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-   -   What to do with a zombie reservation? (https://www.flyertalk.com/forum/northwest-worldperks/700772-what-do-zombie-reservation.html)

YVR Cockroach Jun 5, 07 2:36 pm

What to do with a zombie reservation?
 
I made 2 reservations/tickets for the YVR-OTP mistake fare. While I cancelled one trip within 24 hours, it is still showing up (almost 8 months later!) on NWA.com (and KLM.com) albeit without ticket numbers. Since the outgoing flights for both reservations are identical (on KL and MA codeshare), should I call/write NWA.com to have the zombie reservation cancelled?

Jaimito Cartero Jun 5, 07 3:15 pm

If there are no ticket numbers, I don't know that I would even touch it, just in case they messed with the real reservation.

kcnwa Jun 5, 07 3:33 pm

This happens all the time with AMEX, my company's travel agent. I usually call NWA elite and have them removed.

I have always wondered why it happens. I've canceled tickets and had a res still show up with no associated ticket number. I can still see seat maps and all that other jazz. What happens if I didn't call and cancel it?

Would they expect me there on the flight even no there is no associated eticket number? The fares were all B fares, so I wasn't too worried, but still as a courtesy to others canceled them so my seat opened up.

YVR Cockroach Jun 5, 07 3:33 pm


Originally Posted by Jaimito Cartero (Post 7854448)
If there are no ticket numbers, I don't know that I would even touch it, just in case they messed with the real reservation.

That's my inclination too but I'm worried about what KL would do. I guess I could have KL kill the zombie when I check in for the outbound. Funny thing is that it showed up in my KLM.com itineraries irregardless.

NOLAnwGOLD Jun 6, 07 12:20 am

NW's computers are pretty good and deleting zombie reservations from the times that I've had that happen....though my zombie Emirates flight that was booked by my travel agent with my NW number was on nwa.com for months until the flight happened....

lisagurl2 Jun 6, 07 1:36 pm

I've had the zombie reservations as well. I've called and they've either gotten rid of them or told me it will disappear after the flight date. I even had one "zombie" that upgraded me to first. I called and confirmed that I was not taking the flight so that someone else could get the upgrade.


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