.

-RKG
RKG is offline  
Old Apr 26, 01, 10:21 pm
  #11  
 
Join Date: Dec 2000
Location: Minnesota, USA
Posts: 846
My ebags miles posted in about 5 weeks and did those for my wife in the 10K miles promotion. A suitcase we ordered proved to be defective. We used in on one trip. Contacted customer service via the web and got a cust. service call back the next day. The have credited back the charge on our credit card and even paid for the shipping. Hard to beat the service.
hobson is offline  
Old Apr 27, 01, 11:14 am
  #12  
 
Join Date: Apr 2001
Location: GRR
Programs: DL MM & FO, HH Diamond
Posts: 581
hobson- With returned merchandise, your partner miles will be pulled out of your account. Are you covered for your five credits if this happens?
tartetatin2 is offline  
Old Apr 27, 01, 10:36 pm
  #13  
 
Join Date: Dec 2000
Location: Minnesota, USA
Posts: 846
tartetatin2-
Thanks for asking. Yes. We originally bought 2 items each, so even with a credit back, we'll be fine...assuming the Ashford credit comes through for my wife.
hobson is offline  
Old Apr 28, 01, 10:55 am
  #14  
 
Join Date: Apr 2001
Location: Boardman, OH
Posts: 103
My eBags miles just posted last night for a purchase I made on February 21. I sent eBags a nasty-gram in the middle of April requesting my miles. They replied that I hadn't entered my WP number for my purchase. Yeah, right . So anyway...my miles have finally posted.

My Ashford miles posted at the beginning/mid of April for a purchase on 2/21.

Both Ashford & eBags are shown as "other bonus" on my on-line statement.
ShouldaBeenABlonde is offline  
Old Apr 28, 01, 12:03 pm
  #15  
 
Join Date: Feb 2001
Location: Seat 1A or 59B
Posts: 559
Wow! I got my eBags mileage posted yesterday. I'm shocked...I was told they would be submitted manually. I thought that would take at least a month - I was wrong.

17Feb2001 Other Bonus 110
17Feb2001 Other Bonus 525
TimCLE is offline  

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